I missed my alarm. Quelle surprise amirite.
Anyway.
The guy I got banned. He's stayed a few times over the last few months, is a Marriott Rewards member. Called about leaving some expensive cologne, at ten pm. It was an incredulity busy day, the bistro was overwhelmed, FD was even worse.
(Certain lost and found things we keep in the manager's office Jic. Locked.)
I get it, you want it back, yeah. But there wasn't anything in the general lost and found, nothing in the log book (and this is taken seriously here I'm grateful) so I told him I'd contact my manager and he'd get a call in the morning.
This wasn't good enough.
He proceeded to yell at me. Saying this was important (bruh you were here like two weeks ago and you're just now calling). I said I understood ("oh do you? So you buy $200 cologne then?"). Broseph went on a tangent about how the hotel was trash and how I'm a horrible person. I offered him corporate's number and he called me a "fucking whore."
So now I'm irritated and beyond stressed and told him this was harassment and he needs to stop. He goes off saying I'm a terrible person and he'll have my job and then another guest walked in to check in and the tears started to fall and I was just done. Told the guy on the phone I'll transfer him to someone who would help him and just fucking transferred him.
Could I have handled it better? Maybe. But idc because it turns out he was a goddamn EMPLOYEE STAY SO DOUBLE FUCK YOU. We ALL know better. Don't be a dick.
Tl;dr: he's not welcome here anymore.
~~~
@supersonichero1 thank you, so much. It's a great feeling to know that my nonsense is liked 💗