#terrible service

[jesusismyhostage]

As I was walking into the kitchen I thought I heard the coffee pot brewing, but it was my stomach growling. I found no food or coffee being prepared in my honor.

[cantmakeyouloveme]

why didn't anyone post a meme of destiel saying that 4chan was hacked? i just found out via instagram 🙄

[curiouscrit]

Two Men and a Truck

Please spread this so no one hires them for long distance moves! Save someone a terrible experience!

--------------------------------------

DO NOT HIRE THIS COMPANY!!! Seriously, as many others have probably said, I truly wish I could do negative stars. Long story short, basically they're beyond terrible. Someone could kill my entire family and I would not recommend this company to them. They lost things (some irreplaceable things like an art piece that had huge sentimental value that could never be replaced because it was made of old items from traveling journeys and such), damaged literally about 80% of our items and may I add these items had been bought within the last year, they pulled extortion (bait and switch tactic - they had packed up all of our things, waited until we were across the country then informed us that our things wouldn't fit and we would have to pay an additional $3400 than what we planned/were told. They said that we must pay or they'd keep our stuff), they did not contact us AT ALL after they told us they didn't know where our stuff was (yeah, I know, right? They dropped that bomb and then pointed fingers at which franchise's fault it was and no one called us back....we had to call three times a day, every day for WEEKS), and then delivered our stuff about a late.... We had to sleep on an air mattress in an empty home for an additional 2 weeks. Please tell me how you'd feel because my lord I was ready to do things I shouldn't type on the internet because the FBI will show up at my door and I'll get in more trouble than the company who stole, lost, and damaged my items, so use your imagination.

So imagine dealing with them trying to pull more money out of you AFTER you literally suggested sacrificing your $1200 couch to save room (they first said that's "all" we had to do to keep our stuff in our original planned out 3 pods that were paid for....like imagine sacrificing your couch to just be done with them and never know that was only the beginning...) and then about a WEEK later (aka they didn't ship it though they were supposed to immediately) they still said you owed $3400 because whoever told you the couch would solve the problem didn't know what they were talking about and that the 3 pods now needed to be 5 pods .... Then imagine sorting out all of THAT bull and sacrificing money (we didn't have to pay the 3400 because we told them they were literally doing something illegal but lost $700 still), waiting WEEKS, and you're so happy to get your stuff that it feels like Christmas morning and then..... most of it is broken. I am saying literally everything I did not pack myself was broken (e.g., shattered vanity mirror [1 year old], torn leather couch [1 year old], torn leather recliner [1 year old], damaged [brand new] keyboard/piano, damaged and missing art piece ranging from $100-$4000, boxes completely crushed down, broken nightstand [1 year old], etc etc.).

There is a lot more detail to this story but honestly I will save you the read because I think you get the point. Terrible service, terrible customer service, terrible everything. DO. NOT. USE. THEIR. SERVICES.

So like normal people, we were pretty upset. We contacted them (California), headquarters, and the Chicago location (I will be writing reviews for them as well if I can). NONE of the locations, including headquarters, said it was their fault. They all pointed fingers at each other. No one will do anything. We made an extremely organized excel document stating we just wanted our stuff fixed and/or money sent in for the damaged goods that could not be repaired so we could replace them. We put up the links showing the prices of each item to show we were not exaggerating the cost by any means. We explained everything that had happened and just simply wanted our stuff fixed. We had the plan that replaced up to $16,000 full. We literally only asked for $3,700 (amount to replace everything broken) which was SO generous on our behalf because my god lets be real. Guess what they responded with....they would only cover $1,500. I am not kidding. After everything. They thought $1,500 was okay. Please. Imagine this. Tell me how you'd feel. We obviously disputed it and questioned why they felt that was fair. We then grew pretty upset (obviously) and implored them to reconsider. They did not and said $1,500 was fair….please. Someone. Send me jesus. 

[ask-runaan-anything]

I want eyelashes like that

Maybe I’m born with it. Maybe it’s Moonshadelline.

[beebugger]

Shaving cream does not taste as good as I thought it would

[ericdesmarais]

*Update* The Grocer’s Shop / Alimentation L’Epicier Inc. – WORST CUSTOMER SERVICE EVER

*Update* The Grocer’s Shop / Alimentation L’Epicier Inc. – WORST CUSTOMER SERVICE EVER

Hello My Imaginary Friends,

So last October I wrote a post telling our experiences with The Grocer’s Shop / Alimentation L’Epicier Inc. To say it’s scathing is an understatement.

One of my references that was called, despite our asking differently, signed up with their Quebec branch. They had perfect service and love the product. This tells me that the Ontario side is probably the problem.

Yesterday at 11am I got a call from their head of Customer Retention. He was extremely nice and very polite and asked what he could do to win us back. He was polite, understanding, and repentant. He offered us some free samples and genuinely tried to win me over (the big telecom companies could learn a thing or two from this guy).

Near the end of the call he did ask if I could take the original blog down. This tells me that it might have been the reason for his call and not the official complaint.

I neither accepted any restitution gifts nor will I take down the original post, but I have to give them credit for trying.

Conclusion

Although I can’t recommended them I have heard good things about their Quebec branch and nothing but fantastic things about their product.

The act of reaching out to me (although 9 months latte), apologizing, and trying to make amends tells me that they are not as bad as I first thought.

  What are your thoughts?

Éric

Please follow and like us:

[butterflysmoke]

I'm checking out of life, the service here is terrible.

♡ButterflySmoke

[hell-garden]

I just realized that the magical spirits in my dream last night never delivered the cocktail that I ordered