May 25, 2025
mussels in the corridor and dinner overboard
Things go wrong in the top hotels all the time, that’s why there are so many buttons on the house phone. Housekeeping, in-room dining, concierge, front desk, valet parking – and never a manager. How is it that staff in the hotel game can disappear from public sight when they get a promotion. All of a sudden they are working on some invisible floor in the building with no lift number – like the…