Visual Rhetorical Analysis: Progressive Insurance Commercials
Advertisement 1: https://www.youtube.com/watch?v=HFtFJIUKq24
Advertisement 2: https://www.youtube.com/watch?v=j4GRnl7Gzow
The car insurance market in the United States is competitive. Every driver in all 50 states must have an insurance plan in order to drive their vehicle legally. However, drawing buyers to an insurance company can be difficult and requires compelling and memorable marketing that works within the dull nature of what is being sold and appeals to its audience. While being one of the largest insurance companies on the market, Progressive Corporation has chosen notably effective marketing campaigns. In 2008, Progressive Corporation began an ad campaign using comedian Stephanie Courtney acting as “Flo”, the company’s now famous mascot. This brought the company attention and today over 100 commercials have been made by Progressive Corporation using this character. However, as markets began to change with the maturation of the millennial generation, Progressive Corporation changed its advertising strategy in 2014, choosing to begin the Apron Project. This campaign was less about using promoting certain amenities provided by the insurance company and more about giving the company a moral and reliable appearance to appeal to its target audience. Although their differences are clear, the rhetorical devices used in both of these ads have been profitable for Progressive Corporation.
As an example of the Flo marketing campaign, above is a link labeled Advertisement 1. As an example of the Apron Project campaign, also above is a link labeled Advertisement 2.
Purpose
Both of these ads were produced by Progressive Corporation to persuade car insurance buyers to purchase insurance plans from their company over those of their competitors. While the purposes of these two ads coincide, their audiences and related rhetorical devices differ.
Audience
In Advertisement 1, Progressive Corporation makes an apolitical appeal to all people looking to buy or change their car insurance. This ad is catchy in its use of humor and a well-known character. Certain rhetorical devices used in it, specifically logos appeals, would be effective to a wide range of audience members looking for a cost-effective car insurance plan. Other audiences for this advertisement, although unintended, are people watching the online and television programs on which this commercial is being played and other insurance companies looking to compete with Progressive Corporation’s marketing.
However, Advertisement 2 aims at a much more specific audience, that of the millennial generation. This commercial makes mostly pathos appeals relating to issues prominent in the politics of millennials. Additional audiences for this advertisement are, again, people watching the online and television programs on which this commercial is being played and other insurance companies looking to compete with Progressive Corporation’s marketing.
Ethos
Advertisement 1 bases its ethos appeal in the character of Flo. At the time of this advertisement’s production, 2012, this character had been a marketing tool used by Progressive Corporation for four years, making her an iconic figure related to the company. Given Flo’s status at this time, her appeal as a reliable figure for information was high, creating a valid appeal to ethos in the commercial.
Advertisement 2 uses characters that, although they are not well-known to the audience, are relatable and whose actions are honorable enough to make them trustworthy to the audience. The ways in which they portray good character is through their actions that are most agreeable to the millennial audience, making them suitable figures for effectual ethos appeal in this commercial.
Pathos
Flo’s character, while also being informative, relies heavily on humor in order to appeal to pathos. For example, in Advertisement 1 Flo appears to create an awkward rhyme at the end of her descriptive speech about Progressive Corporation’s loyalty program. This charming and relatable instance is humorously paired with both the preconceived notion of the familiar audience that Flo is a comical character and the uncomfortable, yet likeable, expressions made by the character. This instance is effectively comical and creates a successful pathos appeal in the advertisement.
The Apron Project campaign ad appeals to a different type of pathos from that of the Flo commercial. In Advertisement 2, the audience is introduced to working class characters of marginalized identities trying to better their communities through honest work growing healthy food. These characters work to evoke empathy from an audience that is expected to care about social issues, such as obesity and poverty. This calling to pathos is compelling in this advertisement and creates a valid appeal to its target audience.
Logos
In Advertisement 1, additional logical appeals are made to the audience, unlike the purely emotional appeals made in Advertisement 2. Advertisement 1 begins with Flo explaining the economical benefits of choosing Progressive Corporation’s insurance, especially as a long-term plan, while Advertisement 2 gives no such explanation of the company’s actual policies or perks. These appeals given in Advertisement 1 make perfect sense for an audience whose interest is most likely saving money on insurance, an asset that can be costly to most buyers, making them ideal given the target audience.
Exigence
The first advertisement, featuring Flo, was created at a time when advertising for the company had become monotonous and unamusing. Other insurance companies, such as Geico, had entertaining commercials with jingles and mascots that buyers could remember while looking for an insurance plan. This made it an optimal time for Progressive Corporation to come out with their own memorable marketing tool in order to compete. The company was able to do this with their large budget for the commercial’s production and successfully was able to create an ad campaign that was simple enough to jam into minute long filmed commercials and to be posted on picture ad featured on billboards and in magazines.
The second advertisement was created as the millennial generation came of insurance-buying age. The marketers for Progressive Corporation clearly did their research on the interests of millennials and were able to create an ad campaign catering to those interests. Like in the first Progressive Corporation ad campaign, the second was fueled by the large budget of the company to spend on advertising and was successful in its ability to create an ad that could both be impactful and fit into a minute long commercial or be simplified as an image to be used on billboards and in magazines.
Effectiveness
Advertisement 1 was lucrative in its marketing effectiveness. It produced a cult marketing campaign that has withstood 10 years of use. Flo proved to be a popular figure among audience members and was able to utilize ethos, pathos, and logos appeals to create a convincing advertisement for Progressive Corporation.
Advertisement 2 was also an effective marketing campaign. Although it did not become as widely known as the Flo campaigns, the Apron Project campaigns employed the resources of Progressive Corporation at an ideal time to create advertisements tastefully appealing to the millennial generation.
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