An Amazon Web Services outage continued into Monday afternoon, impacting Amazon's own services and as well as apps around the world.
Updated on: October 20, 2025 / 4:54 PM EDT / CBS News
Internet users on Monday afternoon continued to report issues with platforms that rely on Amazon Web Services, hours after Amazon's cloud computing unit said it was recovering from an outage that started earlier in the day.
The Amazon division provides remote computing services to many apps, websites, governments, universities and companies. Early Monday, users reported issues with Snapchat, Roblox, Fortnite, online broker Robinhood, the McDonald's app and many others, according to Downdetector, a website that tracks online outages.
Even Amazon's own services weren't immune. Users of the company's Ring doorbell cameras and Alexa-powered smart speakers posted on DownDetector that they weren't working, while others said they were unable to access the Amazon website or download books to their Kindle.
By mid-morning, Amazon said it had started to recover, but around 1 p.m. ET, users were still reporting problems. Thousands of Venmo users reported difficulties at about 1:30 p.m. ET, while people also reported problems with AI chatbot Claude, the Wall Street Journal and Amazon services like Alexa around the same time, according to Downdetector.
















