Week 5-6 Insights
List of the insights that I gained from the interview:
1. Johnny's Auto Parts
During our interview with Johnny's Auto Parts, we gained valuable insights into how industry experience and customer-focused practices contribute to business success.
They shared that the reason Mr. Johnny chose this type of business was because of his previous work experience in the same industry. This background gave him the knowledge and experience needed to understand how the business works. This just shows that it also plays a big impact on having prior industry knowledge and experience when planning and building a business.
Having been operating for two decades just shows that Johnny's Auto Parts has already built a strong reputation in the community for being reliable and customer service. It can be seen that they were able to cater to local demand and maintain customer loyalty over the years. Additionally, with their location, it is accessible to customers as there is a parking space, making it convenient for the customers who own a car.
2. Royal Glass Supply
In our interview, we gained valuable insights into both the history and challenges of managing Royal Glass Supply.
Ms. Emilou Tumilap, the manager of Royal Glass Supply, shared that before it became Royal Glass Supply, the business was originally known as Tay Chin Glass, established in 1965 by Mr. Sherwin's grandfather. The business has been passed down through the generations, from his grandfather to his father, and now to Mr. Sherwin. And this just helps keep their family's legacy alive and ensures that their valuable experience and traditions are preserved.
Another thing that Ms. Emilou shared with us during our interview was the problems that they faced. One of them is the installation, especially backdrops when doing a home service, as installing a backdrop can be difficult. Another problem is the parking space because it does not have enough area, which makes it a bit inconvenient to customers who have cars. And this just shows that it is really important to really organize and plan when having a business to make services more convenient for customers.
3. Tech-Converge I.T. Solutions
Tech-Converge I.T. Solutions gave us insights into the company’s growth and the importance of listening to customer needs.
We were amazed by the story behind why Ms. Catherine decided to open a physical store for Tech-Converge I.T. Solutions. Ms. Jenny, the salesperson, shared with us that the business originally operated from home in Opol. However, after receiving numerous suggestions from customers who wished for a physical store, Ms. Catherine took their advice and made it a reality. And in every business, it is really important to really take into consideration and listen to the needs and feedback of the customers.
Ms. Jenny also mentioned that customer complaints are one of the challenges they face. Some of these complaints arise when they install CCTVs that don’t function properly afterward. When we asked her if their location posed any issues, she said it wasn’t a problem because their store is well-placed, favoring good visibility and foot traffic. She also added that they are planning to expand in the future. This just shows that while they face some technical challenges, the business is strategically positioned and growing, with plans for further development.
4. Honyun Computer Store
Through our interview at Honyun Computer Store, we gained insights into how staff interaction and business challenges affect customer experience.
Ms. Shella Mae Tobito, one of the staff members, shared that since they sell surplus items, there are instances when customers complain about the products they purchase. She explained that while their location is advantageous and there aren’t many competitors in the area, they do face challenges with their parking lot. The limited parking space can create inconvenience for customers, potentially affecting their overall experience.
During the entire interview, me and my groupmates felt welcomed and at ease, as the staff were approachable and friendly. Because of this, our interview felt light, and we were not having a hard time asking them questions. This experience highlights how having approachable staff can foster open communication and make interactions more enjoyable for everyone, especially the customer.
5. NWOW Electric Bicycle
During our interview with NWOW Electric Bicycle, we gained insights into both the operational procedures and challenges faced by the business.
The staff that we interviewed shared that customers who want to buy an e-bike must submit requirements, like providing an ID, and some other legal requirements that correspond to having an e-bike. This process helps promote safety and legal use of an e-bike, as the company is focused on responsible and lawful business operations.
One of the challenges that was mentioned by the staff is the store's location, which does not have enough space for a parking area to accommodate customers who have cars. This problem can make it difficult for customers who drive and can potentially affect the convenience of visiting the store and their overall experience. Addressing this issue could have better accessibility and can improve customer satisfaction.
- Having the opportunity to interview and learn about these businesses, we gained valuable insights into the importance of industry experience, customer service, and overcoming operational challenges. Whether it is about handling customer complaints or the space of the area, these businesses show how crucial it is to stay adaptable and focused on improving customer experience and satisfaction.
- J
