#zingtrain

[purple-sodapop]

Customer service in the age of online reviews.

Customer: *spits in employees face* Manager: Here's free food, a gift card, a free t-shirt, and a free hat. Please don't write anything mean about us online! We hope you come again soon.

[billynrthwoods]

#tbt Sunday-Tuesday, #annarbor #mi with @ianspizzamadison and @ianspizzamke crew doing a @zingermansdeli tour and a #zingtrain leadership class. . . . #leadership #stewardship #servantleader #deli #eateverything #cheese #bread #sandwich (at Zingerman's Delicatessen)

[allthingszingermans]

A “Mission Statement" answers four basic but incredibly important questions that make our work more meaningful as well as more effective: 1. “What do we do?” 2. “Who are we? 3. “Who are we doing it for? 4. “Why do we do it?

ZingTrain Article: "The Mission Statement as Your North Star"

[allthingszingermans]

A Vision of Greatness by ZingTrain

When you do map out a creative vision of greatness, you’re going to catch some flak for it.  Everyone who has ever set his or her sight on something remarkable knows that most out-of-the-ordinary ideas are met with resistance.  The trick is to distinguish between the resistance that‘s coming because your vision is so creative, and that which comes because you’re so far off course that the idea won’t work.

Other than building a network of trusted advisors, or trial and error, there’s no great way to help you tell the difference.  But if no one ‘s saying you’re crazy, or at least telling you you’ve pushed the envelope a little too far, then you probably haven’t stretched yourself enough in creating your vision.

[allthingszingermans]

Creating the Vision - The vision needs to come from the leader or leaders of the organization. It’s not something that emerges spontaneously from a group of 100 staff members at the company picnic. The “out of the box” thinking that it takes to create an effective vision will not come from a large group. Once you have a draft of a vision, get input from others. Talk to staff members, peers, customers, community leaders, or industry experts. Each will have some thing to offer that will help shape your vision into a more effective document. But the vision will be best when it originates with, is owned by and introduced by the leadership of the organization.

A Vision of Greatness by ZingTrain

[allthingszingermans]

To be sound, the vision must be true to who and what we are, building on our strengths, staying true to our personalities and principles.

A Vision of Greatness by ZingTrain

[allthingszingermans]

A Reason to Develop a Vision of Greatness: It’s a statement of optimism in the future. Laying out our vision says that tomorrow will be better than today; that if we work together we can make great things happen. We are not passive victims; we have the ability to create a future of our choosing.

A Vision of Greatness by ZingTrain

[allthingszingermans]

A Reason to a Vision of Greatness: It forces us to realize there is no safe path. Risk and change are a way of life. When we put our vision of the future out in the open, we’re modeling this behavior for our staff. To not create a vision – or to create one but not tell anyone what it is – allows us to protect ourselves from disappointment; to play it safe. But playing it safe has risks. Trying to stand still in the rapidly moving stream of life is more dangerous than swimming with the tide.

A Vision of Greatness by ZingTrain