MedInquirer is a next generation, comprehensive, end to end medical information management system that will optimize global compliance, customer satisfaction.
Best in class regulatory compliant platform
24X7 technical supportRobust global service delivery
Continuous product innovationLong term commitment to your success
MedInquirer enables companies achieve:
Optimized patient careGreater process efficiencies
Optimized global complianceMeasurable value and insights
Outstanding overall consumer satisfaction
Rapid and high quality inquiry management – all types MI, AE and PCEffective and easy provisioning of medical information. Simplified and efficient content management
Conduct global and local affiliate inquiry management that scales easily to millions of inquiries
Improve quality, compliance and efficiency through safety and product complaint management integration and automation
Provide Measurable Insights by providing robust reports and simplified analytics
Mobile app to enable simplified inquiry capture
Robust web based zero footprint integrated platform
Complimented by Techsol’s continuous innovation, commitment and 24X7 technical support
Available on Techsol Life Sciences Vertical Cloud in SaaS model and for perpetual subscription to be hosted at your cloud infrastructure
Selective customers can partner in design and innovation through our Strategic Development Partner (SDP) program
MedInquirer feature/functionality overview:
Multichannel intake of medical information inquiries, AEs and product complaints via multiple company e-Mailboxes, voice mail, Web portal, mobile app and CRM applications
Highly configurable and intuitive user interface that can be standardized across the channels to ensure consistent data intake
Inbuilt Computer Telephony Integration module allows faster capture of information and quickly retrieve customer details
Linking of related inquiries and responses
Easy linking of respective MSL/sales rep to the enquiry.Zero foot print platform accessible on all web browsers
Configurable and intuitive formsValidated adapters that allows two way integrating with Drug Safety Systems and Product Complaint systems
Choice of manual or automated transmissions to downstream systems
Standards based out-of-the-box E2B/HL7 validated two way integration adapter with leading industry Drug Safety Databases
Ready connectors with industry leading Product Complaint Management SystemsIn-built validation rules and duplicate search
Quality control gates at various work flow stages. Integrated rule based Retrospective Quality Assurance process
Global and local Inbox to manage all the incoming data via various channels
Integrated reporting and Business Intelligence capabilities. Ready to use various project management and data listings reports
Fully compliant with FDA 21 CFR Part 11 regulations and provides comprehensive audit trail capabilities for all the changes
Highly configurable and zero footprint web based platformTechsol Validation and Implementation ServicesMedInquirer platform is complimented with our expert professional and validation services to enable a full solution and addressing your case inbound and triage challenges. Our experts help you with:
Solution design activities including business/functional requirement analysis, solution strategy, solution design
System integration services using accelerators to deliver implementation, validation, upgrade, project management and end user training
Data migrations and Systems migration
Fully managed regulatory compliant cloud hosting
Build adapters as per your custom source data systems for both upstream and downstream (such as safety and product complaint) systemsService desk and application support
Design and development of custom reports
All our early phase clinic automation service utilize our Optimized Global Service Delivery Model designed to make you fully compliant with regulatory requirements and industry standards.