Additional Announcement Regarding TEEN TOP My Dear Angels in LA Cancellation
This additional announcement serves to answer and expound on details regarding the cancellation of TEEN TOP My Dear Angels in LA.
Why is it cancelled?
We mentioned that “internal funding issues” is the reason for cancellation. Since we are a non-profit group of fans, ticket sales was our main source of money to pay for event expenses. When we saw that ticket sales was less than expected, we looked for other sources of funding to help with the budget. Unfortunately, it was hard for us to find sponsors, investors, or loans since the amount needed was not small and we are not a company. We also encountered banking issues because of the large amount of money we were dealing with. To make long story short, we were not able to pay for expenses on time to ensure the completion of the event production. We didn’t cancel the event due to ticket sales or ticket quota. We were ready to cover out-of-pocket for the event, but failed to find alternative funding source(s) for it.
Why couldn’t it be done another day or at another venue?
We know that fans are traveling from many different places to come to this event. Postponing the event wouldn’t be fair to many of the fans attending. Not to mention visa would also be a problem for TEEN TOP. As for moving to another venue, it wasn’t really an option as we signed a contract with our current venue. Sadly, it is not as easy to find and arrange a venue for an event performance.
Does TEEN TOP know about this?
We would like to emphasize that neither TEEN TOP nor TOP Media is at fault for the cancellation of the event. Neither TEEN TOP nor TOP Media wanted to cancel the fan meeting. We worked closely with TOP Media, who truly tried to accommodate us and the event. However, the funding issues made it inevitable for us to cancel the event. Team Angel takes full responsibility for the cancellation.
TOP Media’s official notice about the cancellation can be found HERE.
How will I be refunded?
For those who purchased the event tickets using our call center service, we will process the refund directly to the same card you used to purchase the tickets. We kindly ask that you allow us at least 2 weeks to process the refund. It will not take more than 30 days to finish the whole process. You will receive 100% refund for the concert tickets.
For those who purchased the event tickets via TicketMaster, we will let you know how the refund would be process shortly. We need to get information and square things away with the venue and TicketMaster first.
If for any reasons you need to have the refund sent to you using another method, please fill out this form.
If I purchased official merchandise, will I be refunded or can I still get the items?
We will give you the choice to either get a refund for your order or have your order be shipped to you. We do need to know ASAP on this, so please take the time to fill out this form.
Will I be compensated for my wasted trip expenses? I already paid for everything.
As none of Team Angel members are from Los Angeles, we can relate to your disappointment and frustration. We already paid for our trip as well, as we paid for our own concert tickets and trip expenses. We hope you understand that it would be impossible for us to compensate all fans who traveled for this event. We suggest that you contact the airline or the hotel first to see if they can refund your reservations. We also would be willing to discuss arrangements case by case. Please send us an email to [email protected].
Is there really nothing we can do to salvage the event?
We are truly sorry to say that at this point, TEEN TOP My Dear Angels in LA will not be happening.
If you are still going to Los Angeles or will be in the Los Angeles area, it is our understanding that there are fans who are planning a get together. If you would like to meet other Angels, this will be a good way to add to your trip.
Once again, Team Angel would like to apologize for this unfortunate outcome. We are truly saddened and disappointed, more over because we are fully aware of how many people and parties we are letting down. We thank you for your understanding, your comments, your inquiries, and your criticism. We sincerely hope this will not affect your love and support for TEEN TOP. We will keep you updated with the refund process.
Thank you.
Sincerely,
Team Angel
