Commission Information and Terms of Service 2026
Another year to make some amazing characters. I am excited as always!! Below are my updated Plush making details. I am pretty flexible in styles, I just used basic human plush as an example.
Things that would not be considered extra details would be how many details are included in the face embroidery. If the character had freckles, beauty marks, facial hair, or an embroidered nose, as long as its one file, there is no extra charge. Also if you want the character to have a fabric nose, also no charge. (I love adding noses to plush XD)
Commission Information and Terms of Service
Hello, my name is Hillary. You can call me that or Pinky. I started my plush work in 2013. I have worked hard on developing my style and process over the years. I create my embroidery and patterns from scratch, so everything I make is one of a kind. I do not sell my patterns because they are not normal and only I can understand how they come together. I live in West Virginia, USA. I can ship all over the country and internationally. I live in a dog, bird, and reptile friendly home. I love anime/manga, superhero movies/tv/comics, horror movies, animals, art, and making plushies.
I work with minky fabric, it’s the highest quality material and makes my work the best quality possible. I can also use faux furs, long pile minky, mochi fabric, fleece, and cotton if needed (or requested). I do not work with leather, pleather, or other delicate fabrics (ones that can tear easily). I use upholstery thread when sewing my plush together. The thread is incredibly strong and the chances of pieces coming apart are very low. If they do come apart (very uncommon), just message me and I will fix and reinforce the piece. If for some reason you get your plush and some of the seams are loose or there’s a hole. Just let me know and I will fix it. I am only human and mistakes can happen, but I will make it right. Now, if its been 3 or 5 years and the plush starts to show loose threads, sadly sometimes plush can wear out over time.
My work is considered “art”, not factory produced for the general public. This means that they are unique and special, but it also means they are not really meant to be handled roughly, crushed, and/or given to very small children. They are pretty durable since they are plush, but any material can wear over time when they are over “loved” (lol). Taking them on adventures, and carrying them around is totally welcomed, just please go easy on the tug and pull <3
Please feel free to reach out to me through Twitter (X), Tumblr, or Instagram. I do my best to answer as soon as possible, but you are welcome to message again in case I have not replied after a few days. (I can get busy with the Plush Business, my full-time job, and taking care of my pets.)
Twitter (X): https://x.com/PinkyPlushMaker
Tumblr: http://tumblr.com/pinkyplushiemaker
Instagram: https://www.instagram.com/pinkyplushiemaker
Let me know what you are looking to have made. (I can make humans, animals, creatures, cars, robots etc.) Let me know what size and style you are thinking of and if there is a certain time you would like to have it made by. (It normally takes about 2-4 weeks (sometimes sooner), it depends on if I need to order anything specific.) Please provide images if possible (if you want something unique and only have a description, I can do a rough concept of the character for you, or if you would like to commission me to do art of the character, please feel free to request it). Once I have this information, I will give you a price quote. The quote will only be for the plush, this will not include the shipping or taxes. If you agree to the price, I will request an email from you and will send an invoice. It will list all the details for the transaction, including shipping and tax. The invoice is through PayPal Goods and Services, so we are both protected.
Once the payment is made, you are added to the queue. Before I start on the plush, I will create a concept for it. In this stage (and only in this stage) you are welcome to make any updates to the design. (For example: preferring a different color, wanting the eyes to be bigger, not wanting a certain part included etc.) I will do my best to get as close to the concept as possible. It will never be exact, but I do normally get really close. After the concept is finished, I will share fabric colors to ensure they are right.
Once everything is approved, I will create the pattern and embroidery files. Next, I will embroider the fabric and cut out the pattern. Finally, I will sew the plush together and share the final plush in our communication. I will need you to share the preferred name and address for the shipment. Once this information is provided, I will pack up the plush and send it out. I will provide the tracking when it is on its way.
My standard shipping is first-class and using a waterproof mail pouch, with the plush wrapped for protection. This keeps the shipping as low as possible. ($7 within the US, $25 International)
I ship mainly through USPS, but I try to mainly use UPS for international orders. If you want your commission shipped within a box, just let me know. It will cost more due to the additional weight.
If you would like expedited shipping or shipping insurance let me know.
Please note, once I ship a plush and provide a tracking number. It is out of my hands.
You have 1 week after ordering to cancel a commission. If I ordered materials for the project, it will be deducted from the total. If you cancel after this period it will be under my discretion if I will work with you again.
Make sure your finances are stable and there is no possible issues before commissioning me. I do not want anyone to commission me if they have any financial troubles. I want you to be safe and comfortable more than I want your money.
If a plush is not correct (and it is due to my mistake), I can grant a full refund, unless I am able to fix the issue. The mistake would be due to me not using the correct color fabric, missing an important detail from the concept etc. Just not liking the result of the plush or deciding you don’t want to pay for a plush once it is made are not valid reasons. I have various examples of my work and before commissioning me, please review my pages to make sure you like my style and quality. I will aim to make a plush look as close to the example provided as possible, but it will always be my style.
I am more than happy to work with someone to make a plush they can afford and love. Since all of my plush are custom and I make all the patterns and embroidery, I can make adjustments easily. For example, I can make the plush smaller and contain less details. I will be happy to explain what parts are causing the higher price and we can work out other options. I believe PayPal has options to make multiple payments too, so I can still get full payment and you wont need to pay in full right away.
Thank you for reading!! I hope I can bring your favorite characters to life <3
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