Social Media Conflict, the cyber war.
‘Cyber-safety’: what are we actually talking about? Let’s get this straight, ‘digital citizenship’ is not all roses, amongst it are thorns. The silent naysayers come from long and far in the form of trolls, keyboard warriors and cyber bullies, often with the focus of targeting and harassing the vulnerable. Online harassment is a study that most want to talk about but don't have the courage to speak up, as they fear themselves will fall victim to abuse.
To understand what ‘online harassment’ actually is, it needs to be described as the “deception and manipulation for Lulz, often in jest and for the tacit fun of community members” (Donath 1999; Bergstrom, 2011). Although this definition might seem comical, it is imperative that people that are participating in ‘digital citizenship’ understand the serious implications of cyber bullying. The indecent act of virtual abuse currently costing Australians “3.7 billion annually in terms of medical bills and loss of income” (Milne, E, 2020). To expand on this, there is actually no current legal remedies in place to protect Australians from using the internet. Thus, the importance of social media governance must be discussed.
Community is built on social media through the network of common interests and active participation. Therefore, it should be mandatory that the safety of individuals online must be the immediate focus for those controlling the internet both on a macro and micro level. As we have seen all too often, the “big data” systems that monitor and command our every move are largely at fault for this breach. Companies such as Facebook and Instagram loosely govern the way individuals interact with each other online. Microsoft researcher Danah Boyd explained that teenagers describe the term “drama” in the online space as “…performative, interpersonal conflict that takes place in front of an active, engaged audience, often on social media” (Fuller, G, et al, 2014).
What this means is that not everything you post online is private, a lot of the content we interact with, share and distribute is public. This is where the responsibility of the government, corporations, moderators and yourself have to understand the importance of acting as a good digital citizen.
As you can see in the image above, it just a small number of the comments that may be made to users online. Sadly, this common occurrence is mostly intended as “goals of embarrassment, anger, and disruption often ‘merely for amusement” (Dahlberg 2001). However, sometimes these motives are far larger than trying to agitate another individual, it can also be very serious with the intention to physically harm or manipulate.
So how can we stop this? Or at least how can we minimise the chances of this occurring? The Australian Government has since introduced a webpage that raises awareness and helps promote advocacy around the issue of online harassment. The ‘esaftey’ page prides itself on helping Australians have “safer, more positive experiences online” (eSafety Commissioner, 2020). The website itself features a number of different links that teach you how to “stay safe online”, which I think is extremely important in preventing cyber bullying.
Another great way for raising awareness about these issues is going down the platform route, or the social media approach. The “R U OK?” foundation is a perfect example of an online institution that’s vision is to prevent suicide and self harm. The company ensures that their mission is to “inspire and empower everyone to meaningfully connect” which resonates with the idea of feeling isolated when being harassed online.
R U OK? Foundation YouTube video:
References:
Esther Milne, 2020, Week 11: Gaming Communities and Trolls, MDA20009 Digital Communities, Canvas Modules Week 11, Swinburne University of Technology, 27 May 2020, viewed 30 May 2020.
Fuller, G, et al, ‘Trolls and the negative space of the internet; Troll Theory?’, The Fibreculture Journal, no.22.
Fuller , G, et, al, ‘Cyber-safety’: what are we actually talking about?, The Conversation, accessed 31 May 2020.
eSafety Commissioner, 2020, Helping Australians to have safer, more positive experiences online, eSafety Commissioner Australian Government, accessed 31 May 2020, https://www.esafety.gov.au/.
R U OK?, 2020, A conversation could change a life, accessed 31 May 2020, https://www.ruok.org.au











