The Devils in the Retail

I work at an online bookstore. I love online shopping almost as much as I love books, so it's a good life. 95% percent of our customers are wonderful people. They are mentally stable and emotionally mature individuals who understand how the Internet works and rarely feel the need to contact us. And if they do need to contact us? Well, then they are a delight to deal with because they are nice, normal, people and I love them. This blog is dedicated to the other 5%.

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Every time a customer accuses me of ruining their Christmas:

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When I will reach my limit of hatred for customers?

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Working through Christmas in Customer Service:

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When a customer is complaining about something for so long that I lose track of time. Seasons change. Years pass. Civilizations rise and fall. And then FINALLY the customer stops complaining and I have no idea what they want from me:

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The motto of all Customer Service workers across the world, throughout history:

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When a customer spews abuse all over me, yelling and screaming and bitching and moaning ... and then expects me care about helping them:

[thedevilsintheretail]

Hearing Christmas carols in November:

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Applying for annual leave at the busiest time of year:

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November in retail:

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Me, whenever a customer tries to make a joke about a) pricing, b) bad service or c) anything at all, really:

[thedevilsintheretail]

The Internal Monologue of a Customer Service Worker. 

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When Christmas is coming:

Most people:

People who work in Retail and Customer Service:

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My reaction when customers are complaining:

On the outside:

On the inside:

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When I accidentally drink cold coffee:

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Dear Monday Morning...

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When I handle a difficult customer without losing my temper:

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Side effects of working in Customer Service # 15