Lesson #1: Pimp Your Fast-Casual Game.
First of all: âFast-casualâ is a really horrible phrase. Itâs right out of the same business-and-bollocks phrase-book as âsynergyâ and âaction that initiativeâ and people who say it should be regarded with nothing better than an icy cold stare of pure disdain, to let them know that in your eyes, theyâve fucked up. If youâre holding a drink, preferably hot or even more preferably cold, take this opportunity to pour it down the offenderâs trousers, while maintaining fierce eye contact. And when I say down the trousers, I donât mean spill it on the denim, corduroy or cotton that happens to be covering their legs and genitals. The fabric didnât do you any harm. The fabric didnât say "fast-casualâ. No, I mean slowly and calmly pull said-trousers away from the waist, in order that you may pour said-drink directly onto the genitals. If done with the perfect icy stare said-offendor will realise his mistake and be driven to shamefully accept his punishment with the same silence which you so generously give him. Thus the whole operation may be a soundless one. Beautiful. And much like in Peter Pan, every time you do this, someone who works in HR dies.
Anyway, I should explain what âfast-casualâ actually means. Fast-casual refers to restaurants that serve fast and cheap-to-make food in a casual restaurant setting. Thus your food comes quick but you can stay as long as you want eating it. Examples: Nandos, Wagamama, Wahaca, Yo Sushi, Byron Burger, Giraffe, Chipotle.Â
Pizza Express invented this type of dining, or at least brought it to the UKâs mainstream, and when they did so they revolutionised the way our parents ate out. Suddenly there was a place you could go that was a restaurant, but didnât feel as stuffy or formal as the full eating-out experience. Kids were welcome, the interiors were strictly controlled by branding companiesâ look-books so as to never be off-puttingly ugly or intimidatingly stylish, and the food was tasty, affordable and 100% reliable. Now Pizza Express's successors dominate our high streets, serving up decent food for decent prices across the UK. This is a key word: decent. No one should settle for decent. Settling for decent sucks. But enough of this for now.
Fast-casual is now the UKâs favourite way of eating out, and the businesses who do it make big fucking money. Let me say that again, BIG fucking money. Byron Burger sold for ÂŁ100m, despite only having 34 sites. And the dudes who bought it werenât buying 34 x ÂŁ2.9mil restaurants, they were buying ÂŁ100m of brand. Opening a restaurant is hard, really hard. Itâs pretty much the hardest thing you can do. 95% of new restaurants in the UK fail within one year. That number goes up to 98% if you just look at London. Yet the Pizza Express brand is able to sustain 400 profitable restaurants in the UK. So Byronâs worth 100mil not because they have 34 restaurants, but because they could have 400. And ÂŁ100m for 400 profitable restaurants is actually pretty cheap.
But, numbers aside, if - like me - you get a little sick at the thought of anyone mass-producing âpremiumâ burgers across 400 sites (or really any disconnect between cooking and a chefâs passion), hereâs a silver lining to the corporate cloud of fast-casual: itâs inspiring its own little counter revolution. Where once there was only Pizza Express standing bravely in an empty wasteland, a field of competition it had created and now utterly dominated, now there is Homeslice and Pizza East. David might be so small that Goliath doesnât give a shit about him, but hell, who cares as long as David makes great pizza and you know where he lives?Â
Wagamama was set up by the same guy who founded michelin-starred Hakkasan and Yauatcha, so to say that he knows how to make good food is a bit of an understatement. The theory behind his highstreet shop was that people outside the 1% would now be able to afford to eat decent quality, flavourful Asian food. And thatâs great. I mean that - if it sounds like Iâm slagging off fast-casual, Iâm not. I do think thatâs really great. But if you live in London, congratulations, because for you thereâs something greater. Actually thereâs three things: Bonedaddies, Koya and Tonkotsu. I wonât go into detail about the places Iâm recommending now, because I think a lot of them will get their own posts sometime in the future. But take my word for it, you donât want to go to Nandos, you want to go to Chicken Shop. And, most of all, please: you donât want to go to Byron, if you can go to Patty and Bun.Â
The only problem with knowing these places is that they come with a curse. What I like to call âThe Burden of Knowledgeâ. And what my friends call, âTom being a food dickheadâ. See, I used to love Wagamamas, I still do love Nandos to an extent, and the first time I ate a Byron Burger I thought my world had changed forever. Because Byron used to make great burgers. Or, rather, I used to think they made great burgers, and this is the problem: I canât honestly say now, looking back, whether they genuinely did make great burgers and theyâve dropped the ball since, or whether my standards are just so impossibly high these days, so generously pumped up by Londonâs burger revolution, that I simply cannot appreciate anymore what - to most people - is still a damn good burger. Now when I have to go to regular fast-casual places I feel a bit like I imagine recovered drug addicts do: penitent, guilty almost that Iâve experienced things that most people donât get to experience, but still faintly incredulous that normality is really this drab.Â
So anyway, Iâve rambled a bit here, but to conclude, in summation, and at the end of the day: Byron are crap. And if you love Byron, and you think Iâm an intolerable food snob, just hold that judgment until you've tried somewhere better. Go to Patty and Bun. Get a burger, get some wings. Itâll change your life. Youâre welcome.
Signed,
The Flavour Major.













