Troll(s) Under The Bridge
We know the tale (Three Billy Goats Gruff, n.d.): three Billy Goats want to cross a wooden Bridge to get to the other side where all the green is, but there’s this Troll who lives under said bridge, and who would come out and stand in their path, ready to eat them up, upon hearing their steps.
I feel it’s a fitting analogy for modern internet socialisation:
The Bridge
The Bridge of Digital Technology. It’s any digital platform that allows for interpersonal interactions, such as Social Media. It affords the formation of digital communities and networked publics, and on which the Private and Public, as well as Boundaries and Borders, are blurred . Mizuko Ito argues that that publics are engaged in shared knowledge and culture through social exchange and media consumption, and can be “reactors, (re)makers, and (re)distributors” (boyd 2010).
The Goats
“Ordinary” internet users, who find value and purpose in using this bridge. The Green could be a connection with like-minded people, or a sense of belonging and acceptance. Community and fulfillment.
The Troll
“Trolls” who dwell right under the surface, in the the slightly murkier part of the internet. They’re always looking to disturb and “eat up” the Goats on the Bridge....even if you can’t see them, you know that they’re there.
When I first came upon the term, I’d thought of a Troll as someone who’s deliberately being mean-spirited, or who deliberately makes alternative comments to express or provoke dissent, because they mean to cause harm. However, according to Buckels, Trapnel & Paulhus (2014), Online Trolling is
“the practice of behaving in a deceptive, destructive, or disruptive manner in a social setting on the Internet with no apparent instrumental purpose”
and that they’re more like the “Trickster archetype of ancient folklore” that operate as “agents of chaos”, exploiting “hot-button issues” to trivialise users. They also note that if someone were to succumb to the Trolls’ traps, trolling would intensify for “further, merciless amusement” (Buckels, Trapnel & Paulhus, 2014). This means that unlike my initial belief, Trolling usually does not involve a personal vendetta, and is not spiteful for the sake of being spiteful - the focus is more on sowing some chaos because they like doing so, rather than on the actual resulting hurt they can cause. Trolls also usually do not know their victims, and actually deny any connection between their real and cyber identities (Zezulka & Seigfried-Spellar, 2016). I think for that reason, they can be sidestepped, or sometimes, even stopped when faced head-on. This lack of a “pointed” purpose in their attacks also distinguishes Trolling from Cyberbullying, which is defined as
“an aggressive, intentional act carried out by a group or individual, using electronic forms of contact, repeatedly and overtime against a victim who cannot easily defend him or herself” (Zezulka & Seigfried-Spellar, 2016)
and, by Dan Olweus, as comprising of three core components:
“aggression, repetition, and imbalance in power” (boyd, 2014)
One definition identifies victims as being unable to easily defend themselves, while the latter identifies the aggressor as someone with “differential physical or social power”, and I think they are compatible in the sense that someone would be unable to defend themselves easily Because they’re comparatively lacking in physical or social power. If we go by the tale, then, while we have the Troll, Cyberbullies would be predatory Birds who come and peck at the Goats, repeatedly, relentlessly, and purposefully, and because they’re creatures of the air, with the Goats on a lower ground, the Goats are thus helpless in defending themselves. Although both are forms of harassment, and the media and the public tend to use the term “cyberbullying” as an umbrella term, they do differ in definition.
Case #1 - Trolling of Celebrities
Trolling is often associated with sadism, and Trolls use digital technology to satisfy their sadistic urges (Buckels, Trapnel & Paulhus, 2014). They’ve existed even before the advent of the internet - think of hecklers in magic shows - but now, the anonymity of the internet and its various functions, have afforded them a space with more freedom to exercise their urges. All celebrities have haters, but they’re less likely to encounter them in real life. On social media, they are far more susceptible to Trolling behaviour. Many have left social media (Cohen, 2014) because of relentless Trolling, expressing they’d rather not have harassment from the publics on social media, in their lives. Sometimes, they leave because of a final straw on the camel’s back - insensitivity to a trigger issue. An example would be Matt Lucas’ case.
A teenager joked about the suicide of his former partner, to which Lucas had responded in a series of messages, before quitting Twitter altogether, even though the teenager had by then
responded to him directly (Leach, 2012) , saying
“ @RealMattLucas I never actually sent this to you. I only put it up as a joke for my friends to see. I didnt mean to be a **** sorry Matt.”
The purpose of the Troll is obvious: personal pleasure, not to hurt intentionally. Trolls sometimes seem unaware their posts might be read, and often apologise and backtrack when their target responds, such as seen when Abhishek Bachchan was called “Useless” (HT Correspondent, 2018) by a troll. The following exchange ensued:
Lucas returned to Twitter around a year later (Star, 2013).
Case #2 -Makergate: The Cyberbullying of Naomi Wu
Cyberbullying is different:
Naomi “@realsexycyborg” Wu is a tech engineer and designer, or maker, from China. Dale Dougherty is the CEO of Maker Media and founder of Make Magazine, and understandably, a big personality within the Maker community. Dougherty started the issue by tweeting and propagating doubt about Wu being an actual person (Gaudette 2017), and claimed to have proof she wasn’t.
He harrassed her online for weeks, and other makers joined in, with there even being a “debunking” post that has since also been disproven (Gaudette, 2017). This event shed light on the stereotyping, misogyny and sexism within the maker community, and Is a case of cyberbullying, not only because it was directed squarely at her, and was relentless, but also because Wu, being female, is a minority within the maker community, and has far less clout and social power than Dougherty, the instigator. A blog post by another maker, Bunnie (2017), is very insightful about the harassment and its aftereffects, and it also notes how prior to Dougherty making active accusations of fraud, Wu had dogged him and Make about the lack of representation of women, a fact supported by this analysis on “prototype bias” by Leah Buechley:
In this case, real life behaviour carried on into the cyber world. I first read about this case when it was fresh, and many other Makers weighed in on it. The comments at the bottom of the blog post reflected, and in fact still reflect, this misogyny and sexism, even after Dougherty admitted he was wrong, apologised, and took steps to rectify some of the damage he had caused.
While social media sites do have guidelines by which they monitor and filter out hate speech linked to trolling and cyberbullying, it is like a cart made of wooden sticks the Goats can ride across the bridge in - it protects a little, but is by no means a cure-all; if we rely on bots or Artificial Intelligence, these are fallible, because AI learns through keywords and input, and would not recognise more “human” nuances (Moller & X, 2018). The bottom line is, so long as the Goat wants to use the Bridge, it is in danger of the Trolls and the Birds.