I donât want to live any longer in this world of âthe customer is always right.â This is a world that shows the aggressive, the bull-headed, the cruel that they have full license to behave like beasts to get what they want. Half the time, theyâre even rewarded for it; âhere, ma'am, so sorry for the trouble, please accept this gift cardâno charge.â
I want to live in a world that punishes these childish adults as you punish a toddler throwing a tantrum. No candy for you, Jimmy; youâre going home to bed if you canât mind yourself in public.
Throw a hissy fit because your cashier isnât moving as fast as youâd like? Find yourself gently escorted from the store until you can show some basic compassion and patience.
Hurl a pen across the table at your signing agent? Youâve just forfeited your right to refinance your mortgage this week. Try again when your temper is managed.
Scream obscenities at the Taco Bell rep because you know itâll earn you a free soft shell? Hereâs your money back; please feel free to play again when youâve realized fast food is not worth more than the price of human dignity.
I am so sick of acceptingâand, in truth, rewardingâthese callous behavior patterns in customer service industries. The fact is, the customer is not always right. The customer is often just testing to see what he can get away with. Stop pandering to spoiled children, and show your employees they have more value than their red polo, or how much abuse they can withstand in a 40-hour week.
We are here to provide a service and to make a living.
We are not your punching bags.
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