The Goods and Services Tax Network (GSTN), IT backbone of GST has enabled over 20,000 registrations and processed about 8,000 refund cases till April 3, 2020, during the first 10 days of the lockdown. They have provided remote access, securely through virtual private network or VPN, to over 1700 tax officials across the country. From March 25 – when the nationwide lockdown began - to April 3, 20,273 registration-related cases were processed, including 10,077 cases of new registration, 3377 cases of core amendment, 3784 cases of cancellation by application, 1966 cases of cancellation by suo moto and 1069 cases of revocation. During the same period, 7876 cases of refund were also processed. Soon after the lockdown was announced, GSTN offered secured access to all these states to enable their officers to work remotely. GSTN provides back-office applications like processing of registration application, processing of refund applications, audit, assessment, appeal, etc. tax officers in 29 states and union territories, apart from 1.23 crore taxpayers. For these states and UTs, GSTN provides back-office applications like processing of registration application, processing of refund applications, audit, assessment, appeal, among others, for all their tax officers, which is different from the front-end interface used by the taxpayer -- GST portal. VPN is helping officers to avoid the backlog which could have happened if the cases were not processed during the lockdown. With the provision of auto-approval of applications, if not processed by the tax office in a time-bound manner, the officers want them to do it manually to avoid any future complication