Why your Businesses Should Have Marketing on Social Media
1. Social media marketing helps improve brand loyalty.
While larger companies can afford to build big and expensive customer loyalty programs, small businesses have to rely on other, more affordable methods for building brand loyalty. Social media is an effective way to build relationships with leads and customers that lead to greater satisfaction and loyalty over time. In fact, a study from Texas Tech University shows that brands who engage with their current customers and target audience on social media channels enjoy higher loyalty from their customers.
Engaging with your customers and leads on social media helps you build stronger customer relationships. This can set you apart from your competition by showing your audience how your brand is different and reinforcing that your business cares about its customers. By engaging with your audience through valuable, compelling content and conversation, you can work to turn happy customers into brand advocates.
2. Consumers are looking for recommendations on social media.
Word-of-mouth marketing is one of the most powerful tools that any company has in their marketing toolbox. Not only is it free, but it goes a long way in helping you build trust with new leads. In many ways, social media has become the new outlet for word-of-mouth marketing. Now more than ever, brands are encouraging their customers to leave reviews on their social media profiles, recommend their brand to friends and family on social, or provide testimonials.
And for good reason! Consumers are more likely to buy from brands that have been recommended. These recommendations don’t necessarily have to come from a friend, family member, or co-worker. As you can see by the statistics below, consumers are just as likely to trust online reviews as they are to trust personal recommendations.
Not only do consumers trust reviews on social media, but they often seek them out before making a purchasing decision.
These statistics also suggest that consumers are actively seeking recommendations on social media and that these recommendations do impact their buying behavior. For this reason, it’s important that you actively encourage your happy customers to leave your brand a review on social media and recommend your products and services to others. This is a great way to generate some of that valuable word-of-mouth magic that helps sales soar.
3. Social media helps connect your brand with customers you didn’t know existed.
Most brands rely on search engine optimization and PPC ad traffic to find and engage new leads. However, marketing through social media can be an excellent outlet for bringing in new consumers. As we discussed above, recommendations or reviews on social media can go a long way in helping your brand connect with customers that you didn’t know existed. But there are other ways that your company can use social media to tap into new markets.
One way that you can find new customers and market opportunities on your social channels is through social listening. By following certain keywords and checking out trending topics in your industry, you can see who is taking part in the conversation. This can provide your business with a wealth of new lead opportunities while also introducing you to industry influencers who you may be able to partner with to boost visibility.
4. Marketing through social media can help you improve brand authority.
Marketing through social media helps you build authority for your brand. This is an important part of effectively positioning your business as a leader in the marketplace. The more valuable content you are sharing on social media, the more you opportunities you have to demonstrate your expertise to leads and customers.
When others share your content with their fans and followers or mention your brand in their posts, this helps build your brand authority even further. The more that social media users talk about your brand, the more valuable your brand will seem to others. This will inspire new audience members to see what your business is all about and even follow your company for your updates and insights.
5. Social media marketing gives you the opportunity to gain new customer insights.
And last but not least… social media marketing gives you the valuable opportunity to gain new insights into your customers. By interacting with leads and current customers on social media, you are able to see what your customers are interested in and what drives them.
If you periodically take a look at what your customers are talking about on social media, you can have a better understanding of what they care about most. For instance, through social listening, you can find out what your customers greatest challenges and concerns are and then work to create more content around these topics. You can also use social listening to see what customers are saying about your brand specifically, and then use this information to make changes to improve customer satisfaction.
Social media also allows you to better understand what your customers’ online behaviors look like. For example, you might use the analytics platform on Facebook to see which types of content are most popular within your target market. You can also measure your conversions for posts and ads across channels to see which campaigns are working well and which need a little more work.
Are you not getting the results you had hoped for with your social media marketing? Let the experts at social media marketing company help you with marketing through social media. Our team knows just what it takes to build and maintain a thriving social media audience for small businesses. For more information, check out our social media management services or contact us to schedule a call to discuss our services.
















