2022 THREAD ON HOW TO LIFT FROM THE BLACK AND WHITE MAKEUP ESTABLISHMENT! (from an actual former employee because all of the guides I’ve seen are very wrong, very outdated and very dangerous.)
*this is based around anecdotal evidence from the store I worked at, this may differ from your personal store, and it’s size. I don’t claim that this will work in JseeP stores or Koles branded stores. I worked at a midline store (three rows of worlds and a full fragrance section) in a medium to high theft area. this is based around what we did on a daily basis surrounding theft.*
* do NOT come in with a group of friends, especially if you are a group of teenagers or a group of young girls. If you have a lifting partner, stagger the time that you come in and do not interact with one another.
* Please don’t leave boxes, for your own safety and because it’s annoying to the workers to put back at the end of the night. if we find an empty box it is classified as a confirmed “known theft” and has to be logged in a binder behind the cashwrap. When the LP Manger comes in for their shift, or if there’s an around the clock LP, they’ll check the cameras and they WILL see you.
* Do not buy products with counterfeit money and try to refund it at another store. (at least bad counterfeit money) I was told to accept counterfeit money if it struck with a pen and passed, but management will collect your insider account and alert other *jail stores* in the state to be aware of your description and BI.
* The cameras in new *jail stores* are VERY fucking good. like… scary. They are not the same blurry, PTZ cameras 2014 liftblr remembers. Once, they pulled members of the team into the back to discourage us from using our phones on stage. They were able to zoom ALL the way in, and read our text messages and 🐦 app posts to us. The cameras are clear, in colour and they’re GOOD, so please conceal in blindspot. There are very few blindspots in *jail stores* if they are not the size of our flagship or smaller. The most monitored spaces where we found KTs was *fragrance* and *haircare.* the zones will be different depending on your store, but avoid concealing in or around trend brands like m1|k, hvd4, and A8H, as those are considered high touch and high theft areas company wide and are monitored and have camera placements accordingly. There would be times when management or LP would sit in the back and watch the cameras for hours.
* The word “n0ra” is no longer used by the company at all. We are directed to “give exceptional client service” to certain clients who are suspected of l1fting, and give baskets to every client when they walk in or when they enter our zone. BAs cannot touch you, or accuse you of having product that you didn’t pay for.
* Most newer *jail stores* do not have obvious towers. Many of them are built into the doors or are overhead. In my store, all tags were real, dyes0ns are source tagged but do not beep in freestanding stores (this is anecdotal; take this w a grain of salt, and apply knowledge of your own store to this info.) My coworker said that *jail store* changed the type of towers they used, and they are not compatible with the dyes0n source tags. When I would stock untagged dyes0ns they would not beep when I brought them under the sensors. All high ticket merchandise will have a *jail store* RFID bump sticker tag on the leftmost side of the box art.
* My store, and many midline stores did not have boxes of death on palettes or fragrances.
* If you beep leaving, they will ask the register if you purchased a fragrance after you leave. If they say no, they will run the cameras back and you will be sussed and heavily client serviced when you come back.
* It’s best to come in during peak time, where we literally DGAF about self shoppers and are trying to assist all clients who need personal help or recommendation. Busy days are always weekends and major gifting holidays. DO NOT go right when the store closes or opens, as during opening you are more likely to get personally assisted because there are few clients in the stores and B4s are pressured to make the first signup/sale/cc of the day. Going right when the store closes is an asshole move and makes B4s unable to go home after closing procedures on time, they will definitely keep coming back to pressure you to buy something and leave, and it’ll be deserved. Do not be inconsiderate to service workers. Also, the highest store lead available has to lock the doors right when the store closes, so you have to be let out one by one as you finish shopping, but the door must lock behind every client after the end of the day, no matter what, for safety purposes. So if you come at night to lift, you will be locked inside the store until you leave.
* Stagger visits, seriously. If your store is midline or smaller, they will remember you if you are obviously stealing. Clients who were known for lifting would come into the store and management would say on the mic “here comes our friend, guys!” They notice you even before you enter, so wear disguises and stagger visits. They will even remember menial thefts, and remember clients for their faces and names. If a manager or advisor asks for your name, give them a fake one, but remember what it is because they will say it over the headset if you are known for coming in and lifting.
* The company has started a store wide “productivity” program for advisors. After each transaction at the registers, clients are asked to name who helped them. It adds up for points, and before I left I figured that it would be to aid with promotions/demotions, hours, or that we were moving to a commission based system. For now, it is known that it is a “recognition” system, but corporate has lied to casts many times for less. BAs have become more territorial over their zones and giving out their names, and some locations also implement cards they give to clients with their names on it! But do not be super worried if the same BA asks if you need help or not if you’re sure you haven’t been sussed or seen on cams concealing. They literally just want to add to their productivity score.
* If your store has private security (i.e. the ones towards the door wearing suits) many private security companies have barred their employees from touching. Our old private security talked about how he used to be able to tackle and grab lifters, but due to legal battles across the state, most PS will fire employees for touching clients, regardless of if they are caught concealing. The most they can do is follow you, and ask you to leave. Despite this, please be mindful, LP/PS are our enemies, and they will break rules to harm you if they think it will get their quota filled faster.
* Dyes0ns are typically held at the register for you. But we have had big dyes0n lifts that were walkouts
* Do not go in the drawers. If you go in the drawers I hate you. advisors will also let everyone else in the store know that there is a client who goes in the drawers and they will sus you and follow you until you leave.
* we do not have d1or lip anything, at any stores, and clients who hover around luxury brands like D1or, P@t, or ¥SL are typically approached repeatedly by BAs because we think you are a big spender.
* If you come into the store with a large shopping bag, you are autosussed, and you will be client serviced to death and followed. Especially if your large shopping bag follows you to makeup or fragrance.
* Do not steal testers, have some decorum. Especially fragrance testers, if you are willing to sacrifice your freedom for liquid in a bottle, take the boxed item. Fragrance testers were monitored by LP and the Ops lead at my store. Once we confirmed that no one on the team had misplaced it or had it, LP looks at cameras to see if it was stolen.
* Due to repeat fragrance theft, our store became tester only, and all fragrances had to be pulled from the drawer or the back room and left at the register. More stores are doing this and corporate is considering making the majority of stores tester only. Avoid making it hot, or else fragrance at *jail store* is done forever.
* BAs cannot take baskets from you, or management. We had two BAs get fired for picking a basket of product off the floor after a lifter got spooked and left it behind. They didn’t touch, and the lifter had already left and they were fired. They cannot take merchandise from you and they are discouraged from asking. If they do ask, they can’t physically prevent you from walking out ¯\_(ツ)_/¯
* BAs cannot do “do you want to see a liner for that lipstick in your purse” statements, and have not been able to for years. They are considered accusatory and can be disciplined for that. This doesn’t mean blatantly and messily conceal, because they can still speak abt it on headset
* Some stores do not have dedicated LP, but store directors may stay in the back for 60% of their shift, and typically, the security cameras will be right next to their office computer. Our SD would watch the cameras frequently and update us about people he saw lifting. Dedicated LP are usually plainclothes, but from my experience DGAF about blending in or acting natural. Our old LP would stand in fragrance and state at clients, until they left or bought something, or go into high touch areas and just stand there with a blank face, watching everybody. clients would complain about it being uncomfortable lmao. LP are more aggressive now, since if many thefts happen at the same store, they will be fired.
SO, I’VE LET YOU KNOW WHAT NOT TO DO. NOW HERE ARE MY TIPS.
* Be casual, wear a regular outfit and try to cover up anything that is very identifiable. Masks are a social standard now, use them to cover up half of your face. Try to employ a wig, or clear glasses. A mask covering your face with dark sunglasses inside looks crazy and you will be sussed. Try to find different things to change your appearance that don’t look blatantly fake. Employ a different makeup style or eyeshadow pattern than you would usually do so that it is difficult to pinpoint what you look like barefaced.
* If you buy items to throw it off, do not use your regular insider, or do not have your real legal first and last name, and phone number on that account. use a fake email, as if you are caught stealing, even if you aren’t approached, the management will take your BI to have your phone number, email and name.
* Take the basket. Say “I’m just coming to replenish.” or “I’m going to look at the new products.” instead of “im just looking.” as it’s encouraged to get the “im just looking” client, to make a multi-world purchase. Look determined to find the item that you need, and look like you have ACTUAL interest in what you’re picking up. If you begin to look nervous or awkward, you are fumbling it. Have an air of confidence and knowledge about you, and BAs will typically only come around to ask you if you need help once in a blue moon.
* The MK bag meta is no longer very relevant, and as long as it fits in with your overall aesthetic, no one really cares or notices the type of bag you have, as long is you’re not OBVIOUSLY concealing in it. Bring whatever bag you have, as long as it’s not fucking massive and unstructured. The big reusable shopping bags are a NO. Boosters are known for coming in with the large ones from electronics stores, doing a big swipe with their hands to knock fragrances into the bag, and then running out. If you come in with a big reusable shopping bag that doesn’t have anything in it, YOU’RE DONE.
* Advisors are not allowed to chase, LP, to my knowledge, can leave the stores to take pictures of your vehicle, but they cannot pursue you off the curb. Take this with a grain of salt. If you have to run to stay out of the prison system, run.
* Conceal quickly and confidently, try to conceal your movements with your body to avoid being seen on cam. Place items in your basket as a decoy, it is very suspicious if you have a basket that is empty, but you’re shopping around like you’re going to purchase… how does that work?
* If you want to deny a basket, a line I’ve gotten from clients is “if I take a basket, I won’t be able to control myself. I can only get what I can hold in two hands.” Which typically worked and we didn’t press or anything. Take this with a grain of salt, advisors in your area may be more or less aggressive with baskets.
* There is always one person in fragrance, but they may also be the person who is cashiering if the store is short staffed or it is in the morning before the whole team comes in. Take advantage of this, do not conceal in fragrance, but if you are quick, with picking what you want and concealing, the world is yours. HOWEVER, be natural about it, smell fragrances and act like a shopper before just shoving shit in your bag. 90% of the time if someone is schedule to fragrance AND the wrap, they will be too overwhelmed with checking out to even look. It happened to me, it happens to the best of us.
* It is better to put certain items in your basket and bring them to a less trafficked area of the store to conceal, every store MUST have a greeter every hour, so they will be sectioned to the front of store, and can only help people in the areas directly in front of the door. Our top brands were always in the front of the store, so if you want something from them, move to another area and then conceal that product.
* f3n7y is one of our flagship brands. The gondolas are identical in every store, and is *jail stores* number one brand company wide in skincare and makeup. The gondolas are extremely hard to refill, clean and they are extremely crowded and overstocked with product. This is a given in every store. It has so much shrink because of the sheer amount of inventory and how high touch it is. the BA(s) in that area are so overwhelmed with matches and consultations that they won’t notice self shoppers. BTW, it’s typically right between our private label, which is a massive sell for clients who are looking for affordability, so it’s typically elbow to elbow crowded. Do with that information what you will. 😉
* Wrap rfids in toilet paper and throw in the trash.
* Buying a small item is hit or miss, since BAs are encouraged to create a “mult1 w0rld basket” and raising 4DS by getting clients to purchase 80$+ of product. If you’re picking up a bunch of pricy items, but you only leave with a face mask from *private label* you may be sussed.
* this is for most stores, even ones outside of the *jail store brand* LP CAN and WILL search bags with their logo/name on them. please stop concealing items you didn’t pay for in the store bag, they will get you.
For *jail store SAs* please treat them with patience and kindness. Working at that place is like every day a new human rights violation pops up. They are burnt out, do not get paid enough, and the brand has gotten worse over the last 20 years. Please be nicer to them, a lot of them literally just are at their breaking point.
tl;dr: the *jail store* is an ‘objective: survive’ store if you are unskilled. its not a first lift store, or a first job store, and if you are messy, you will get caught. It isn’t a fortress though, and their downfall will definitely be a downgrading of the client experience, and treating employees so poorly they aren’t incentivized to gaf about theft. be safe, good luck, stay free!