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Emergency Communication Services

ECaaS Emergency Communications as a Service Add innovation to your platform without the heavy lifting Add innovation to your platform without the heavy lifting Emergency Communications as a Service (ECaaS) by Carbyne enables partners to dramatically enhance your existing platform capabilities by adding video, voice, messaging and real time location with just a few lines of code. Applications like Computer Aided Dispatch (CAD) and other mission critical system can benefit from enhanced situational awareness and multi-channel communication for better incident outcomes. Why ECaaS Since Carbyne ECaaS is delivered to you as a cloud-native service, you don’t have to build all the infrastructure from the ground up. A few lines of code is all you need to enable Carbyne’s ECaaS capabilities. You can be up and running in days with little or no upfront cost.

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Public Safety Software Company In USA

Public Safety Carbyne is the leading innovator in public safety technology. We work with over 70 governments worldwide to help their emergency call centers communicate with residents and get them the assistance they need. Our cloud call management platforms contain the advanced, life-saving tools call takers need to dispatch accurately and decisively. The Ecosystem Our “One Screen Fits All” means your dispatchers don’t have to fumble with multiple windows or monitors. We’ve created a streamlined ecosystem of tools, in which everything can plug into a single platform and distribute outward from that same platform. We simplify the decision-making process for them by giving them all the information they need to help people, from the first responders to the callers.

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Emergency Management Software

Smart’ API Position your company as the one that truly prioritizes the safety and well-being of your community. Carbyne ‘Smart’ API is the only solution for businesses that want to provide their employees and customers with a direct connection to emergency call centers. With real-time caller location, live video, caller medical history, and much more, your people will feel (and be) safer and better-taken care of. Who we serve ? Carbyne ‘Smart’ API designed to provide maximum safety value to companies who cares about their employee’s and customers safety. If you have a mobile App’s and/or connected devices in your organization that you would like to be communicating directly with emergency service, ‘Smart’ API is the solution for you. This premium service is a powerful differentiator for any company when looking to attract new employee candidates and customers in competitive markets. Puts your employees and or customers Safety first.

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Emergency 911 Software

The most secure and interactive cloud-based communications platform for mission-critical contact centers. With Carbyne, every person counts. Vision Shift mission critical call centers into a new world of information exchange. Our technology is built on the cloud for quick solves and fast implementation, using an interface that keeps call managers top of mind. With unprecedented simplicity and data collaboration we ensure every call ends with a smile. Who We Serve All contact centers rely on live, ever-changing information. We assist emergency response teams and enterprises by providing a unified platform for real time data and collaboration. Through the power of one platform we enable contact centers to collect and distribute the right information at the right time. Find out why our customers keep choosing Carbyne and reach out for a demo.

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Emergency Medical Services

Covering the gaps from call to treatment. From call to response, Carbyne’s live communication platform allows medics to provide preliminary treatment while en route, giving them a head start when every second counts. Don’t Waste Time, Save Lives Help your medics gain clarity before they arrive. With Carbyne, the caller can share a live video feed of the incident directly with the ambulance medics. A simple web link is all it takes to share the live video feed with your medics, no app or pre-install is required. Making the Right Call Respond in the best way possible, with the most accurate view of the incident. Our layered call management platform surfaces vital information for medics and EMS dispatchers, such as call density, weather, and type of response (aerial, ground).

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Bridge Desk

Orchestrate Thousands of Field Assets with Confidence. What is Bridge Desk? Bridge Desk is an integrated command and control system that collects, displays, and alerts on real time data from systems across your organization. Bridge Desk gives you clarity across vast amounts of data and makes order out of chaos when seconds count. Mission-Critical Decision Making Provide key data to operators in diverse locations whether half a mile away or half a world away, from field responders to executive leadership. Bridge Desk ensures the right information reaches the right people at the right time. Command and Control Intelligence Bridge Desk uses your organization’s big data to define sentinel events. Going beyond command and control, Bridge Desk proactively coordinates those that need to act, using algorithms tailored to your operating environment.

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Emergency Communication Application

Emergency Communications as a Service. Add innovation to your platform without the heavy lifting Emergency Communications as a Service (ECaaS) by Carbyne enables partners to dramatically enhance your existing platform capabilities by adding video, voice, messaging and real time location with just a few lines of code. Applications like Computer Aided Dispatch (CAD) and other mission critical system can benefit from enhanced situational awareness and multi-channel communication for better incident outcomes. Why ECaaS . Faster time to market Since Carbyne ECaaS is delivered to you as a cloud-native service, you don’t have to build all the infrastructure from the ground up. A few lines of code is all you need to enable Carbyne’s ECaaS capabilities. You can be up and running in days with little or no upfront cost.

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911 Call Center Software

The most secure and interactive cloud-based communications platform for mission-critical contact centers. With Carbyne, every person counts. Vision Shift mission critical call centers into a new world of information exchange. Our technology is built on the cloud for quick solves and fast implementation, using an interface that keeps call managers top of mind. With unprecedented simplicity and data collaboration we ensure every call ends with a smile. Who We Serve. All contact centers rely on live, ever-changing information. We assist emergency response teams and enterprises by providing a unified platform for real time data and collaboration. Through the power of one platform we enable contact centers to collect and distribute the right information at the right time.

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Emergency Medical Service

Covering the gaps from call to treatment. From call to response, Carbyne’s live communication platform allows medics to provide preliminary treatment while en route, giving them a head start when every second counts. Don’t Waste Time, Save Lives. Help your medics gain clarity before they arrive. With Carbyne, the caller can share a live video feed of the incident directly with the ambulance medics. A simple web link is all it takes to share the live video feed with your medics, no app or pre-install is required. Reach out to discover how Carbyne can help your company and request a demo. Making the Right Call Respond in the best way possible, with the most accurate view of the incident. Our layered call management platform surfaces vital information for medics and EMS dispatchers, such as call density, weather, and type of response (aerial, ground).

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Smart API Position your company as the one that truly prioritizes the safety and well-being of your community. Carbyne ‘Smart’ API is the only solution for businesses that want to provide their employees and customers with a direct connection to emergency call centers. With real-time caller location, live video, caller medical history, and much more, your people will feel (and be) safer and better-taken care of. Who we serve ? Carbyne ‘Smart’ API designed to provide maximum safety value to companies who cares about their employee’s and customers safety. If you have a mobile App’s and/or connected devices in your organization that you would like to be communicating directly with emergency service, ‘Smart’ API is the solution for you. This premium service is a powerful differentiator for any company when looking to attract new employee candidates and customers in competitive markets. Puts your employees and or customers Safety first.

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Carbyne

Mission Critical Contact Center Solutions Delivered Globally at Scale

Cloud-Native Mission-Critical Call Management Why APEX With APEX, your contact center will become more agile than ever before. Legacy technology doesn’t have flexibility, so we’ve built APEX to be a responsive solution. We’ve created a quick, pain-free integration and a simple, user-friendly one-screen interface to bring contact centers into the present and beyond. Read why New Orleans chose APEX. APEX is fully i3 compliant and designed by communication experts according to the highest industry standards. Unified Ecosystem Unify the flow of audio, video, instant messages, third party applications, IoT devices, and more with Carbyne APEX. Disseminate this information in real-time from callers to call-takers to field-responders for better decisions and safer outcomes. Reduce call-waiting time, speed up incident resolution, and improve productivity with Automatic Call Distribution (ACD) featuring skill-based routing, multiple call distribution methods, and auto-call-answer mode. Continue 24×7 operations from remote backup stations using VPN connectivity, with zero-dependency on your communications center infrastructure.

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Unified Cloud-Based Emergency Communications Management Platform

The most secure and interactive cloud-based communications platform for mission-critical contact centers. With Carbyne, every person counts. Vision Shift mission critical call centers into a new world of information exchange. Our technology is built on the cloud for quick solves and fast implementation, using an interface that keeps call managers top of mind. With unprecedented simplicity and data collaboration we ensure every call ends with a smile. Who We Serve All contact centers rely on live, ever-changing information. We assist emergency response teams and enterprises by providing a unified platform for real time data and collaboration. Through the power of one platform we enable contact centers to collect and distribute the right information at the right time. Find out why our customers keep choosing Carbyne and reach out for a demo.

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Disaster Management software

Over the Top Cloud Native Solution

Universe is a powerful cloud-native solution

 that connects directly to your call centers at lightning-fast speed to bring the most advanced caller location capabilities: video to 9-1-1 (patented), verified instant chat, conferencing, and more–without an app and within two clicks.

Why Universe

Universe provides real-time, dynamic caller location.

 Pinpoint your caller (up to 12 ft accuracy) with live movement tracking, floor indicators, altitude, and speed on traffic or satellite view. This means faster dispatching, accurate data gathering, and better overall response.

Changes at Scale 

Universe transforms operations at scale in the blink of an eye. 

911 centers with over 30,000 calls a day, insurance companies, and large corporations with millions of customers are helped by the flexibility of Universe which can be deployed overnight. Contact center managers are quickly trained at a convenient time on-site by our in-house ex-dispatchers.

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Carbyne

Mission Critical Contact Solutions Delivered Globally at Scale.

Emergency Communication Application

Add innovation to your platform without the heavy lifting 

Emergency Communications as a Service (ECaaS) by Carbyne enables partners to dramatically enhance your existing platform capabilities by adding video, voice, messaging and real time location with just a few lines of code. Applications like Computer Aided Dispatch (CAD) and other mission critical system can benefit from enhanced situational awareness and multi-channel communication for better incident outcomes.

Faster time to market

Since Carbyne ECaaS is delivered to you as a cloud-native service, you don’t have to build all the infrastructure from the ground up. A few lines of code is all you need to enable Carbyne’s ECaaS capabilities. You can be up and running in days with little or no upfront cost.

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Eyes On The Scene: How Live Video From a Caller Can Transform Your Situational Awareness

Although 86% of 9-1-1 calls are made through wireless devices according to the National 911 Progress Report, our heroes in uniform don’t have access to all the amazing modern technology that we take for granted at the palms of our hands. In this article we discuss how getting eyes on the scene of the emergency (e.g. via Carbyne’s patented live caller video ) can positively and dramatically improve situational awareness for call-takers, dispatchers, police officers, firefighters, and paramedics alike.

Call-Takers: America’s Public Safety Answering Points (PSAPs) are staffed by two critical functions: call-takers and dispatchers. Call-takers are our true First Responders in every sense of the word, since they are the first people that respond when we call 9-1-1. Call-takers have the thankless job of calming us down in our moment of panic, and trying to determine the nature of our emergency so they can help dispatch the right field response to our aid. If eye-witness testimony is unreliable, one can only imagine the potential for misinterpretation when a caller who has just experienced an emergency is trying to describe the scene to the call-taker. Instead of a verbal description of the scene, modern technology enables call-takers to get live video streamed from the caller’s phone, taking misinterpretation errors out of the emergency response equation. All a call-taker needs to make this happen is a cloud-native call-handling system like Carbyne that supports live video without needing to download an app.