IT 5.0 A+ Cert Practice Exam 2 – IT Essentials (Version v4.1 and v5.0)
Refer to the exhibit. In what situation would a technician use this tab?
When the device will not be using the Internet.
When a device is behind a firewall and software is being used that needs access to a remote network.
When the computer will be using a VPN connection and accessing the Internet while connected through the VPN.
System Image Recovery
3
After complaints from users, a technician identifies that the college web server is running very slowly. A check of the server reveals that there are an unusually large number of TCP requests coming from multiple locations on the Internet. What is the source of the problem?
The server is infected with a virus.
There is insufficient bandwidth to connect to the server.
There is a replay attack in progress.
network cable
5
A user has determined that the computer hard drive is failing. Before the failure, the user implemented a backup scheme running a normal backup every end of the month and then incremental backups every other day. What is the correct sequence that the user has to follow in order to restore the backup?
Restore the last incremental backups in inverse order, and then restore the last normal backup.
Change the monitor video connector from DVI to HDMI.
Power cycle the monitor.
Set the screen resolution to VGA.
8
Which statement that is related to running 64-bit software is correct?
64-bit software requires a 64-bit processor but can run on a 32-bit operating system.
64-bit software can run on a 32-bit processor but requires a 64-bit operating system.
guest
power user
10
A technician is troubleshooting a network connectivity problem. Pings to the local wireless router are successful but pings to a server on the Internet are unsuccessful. Which CLI command could assist the technician to find the location of the networking problem?
msconfig
ipconfig
ipconfig/renew
Each implementation of Android requires a royalty to be paid to Google.
All available Android applications have been tested and approved by Google to run on the open source operating system.
Android applications can only be downloaded from Google Play.
14
A technician is troubleshooting a Windows 7 laptop that takes significantly longer than expected when performing a file search. What is the possible cause?
The file permissions are not set.
The disk type is dynamic.
The disk type is basic.
The file system is corrupt.
WiMax
This is a basic disk that has just been converted to a dynamic disk.
This is a disk that does not contain a valid signature.
17
What action should a technician take before upgrading computers from Vista to Windows 7?
Uninstall all programs.
Run Vista Upgrade Analyzer.
spyware
adware
20
A technician has successfully removed malware from a PC and finds that when the system is rebooted error messages are displayed about missing and corrupt system files. What utility can the technician use to replace or fix any corrupted system files?
22
A technician is troubleshooting a server and wants to see all open shared files on it. What command could the technician use to do this?
net accounts
Reinstall the OS.
Upgrade the BIOS.
Change the power settings in the BIOS.
24
Which two issues are likely to cause BSOD errors? (Choose two.)
25
A technician wants to use Remote Desktop to configure another PC. Which firewall port on the remote PC should be open in order for Remote Desktop to work?
23
20 and 21
80
115
389
Overwrite the drives
Partition the hard drives.
Perform a full format.
27
What kind of tool or substance is better to use to remove spilled toner on a laser printer?
compressed air
mild detergent solution
regular vacuum cleaner
User accounts on all three PCs have to be added to the homegroup.
Users on the PC that is running Windows Starter cannot join the homegroup.
29
A user wants to extend a primary partition formatted with the NTFS file system with the unallocated space on the hard disk. What must the user do after the primary partition is extended to make it usable?
Format the disk with the FAT64 file system.
All of the virtual machines running on the host are infected with a virus.
The host machine operating system has a bug.
31
What type of file system allows the use of files larger than 5 GB and is mostly used on internal hard drives?
exFAT
FAT64
CDFS
FAT32
The wireless router is faulty.
The wireless router is using the wrong SSID.
33
Which two possible errors may be displayed when a laser printer does not have enough memory to handle the type of printing jobs that the users are trying to print? (Choose two.)
incorrect type of memory
buffer overflow
34
What is true about restore points?
36
A user reports that a computer is unable to print on an inkjet printer. The technician has determined that there is no paper in the paper bin. What is the next step in the troubleshooting process?
Determine the exact cause.
usernamepassword/WORK1/installs
usernameWORK2installs
usernameWork2installs
// WORK2/installs
38
What are two functions of hypervisors? (Choose two.)
to partition the hard drive to run virtual machines
to protect the host from malware infection from the virtual machines
to share the antivirus software across the virtual machines
39
What is a possible situation when it might be necessary to boot Windows 7 from a USB device, a CD, or a DVD?
a username and password
a MAC address
41
Which security threat hides the resources that it uses from antivirus programs?
43
Which feature of a mobile device uses sensors to detect the orientation of the screen and changes the display to landscape or portrait as required?
synchronization
GPS
screen calibration
45
A user has a computer that is infected with spyware. What should be performed before removing the spyware?
47
Which expansion card can assist in troubleshooting a computer problem when no video is available?
BIOS card
USB expansion card
Disable SSID broadcast.
Disable DNS.
50
A user has shared a directory on the network. The files in the directory can be modified, created, and deleted when accessed from the local computer, but when accessed from another computer, the files can only be viewed. What can the user do to gain all the permissions when the files are accessed over the network?
Update to the NTFS file system.
Adjust firewall settings.
Run a full antivirus scan.
Open port 80 on the target machine.
Allow ICMP messages on the target machine.
52
Which statement is correct about installing a 32-bit operating system on a x64 architecture?
54
What type of partition has the ability to create volumes spanning across more than one disk?
nbtstat
tasklist
ipconfig
56
A user reports that a PC is losing files, not opening some files, and is performing slowly. The technician suspects problems with the hard drive. What should be done to protect the data that is on the PC and to determine the source of the problem, without risking total drive failure?
Run CHKDSK, then back up all important files.
Run CHKDSK, then run FDISK.
Run FDISK, then replace the hard drive.
Back up all important files, then replace the hard drive.
Disk Cleanup
58
Which two mobile device components are field replaceable? (Choose two.)
internal SSD
touch screen
accelerometer sensors
59
Which two common connection types are used to synchronize mobile devices with a PC or laptop? (Choose two.)
60
A business organization is configuring security on the mobile devices that are used in the organization. The security policy states that business data on mobile devices should only ever be accessed by employees. Which mobile device security feature can be used to best ensure that business data is rendered completely inaccessible if the device is lost or stolen?
sandbox
high capacity
flash memory storage is field-serviceable
63
A computer technician has successfully returned a laptop to full operation and verified system functionality. Actions the technician performed included modifying the registry and applying patches to the operating systems. What is the next step in the troubleshooting process that the technician should do?
Consult manufacturer manuals and repair logs.
Reboot the computer.
Re-attach and test all peripherals.
65
How can a user prevent specific applications from accessing a Windows computer over a network?
Enable MAC address filtering.
Disable automatic IP address assignment.
Run the bootrec/fixmbr command from the System Recovery console.
Restore the BOOTMGR file from the Windows installation media.
The index service is not running.
A startup file has become corrupted
68
A technician has replaced the power supply unit of a PC, but notices that when the PC boots up the RAID array cannot be found. The technician verifies that the wattage of the replaced power supply unit matches the original one and that the RAID controller is receiving adequate power. What is the problem?
The RAID controller requires a higher voltage setting.
The CMOS settings have not been saved.
Replace the PCI Express Micro card with a Mini-PCIe card.
Replace the PCI Express Micro card with a Mini-PCI card.
70
Which type of user account is created automatically during a Windows XP installation?
war driving
Trojan
phishing
72
After consulting the manufacturer manuals, a technician applies a series of recommended solutions that resolve a problem with a workstation computer. What is the next step in the troubleshooting process that the technician should perform?
Determine the next steps to resolve the problem.
Test the theory of probable cause.
Document the findings, actions, and outcomes.
principle of necessary privilege
principle of most privilege
principle of privileges
74
A user replaced a PC CPU with a faster one, but now the PC displays a BSOD on bootup. What is the problem?
The CMOS settings have not been saved on bootup.
The CPU multiplier has not been set.
The front side bus is set too low.
76
A company has replaced five desktop computers in the accounting and finance department with new computers. The plan is to donate the recovered computers in a fully functional state to a not-for-profit community organization. How can the company ensure that sensitive financial data cannot be accessed once the computers are donated?
Perform a high-level format on the hard drives.
Drill holes through the hard drive platters.
ping -t
ping -s
ping -n
78
Which two precautions can help prevent social engineering? (Choose two.)
Always require a user name and password to be configured.
Keep your password securely under your keyboard.
79
A company has a guest wireless network available for visitors while on the company premises. A technician has noted that unauthorized users are connecting to this wireless network from outside the premises. Which action can be taken to reduce unauthorized connections to the guest wireless network while enabling visitors to still connect quickly and easily without assistance while on the company premises?
Disable SSID broadcast.
Configure WPA encryption.
smart card
password
key fob
81
Which statement is correct about applying firmware updates?
Firmware updates should not be included as part of the preventive maintenance program.
It is possible to use the Roll Back feature to reverse the change.
Run Windows Startup Repair.
Use the msconfig command to adjust the startup settings for the program.
