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Curriculum Vitae

CERTIFICATE OF COMPLETION

DAILY TIME RECORD

WAIVER FOR OFFICE PRACTICUM

Suggestion for Institutional Advancement

For this area, the institution should make the training worthwhile. Interns choose companies, industries and other institutions because they believe that they will grow inside the institution they have chosen. The trust given by interns to the institutions should be given back to them by making their training a good training. It means that institutions should teach their respective interns relevant ideas and philosophies that will be useful in the industry and they should guide the interns hands-on.

Moreover, institutions should also check the journal the interns are doing for them to check of the journal is related to the tasks and experiences the interns had. They should always check the journal entries after training every day.

Suggestion for Program Development

The On-The-Job-Training is intended for students to have an experience in the working area. But, the experience will be nothing if the intern is having other concerns along the way. With this idea, the intern is suggesting to expand a staff member's job content to include a wider variety of tasks, greater responsibility and/or authority. Ensure that different types of tasks and levels of responsibility are needed, not just more work in the same task. Monitor and review the staff member's progress and to make the training be at the first or last semester of the final year because in these times, the interns are not thinking of other things, but they will be only focused on the training. Unlike what is happening, interns thinks of other this like the enrolment period and other concerns. Furthermore, ample time for the reports that need to be done by the interns will be given to them.

Suggestions for Self-Improvement

To improve herself, she must be reminded of the things that needed to be addressed. First is her perseverance to the working area. It can be admitted that the intern sometimes feels lazy and it results to tardiness. If she wants to be an effective employee soon, she must be reminded that she must persevere in her work.

Next is her thoughts as an employee. Her thoughts as an employee greatly affected her training experience. The stress she faced inside the company is always compared to the stress she is having inside the school. As an employee, she needs to be flexible to her environment. Being adaptive will help her cope up with the pressure inside the company. Her thoughts must be improved as well as the flexibility and adaptiveness.

Additionally, for the betterment of the training experience, she must persistently remind herself that she was there as an employee, not as a trainee.

During the Internship

1. New and improved skills and how to apply them. The intern’s most important things she can gain from an internship is newfound knowledge. This can include knowing how to fulfill tasks that are relevant to her desired career path and sharpening the skills that she already possess.

2. Professional communications. Working in a professional setting for the first time can be difficult to get used to. But it is the best way to learn how to navigate the working world through real-life, hands-on experience. One of the most valuable skills she will gain from an internship is the ability to speak with people in a professional setting. Discussions with bosses or co workers are different from discussions with lecturers or fellow students, After her internship, she should have a better idea of the appropriate way to behave as a professional. This will help you a lot when you start interviewing for jobs because she will be more confident and will sound more mature and experienced in a business setting.

Before the Internship

1. The intern familiarize herself with the company to understand the company's mission and vision office a body of persons in authority are crucial aspects of any job, and they will make her life so much easier.

2. The intern practice her commute to arrive on time to avoid arriving late, in general, is bad. Arriving late on the first day is awful and sets a sloppy tone for the rest of your internship.

Challenges Encountered by the Trainee

The intern encountered different challenges and difficulties during her training. Nonetheless, she does not let these obstacles hinder her way towards completing her internship

Challenges met by the Intern

She feel overwhelmed and unable to perform to the best of her Ability. It is not unusual for interns to feel overwhelmed, and many are certainly given a heavy load with minimal training. Persevere in the early stages, and give herself some time to come up to speed. If she feel pressured by your supervisor, explain that she want to take the time necessary to do a good job and minimize mistakes. However, if the discomfort is persistent, and she do not feel that things are getting any easier, she might want to reconsider if the internship is worth continuing. She receive little to no feedback, regular evaluations are vital for all employees, but particularly for interns and entry-level candidates. Employees need to know if they are doing a good job or if something needs to change. Many employers overlook the need for feedback, which places the onus on you to seek it out.

Reflective Journal

DECEMBER 20, 2018 (First Day)

This day is so exciting because I learned a lot of new things that I didn’t know because as an intern my position is a student or trainee who works in an organizations in short in the real world that you’ve experience everything that you did not experience in your comfort zone. I experienced serve other people their needs and concern, learned how to released PSA (other forms: Marriage contract, Cenomar & Death Certification), and I learned how they serve/assists the clients in agood way even if the client are so triggered because of the misunderstanding. And ofcourse I meet new persons our Boss Maa’m Beth and manager Maa’m Precy, co-OJT’s Ate Melizen and Ate Quicel, the other applicants Maa’m Razel, Maa’m Shan, Maa’m Owen, Maa’m Marianne, and Maa’m Leslie they are so nice, friendly and approachable to us.

DECEMBER 22, 2018 (Second Day)

Today day is a new day, new things, and new people. So in this day I meet a new persons Sir. Rick the Southern Sky Travel & Tours IT, Maa’m Shan accountant and the another on-the-job-training student Pauline and Kristine. I must also do releasing PSA’s and assists the clients so while waiting to our new clients, Maa’m Razel treated us nachos they are so jolly persons to everyone.

DECEMBER 23, 2018 (Third Day)

Everyday is a new day. Smile and stay positive and give your best. Miracles happens everyday. this day new things that I learned because Maa’m Precy orient us how to interact/communicate to other people and how customer service satisfied and she explain it further what marketing is and the importance when it comes to business.

DECEMBER 24, 2018 (Fourth Day)

A new day, a new blessing, a new hope. this day another things that I experienced is the tenant to tenant that gives flyers of each stall of the mall. and I learned to my boost my self confidence to communicate with other persons and I must also do stapled and cut a PSA forms.

DECEMBER 27, 2018 (Fifth Day)

Make today ridiculously amazing. this day I experienced is the same as the past few days, I also do tenant to tenant and I encountered and observed the different clients attitude how they communicate with us. Stapling the PSA forms and cut out papers.

DECEMBER 28, 2018 (Sixth Day)

With the new day comes new strength and new thoughts. This day a lot of new things and new person I experienced and meet. They have receive earlier the new PSA, I helped Kristine to put the new PSA in alphabetic arrangements and they have a new applicant Maa’m Anelee she is assigned to book a flight and today’s Maa’m Razel birthday celebration, she have a blow out to us. I also do leafleting, xeroxing, cutting and stapling the PSA forms and for the flyers.

DECEMBER 29, 2018 (Seventh Day)

New day, new beginning. On this day Maa’m Shan teach me to put the PO(Purchasing Order), BI(Billing Invoice), and SOA(Statement of Account) and I also gave flyers outside the office and I released a PSA of clients and today’s Maa’m Razel Bithday, she treat us a food.

DECEMBER 30, 2018 (Eighth Day)

Be grateful for every new day. On this day Maa’m Precy taught us how to book or look a flight in abacus and how to use it which is now called sabre red. She teach us step by step the process of making book a flight and now I know better about it. I also commanded an ID of Maa’m Anelee at SM admin and I do printing and folding a brochure or itinerary packages and stapled the PSA forms.

JANUARY 05,2019 (Ninth Day)

A journey of a thousand miles must begin with a single step. This day I must also do fixing a leaflets, stapling a marriage contract forms and leafleting outside the office.

JANUARY 09, 2019 (Tenth Day)

New year, new day, new hour, new me at any moment you have the power to decide who you want to be. On this day I must also do as the same as past few days, I fixing PSA and marriage contracts that released, we practice to book a flight and how to see the available seats and Maa’m Precy taught us to put a online passporting, I must put BI, PO, and SOA in Excel.

Strengths of the Training Area and Weaknesses of the Training Area

Strengths of the Training Area

1. The mission and vision of the company is to provide world class services to our customers at best cost and to be the leading ticketing outlet in Southern Tagalog and in Metro Manila. The employees show adherence to the mission and vision of the company.

2. The intern also saw the good implementation of the rules and regulation by the employees and the employers.

3. More so, the intern noticed that the company encourages their employees to discover and grow by themselves by making her do the task an employee to discover and grow by themselves by making her do the tasks an employee normally does.

4. Since the intern is in the industry, she observed many viewpoints along the way.

5. Lastly, the bond between the employees and the employers are very strong. The foundation of the relationship of the two entities are very important.

Weaknesses of the Training Area

1. Since the company office was small, the intern’s condition inside the training area was being affected.

2. Though mentioned in the strengths of the training area that the intern does tasks intended for the employees, it can be also included in the weaknesses of the training area. The intern does tasks to the point that she is also doing the tasks that must be done by higher-positioning employees. Moreover, there were some tasks that are confusing because there were only small instructions given to the intern.

3. As mentioned above, instructions for the tasks are sometimes given, sometimes not.

THE TRAINING EXPERIENCE

Tasks Performed

During her stay in the company, the intern performed several chores. All of these activities have moulded the intern to be competitive, prepared and responsible to enter the corporate environment.

These activities were broad, but not limited to the following:

· Answering phone call

· Releasing PSA Forms

· Auditing the PO, BI and SOA

· Assisting the clients

· Scanning, printing and photocopying

Answering phone call from the clients concern

1. Answer the any clients questions.

2. Ask the clients for any follow-up message or questions.

3. Take note the concern of the clients and report to your supervisor.

Releasing PSA Forms

1. Received the claim stub that can they get it their PSA or other forms.

2. Find the name of the clients on the claim stub.

3. Sign the clients that the office provided blue clear book of the opposite of their name for proof of releasing.

Auditing the PO, BI and SOA

1. Separate the PO, BI and SOA

2. Check the control number of each receipt from the PO, BI and SOA.

3. Put the needed things to put in Excel.

4. To avoid unnecessarily missed each needed things to put, save it every put on Excel.

Assisting the Clients

1. Assist the clients concerns/needs.

2. Ask them their other concerns/needs.

3. Be attention to the detail that may clients have said.

4. Be knowledgeable in every detail that asked them.

Observations and Insights

In the course of her stay in the company, the intern saw a range of strong points and narrow corners that enveloped the atmosphere of SSTT In general, she concluded that SSTT was a great training ground to start with.

Standard Operating Procedures (SOP’s)

A. Company Culture

SSTT culture indicates company’s commitment to maximizing the strengths of their services. The agency’s culture defines the willingness and values which worker’s perform. In SSTT, employees are encouraged to maintain warm yet professional connection to their client.

Performance with Purpose. SSTT employees perform with the purpose of achieving excellence for the company, customers, communities, and the planet. This feature of the organizational culture indicates SSTT’s commitment to fulfill its corporate social responsibilities. In essence, employees are encouraged to address the concerns of SSTT’s stakeholders. The most significant impact of this characteristic of the organizational culture is that it motivates workers to do better. For example, SSTT employees are motivated to excel in what they do, and to ensure that their efforts contribute to the improvement of the business and its stakeholders.

Real World Leadership. SSTT organizational culture emphasizes leadership based on what employees, investors, customers and communities really need. The company uses employee knowledge to develop its leadership. More specifically SSTT promotes employees to leadership positions. This internal leadership development indicates that SSTT’s organizational culture facilities the use of employees’ work-based experiential knowledge to fuel business leadership and growth. As a result, the process of organizational learning is maintained through SSTT’s organizational culture.

Collaboration. Teamwork is an integral part of SSTT’s organizational culture. The company believes that collaboration enables the business to achieve excellent performance. While SSTT recognizes the strengths of individual employees, its corporate culture sustains the use of these strengths through collaboration efforts. For example, teams are used throughout the organization. Through this feature of the organizational culture, SSTT supports synergy in its human resources, instead of just relying on separate individual efforts.

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