|W10: Social Media Governance| How Social Media Platforms Take Action Against Cyber Bullying
Overall, web developers have designed a lot of rules and regulations regarding age restrictions and cyberbullying. But that cannot be solved completely because there are many users who have circumvented the law, or there are cases where AI can only work with machines, not having enough emotions like humans to understand which object is in need of help.
Research from EU Kids Online and the London School of Economics on BBC indicated that half of 11 to 12-year-olds are on Facebook. Facebook relies on users to report posts to its "around the clock" global support teams to monitor its own site's content. However, there is no open data on how many reports are resolved successfully and how many abusive persons and pages are removed despite Facebook's assertions that it has increased its reporting openness with a user dashboard. Users are encouraged to block or unfriend anyone abusive on the network, which has a family safety center aimed at teens and parents.
Dick Costolo, the former CEO of Twitter, wrote in a leaked email that the company "sucks at dealing with abuse and trolls."
The corporation has improved the reporting process for harassment and other content issues, including impersonation and the disclosure of private and personal information, since the incident.
To make matters worse, the site claims to use a combination of automatic and human responses in conducting investigations and enacting relevant measures. Twitter has stated that it will take action against abusers based on the gravity of the offense, ranging from forcing individual tweets to be deleted to suspending accounts. Yet, like Facebook, there is no publicly available data demonstrating the efficacy of its policies and reporting.
In 2015, Twitter opened a safety center where users could learn about being safe online, with parts geared at teens and parents. It has also recently partnered with the mental health organization Cycle Against Suicide to raise awareness about internet safety.
References
BBC, 2022. https://www.bbc.com/news/technology-13129150.
Hern, A., 2015. Twitter CEO: We suck at dealing with trolls and abuse. The Guardian, [online] Available at: <https://www.theguardian.com/technology/2015/feb/05/twitter-ceo-we-suck-dealing-with-trolls-abuse> [Accessed 9 April 2022].















