Such a Fiasco

Just a collection of thoughts, ideas, and fun.

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Coming (back) Soon!

The time has come to re-invent SuchAFias.co. We’ve temporarily removed all content, and look forward to bringing new content soon!

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Letter to USPS CEO/Postmaster General Megan Brennan

Ms. Brennan, It saddens me to write you today, because no consumer should ever have to write to an organization it does business with to express the poor experience they’ve had with a companies services, or the horrible experiences I’ve had in the customer service aspect of dealing with your organization. The United States Postal Service is one with a long history – I don’t need to tell you that.…

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Memorial Day 2016

For most, today means a day off of work, a bank holiday, some BBQ or other good food, and the company of friends and family. For some, though, today is about a lot more. It’s about loss, life, and the war machine.

I spent the last few days in Washington, DC, amongst those that were visiting just to visit, those that were there to beat the Memorial Day crowds, and those that were there to…

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A Letter to CentriLogic CEO Robert Offley

A Letter to CentriLogic CEO Robert Offley

Mr. Offley,

It saddens me that I need to be writing this message to you today, however I’m at my whits end and there seems to be nothing but lost hope with the support management at your Lenoir, NC facility, Dacentec. I do appreciate you taking the time to read through this message, and providing some feedback.

While I understand that we’re a very small fish in a very large pond, I’m a firm…

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Veteran's Day

Veteran’s Day

Today is marked as a special occasion where we get to give our thanks to those who have put on a uniform and served our country in its armed forces. I have been blessed to have a great number of people in my life who have ante’d up and stepped into the life of a soldier over the years – from teachers to family, friends and coworkers. To each and every one of you – thank you.

However, today,…

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Customer (Service) First

For anyone who works in a mid- to large-sized business, you’ve likely heard this new, great and wonderful idea of putting the customer first. It’s great in theory. It really is. But, how many companies actually do this, and those that do, how many actually do it right? The answer is an astonishing (albeit not surprising) very few. Putting the customer first means a lot of different things to a…

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Successful Failure

Some time ago, I left my previous job as the Sr. Manager of Customer Service at Tapjoy. While I am legally prohibited from discussing the particulars of my departure, being asked a few times lately if I considered my demise at Tapjoy a failure, made me get to thinking. In short – yes and no. It was my most successful failure to date.

Most of us are taught from a very early age, and it continues…

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Happy Independence Day, America

Happy Independence Day, America. Don't Screw It Up.

Many of you will be out at a BBQ, drinking alcohol, and enjoying time with friends, family and loved ones. I wish you all a very safe and happy holiday weekend, but, lets please not forget some very important things: – Please don’t drink and drive – Please be responsible with alcohol consumption – Enjoy the opportunity to be with those you love – Please don’t set your neighborhoods on fire with…

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Welcome Marriage Equality

Today, June 26, 2015, marks a day of importance for many in the United States. The Supreme Court of the United States (SCOTUS) has issued its opinion on same-sex marriage. I applaud efforts in order for everyone that is a citizen of the United States to be able to marry whomever they choose to love – regardless of gender. But, I think there’s two much larger discussions that need to start…

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Request Tracker 4 on Ubuntu 14.04 LTS

Request Tracker from Best Practical has been around for a while, and to a lot of people and organizations, a very robust and purpose-built ticketing system with a lot of flexibility. But, it’s not always the easiest thing to install. Sure, there are packages in common distros, but we don’t always want to rely on the distro/package maintainer to keep it current.

So, I’ve set out to give you a…

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