Kevin Roberts
Kevin Roberts- the advertising and branding legend, the Executive Chairman of the world-renowned agency Saatchi & Saatchi, and the pioneer of the groundbreaking concept of, “Lovemarks”- has rewritten the definition of branding. At crush+lab, we live by our inspiration from Roberts’ phenomenal advertising works and his unique approach to brands. As Roberts puts it, “Great ideas can come from anywhere,but most of them turn up on the edge.” Throughout his tenures at Mary Quant, Procter and Gamble, Pepsi, and Lion Nathan Roberts had been inspired and trained to always to do the unexpected, to zig when others zag. For example, during a keynote speech he gave as the President and CEO of Pepsi in Canada, Roberts had a Coca Cola vending machined rolled onto the stage. Immediately after the speech, eh pulled out a machine gun and blasted away the vending machine. Roberts loves, the extreme. Being on the edge is exciting and risky. Moreover, the edge gives you power, power to be free from orthodoxy and conformity. This freedom is what makes one brand stand out among millions.
Roberts took on more risk when he took the CEO position at Saatchi & Saatchi in 1997. The advertising agency was in trouble and had low morale. What really intrigued Roberts, was the chance for him to test his belief in emotional connections.
He saw the develeopments of products to trademarks and trademarks to brands. All of these marketing strategies workded for a while, but tby the late 90s, it as obvious to Roberts that brands had lost their power. With so many businesses being created and advertised to the public, brands could no longer keep their loyal customers. It raised the question: what comes after brands? Through studying special brands that had high loyalty despite changes in the market, he finally realized that to keep customers around, abrand needs to create a loyalty beyond reason.
“Only an emotion like love could power the next evolution of branding.”- Kevin Roberts
With that, his world famous and unprecedented concept of “Lovemarks” was born. “The Lovemarks of this new century will be the brands and businesses that create genuine emotional connections with the communities and networks they live in.”
Successful Lovemarks have 3 components:
Mystery comest from stories, metaphors and characters. It inspires customers with the bran’s past, present and future and creates a character for the brand.
Sensuality is generated from a human touch. A brand needs to have the five conventional senses, visual, sound, scent, taste, touch. Additionally, it needs a sixth sense, intuition.
Intimacy touches personal aspirations and inspirations. It’s the result of the question, “What kind of relationship do we want to have?” Through empathy, commitment and passion, a brand can then reach emotional intimacy with customers.
These components create brands that customers love and have relationships with. They nurture love that bypasses reason, love tat makes customers loyal.
Crush+lab is constantly fascinated and motivated by Kevin Roberts, especially in his concept of Lovemarks. We generate ideas on the edge. We tell stories, create sensuality and develop intimacy with our audiences and partners. We are here to build long-lasting relationships, to continuously challenge, fight, inspire, and change for the better.















