Toll Free Numbers, Missed Call Services, IVRs

Dialstreet brings you a unique, powerful, cloud-based business telephony system with unmatched performance.Now Manage all your calls easily, generate business leads like never before and establish bonds with your customers that'll last for a life time.

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Initiated by Bharat Bharati, a non-governmental organisation, pilgrims can now avail of the information on various facilities in the city through a helpline number created under cloud telephony by Knowlarity Communications.

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Benefits of Cloud Telephony for Your Business

Cloud Telephony is like cloud computing from anywhere, any time and any place you can make call with mobile, landline and Toll Free numbers or receive calls and send SMS without any hard ware set up. Cloud services are offering numerous benefits for small medium and large enterprises to grow in their industry. Here are some of the benefits using advanced cloud telephony.

Cost: Cloud telephony doesn’t require hundreds of meters wire & PBX to set up phone system. Only you need one router and you will pay only for no. of users on the system.

Easy Implementation: 

Cloud telephony setup is quick and easy. You can setup your business number in single day without installing any hard ware or not visiting your premises to set up business phone system.

Flexible: 

You’ve purchased costly hardware devices to setup your business phone and now running good. If you want to change anything like ringing sounds or something else, you needs to call experts & should wait until they visit your office to done your work. But in cloud telephony not like that you can change everything how you want in few clicks.

Security:

All your data from call record to recordings are stored in highly secured cloud servers, when you want you can download at your comfortable formats.

Down Time:

f your phone system makes any trouble you should wait until technician visit to your place. But if you use cloud telephony they can solve your issues from their place within minutes.

Multiple locations with single phone system: 

Most of the companies have their physical offices all over the world; in that case they should hire different telephone systems in different countries based on the popularity. But with single cloud telephony you can use in multiple location by extending cloud system to areas, where your offices are located.

Build Your Brand Reputation:

You can build your brand reputation by providing quality support over phone without down time for your customers.

Cloud Telephony System helps you to increase sales and increase satisfaction level of your customer by providing good support over phone.

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As the telecom industry keeps booming in the market, both old and new players enjoy the growth of their potential businesses.

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Dialstreet on tumblr turn 1yr today!

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5 Bangalore girls win technovation contest in US : South

Five teenage girl students from Bengaluru won the Technovation challenge at a global pitch event at San Francisco city in the US.

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Busting Toll-Free Myths!

Today I am here to bust some myths and throw light to facts on the topic of today: toll-free numbers! Myth 1: It is unaffordable. Subscription rates for toll-free numbers are comparatively lower than regular telephone devices. A phone line is sufficient for the purpose.

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Should My Business Get a Toll Free Number?

If you’re getting a lot of orders over the phone or on a web site then a toll free number is probably necessary.

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Top Reasons to Use Virtual Phone Number for Businesses

Virtual Telephone Number is a phone number programmed to foreword incoming calls to selected set of phone numbers which is selected by client. Virtual telephone number is also called as direct inward dialing.Some of the top reasons to use virtual numbers for businesses are:

 To reach potential clients all over the world, where your  business physically not located.

Local Presence – businesses/people feel comfortable to speak with local numbers. Eventhough your business physically not located you can call with local area codeby using virtual telephone numbers.

If any employee moved to other branch of same company, no need to take new number you can transfer same number incoming calls to him.

 Virtual phone system increase fast of internet fax service.

 Easy to use – you can easily manage as many numbers you require within a short span of time.

 Cost effective – No need to spend large amount to host phone system. By spending very less amount you can manage all calls.

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Toll free no. for board exam students

With board exams round the corner, Chhattisgarh Board of Secondary Education started a toll free helpline number from Friday as a part of its initiative to reduce stress among students.

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Statics about Toll Free Numbers

Toll free numbers are phone numbers with special area codes, customers reach businesses with free call charge. All types of businesses are using toll free numbers to get new business leads from all over the world. Some of the statics of toll free numbers are :

98% of American Adults aged 18-65 use Toll-Free Numbers

68% of American Teens use Toll-Free Numbers

52% of Americans estimate that they make 50 or more toll free calls per year.

More than 8000 Toll Free Numbers are registered everyday

Toll free calling generates an estimated $200 billion in annual sales of goods and services in 2000.

Some figures about US Toll Free Numbers : Total Toll Free Numbers Assigned for toll free service in the united state between ( 2000 – 2009).

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Used Cases and Advantages of Missed Call

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Tips on Choosing the Best Toll Free Number for Your Business

Choosing the best toll free number for your business is very important. Here are some tips which may help you to choose vanity number.

Easy to Remember:

The number which you are going to select is easy to remember. If it is tough you won’t get expected no. of calls, Example 1800 numbers.

Select repeated numbers vanity number: Try to select the number which is having repeated numbers, it’s easy to remember.

Look more professional:  Toll free number is great marketing tool for your business, so it should look professional and easy to remember.

Portability: You should check toll free number which you selected is portable or not. That means when you want to switch incoming call you can transfer to any number.

Don’t limit to 800 numbers only: Don’t search for only 800 numbers or only numbers with seven digits. Research and get best toll free number which will improve your business.

Toll Free Number is best marketing tool, so be sure to select vanity number for your company!

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Missed Call Services

Dial street presentation from dialstreet

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Top Reasons To Use Interactive Voice Response (IVR)

The full form of IVR is Interactive Voice Response, is a technology that allows a system to interact with human through the use of voice and Dual Tone Multi Frequency (DTMF) tones input via keypad.

Companies use IVR system to give reply efficiently for customer inquiries and save money on employee salaries, some of the main reasons to use IVR systems are :

Easy to Setup:

IVR’s are easy to set up, only internet connection and browser is required to set up connection.IVR will take time to setup you can use pre-recorded messages to expedite the set up process.

A matchmaker:

Skills-based routing can be designed to match customers with specific agents who are most qualified to meet their needs. You can set the parameters of this matching; it could be by department, language or skill of the agent as well as the caller’s location, choices they selected in the IVR, etc.

Information desk:

An IVR can be the best receptionist as it would accept all callers from any part of India and present the data required by the caller without fail at any time of the day at any month of the year! You can imagine the potential as many banks, educational institutions, government departments, healthcare industries and even political parties are using IVRs.

Your own Brand ambassador:

A good telephony service gives off the impression of being efficient and well managed. With an IVR your customers will be impressed with your company’s professionalism.

Examination evaluator:

For managers being in the loop is very important and an IVR provide real-time data such as total number of calls, average call time, average wait time, etc. We also have a dashboard that allows managers to know each agent’s status as well as which agents are on a call, who they are speaking with, and how long they have speaking which in turn helps them evaluate good  agents, the faults in their service and so on.

Your telephone:

You can use toll free forwarding facility for your incoming calls. You can also setup conference calls using your number. Use missed call service for a variety of purposes; generate leads, capture feedback, conduct polls and do a lot more with the simplicity of the IVR.

Improve your professionalism:  You can use IVR system to improve company professionalism. The IVRs will greet all your customers professionally.

Built-in Translator:

Few things are more frustrating than trying to communicate in a language you’re not that familiar with. Our IVR call routing can help ensure that customers can reach an agent in their native tongue!   They could a press number indicating their preferred language or can utilize our special geo-routing feature which identifies the state the caller is from and proceeds in the native language.

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Cheaper, Alternative To a Toll Free Service – Missed Calls

Missed calls are best option for customers to get in touch with business for free. Toll free numbers in India are still quite the rage because of their novelty appeal and zero-costs for customers, but the costs involved in running a toll free service might be a little too steep for lean businesses.                                

Missed calls provide most of the services, which toll free service supplies. Missed Calls are the best way for your customers to reach your business. All you need to do is build a call flow in your IVR Studio using the MissCall widget and circulate your number among your customers and prospects. Whenever someone dials your number, the call gets disconnected after the first ring. At this point, you can use the call flow you built to either send an acknowledgement SMS, assign a ticket or reference number or call your customer back immediately. This way, your customers are never charged for contacting you.

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Six Important Facts About Toll Free Numbers

1) It is an Affordable:

Subscription rates for toll free numbers are comparatively lower than regular telephone devices. A phone line is sufficient for the purpose.

2) Effective Toll Free Numbers, Boost your sales:

 Though there are a number of companies that have already snatched up a myriad of toll free numbers, there are still a variety of business toll-free numbers available for purchase. However, waiting to get your own toll-free number could lead to missing out on one that is perfect for your business.

3) Toll Free Numbers Can Also Use for Personal purpose:

Believe it or not, toll-free numbers are increasingly being used for personal use. For example, parents can give their toll-free number to their child, enabling that child to call his/her parents anytime at no charge to the child. Also, this is not the domain of the communications industry as retails, hotels and restaurants also use toll-free.

4) A Toll-Free Number Will Not Have The Functionality Associated With Regular Numbers:

Toll-free number for your business at very affordable price, packaged with an IVR system, helps you project your company as bigger and professional. Toll-Free number helps your business by bringing more leads as its free and easy for your customer.

5) Toll-Free is An Unnecessary Expense And it Will End Up Breaking The Bank:

It is true that businesses pay for receiving their customer calls. But the idea is to provide an ease to the customer to attract them and you benefit in the end as the amount you pay for incoming calls is much less than the business your customers bring! A toll-free number for a business can generate a response rate of 30% or better.

6) Long and Lengthy Wires Are Not Required And No Need To Install Special Hardware:

Toll-free number service does not require any special equipment. In fact, small businesses don’t need any equipment at all. Toll-free numbers can be instantly routed to any existing phone number whether it is Skype, a land-line at home or mobile.