What Emil Hayes - Shares

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Customer Relationship Management’s KPIs or Key Performance Indicators are meant for evaluating the success of specific activities that an organization is engaged in, for the growth of its businesses.

To begin with, over here in this article we are going to primarily deal with CRM KPIs that measures Marketing and Sales activities in SMBs (Small and Medium Businesses), which can be found mainly in these three areas of operation:

Leads

Sales Opportunities

Account Activities

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We all CRM users have often faced several cumbersome situations when we have to distract our mind from the CRM platform just to make a phone call from a different telecommunication system, wishing all the while if these two applications can be merged.

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When most of us start implementing inbound marketing, the primary concern that worries most of us is finding enough leads in the sales funnel. But then once that is over, and we have a lot of leads, what concerns us more is trying to figure out who are really interested in our products and services and who have just started to look around. This is exactly where the Lead Scoring process comes into action.

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Presently, customer experience has become one of the hot topics, both in B2B and B2C industry. And with this a vast array of outside resources have also suddenly became available to help organizations to understand and improve their CX (Customer Experience).

Here are some simple questions that you can ask yourself to gauge whether the work in your organization is on target to meet up with the needed customer experience for your organizational growth >>> http://www.convergehub.com/blog/customer-experience-management

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We all know how hard it is to find customers. Converting leads and prospects often takes more than a few days or even months. So keeping hold on the existing customers is one most important objective that we all dream of, for keeping our businesses running hale and hearty over time.

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If you are an entrepreneur, you must be probably aware that email marketing is one of the most powerful tools at your disposal that can bring potential growth in your businesses.

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How to use color in your email templates ? >>> http://www.convergehub.com/blog/how-to-create-email-templates-that-convert

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HOW To Integrated Google Calendar with ConvergeHub CRM ? >>> https://vimeo.com/196729578

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If you are an entrepreneur, you must be probably aware that email marketing is one of the most powerful tools at your disposal that can bring potential growth in your businesses.

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New Feature: Remember Search - How its Works in ConvergeHub CRM.

Find out step by step process in the video to manage “Remember Search” in ConvergeHub CRM.

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Email marketing is one of the most useful ways to spread the word about your product and services and build up your brand. Furthermore, if it is done properly, it helps in increasing sales and bringing more businesses.

Here are a few golden tips on how you can increase your sales by fixing some common email marketing loopholes that you might have overlooked:

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67% of marketers say that delivering highly relevant content with a click-bait subject line is a strategic goal their organization wants to achieve through email marketing.” - MarketingSherpa, Email Benchmark Survey, 2013

http://bit.ly/2lyRN9T

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ConvergeHub CRM: New Feature: Remember Search

Remembers Your Last Search Results Even If You Have Left The Search Results List Page And Have Moved To A Different Page or Module In ConvergeHub.

If you have searched for certain values in any module and have clicked on the Remember Search checkbox, and then moved to any other modules and have made individual searches, while also checking on those Remember Search checkboxes- all the individual search results will be retained in all the modules, no matter how many times you have jumped back and forth between them. 

>>> http://www.convergehub.com/blog/convergehub-remember-search-feature

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ConvergeHub CRM: Feature Focus- Knowledge Base

Knowledge Base as a tool for handling customer support tickets inside CRM.

Knowledge Base is a repository of answers to frequently asked customer complaints and inquiries which are stored in the cloud for replying back, with the aid of canned messages. >>> http://www.convergehub.com/blog/convergehub-knowledge-base-feature

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For most business applications, the size of the company making the purchase dictates the technology vendor chosen. A perfect example of this are the advantages of using an SMB focused CRMs vs a Size-Agnostic CRM. However, there is one technology area wherein despite differences in company size, the needs are the same: communications.

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This Valentine’s Day, as you go through the annual ritual of romance with flowers and gifts and cards and chocolates for that special person in your life... or maybe escape from the madness with a quiet evening in front of the TV, stop for a moment and consider the other important relationship in your life - the relationship you have with your Customers. Unlike your Valentine’s Day romantic ritual, Customer relationships cannot be showered with attention and gifts one day of the year, and relegated to the back-burner until the special day comes around again next year. You have to keep the magic going throughout the year and maintain the warmth in your business relationships to make sure that your Customers don’t break-up with you suddenly and run into the waiting arms of your competitor. Here are 4 quick tips on how you can use a Customer Relationship Management (CRM) software to keep the magic in business relationships alive throughout the year: http://www.huffingtonpost.com/shampa-bagchi/on-valentines-day-4-ways-_b_14671704.html