Fieldly’s new Agent is ready for your success
Just like most agents Malin Hansson has a mission. Hers is all about making sure you as a Fieldly customer are getting the most out of your project management tool and that your day includes as little hassle as possible. Our new Customer Success Agent is used to dealing with supplies for the Norwegian cruise ships of Hurtigruten. Now she’s doing all she can to keep Fieldly users happy and afloat.
An agent who’s seen the world
”The world is your oyster” is an old saying that can be applied to our new Customer Success Agent. Malin Hansson, with roots in the southern Swedish city of Malmö, describes herself as ”a dreamy realist” who has always been fond of working.
”I’ve always liked to work. In the restaurant business you can work as much as you like. I’m an energetic person and wanted to work hands-on. There’s also the opportunity to travel”, Malin explains what drew her to working in restaurants.
And travel she did. After a couple of years at the famous Swedish dinnershow company Wallman’s Salonger, Malin was sent by her employer to work in Oslo for what was supposed to be four months. The four months turned into five years. As Wallman’s is closed during the summer, Malin was able to embark on other adventures during the sunnier months.
On a hiatus from working in Oslo, Malin took to the south of England to work a few months at a restaurant in the Devonshire countryside. ”I was in the middle of nowhere and had to take the bus to the library to use the Internet”, Malin explains the severity of the situation.
Next summer she set off for another, smaller, and much more French island, Corsica. There she once again worked at a restaurant but the following summer she returned to work as a tour leader for Langley Travel. The picturesque village of Ile Rousse was Malin’s base camp on the island. On Corsica she guided active tourists on treks, horseback riding and climbing tours. ”Those were the kind of tourists that wanted to really explore things and that required you knew a thing or two about the place you showed them”.
Diving into new adventures
”I’ve always liked to travel on my own”, Malin says. That passion made her once again pack her bags. Somewhat on a whim she decided to go to Egypt on vacation when a planned trip fell through. Malin ended up staying five years in Sharm El-Sheik where she became a diving instructor and met the people she today considers her best friends.
”The Arab Spring was not very evident in Sharm El-Sheik where I was, but the jobs in tourism became fewer and expecting my first child I felt I had more than myself to worry about”, Malin says about her 2011 decision to return to Sweden.
”We must give Fieldly customers a reason to stay”
Before entering the doors of Fieldly Malin worked at Norwegian chemicals distributor Univar. At Univar she dealt with a variety of tasks ranging from purchase orders to complaints. She says she learnt a lot during her years at the company.
”It’s your responsibility to make sure the customer gets their order on time. You help the customer with urgent matters and there is a lot of problem solving going on”, she says about her former role. On her way to her first meeting with Fieldly Malin’s GPS stopped working. On top of that she was in desperate need of a bathroom.
”The bathroom was the first thing I had to ask for”, she says with a tortured smile. Despite this shaky start Malin recalls the meeting as very pleasant. She thinks joining Fieldly at this point in time is very exciting. ”You have to give customers a reason to stay active users”, Malin says about the ongoing process to keep Fieldly users motivated. She explains she will be listening to and helping customers in their everyday use of Fieldly. All in order to make sure you get the features you want and the data that serves you best.
Customer Success - uniting developers and customers
One way of describing Malin’s role at Fieldly is to say that she’s making sure our developers and customers are in sync.
”I will be combining the world of customer service with development. The customer’s needs must align with what the developers are doing. It won’t be like teaching people to dive but I will be in contact with a lot of people”, she says and adds;
”The development potential is what strikes me at Fieldly. Both in my role in the company and for me as an individual”.
We are very happy this experienced traveller has decided to make Fieldly her base. Please don’t hesitate to give her a call or an e-mail if you have any questions regarding your Fieldly system.
On behalf of Team Fieldly, Linnéa Vikbrant Content manager