Five things I learned from Smash Summit
Small tokens of appreciation can cost less than customer acquisition costs. (Talk by Jeff Lawson, CEO, Twilio
Only 20% should spend on Search Engine Marketing. (David Rodnitzky, CEO & Founder, PPC Associates)
Daily worth has found 50-75% of their customers through paid acquisition and only 3% through social media.
2. Cold contacting is underrated:
BirchBox aligned their first brands through cold emails to various CEOs.
Daily Worth's Amanda Steinberg got through to her mentor through a cold call (although not initially successful).
.CO internet cold called Angellist and other companies to be their early influencers.
First contact should not be selling your product. Build trust and relationships and have customers come to you. (Talk by David Skok, General Partner, Matrix Partners
Make content, not commercials. Etsy does a good job of using their videos to promote artists rather than their products. (Talk by Dror Shimshowitz, Head of Product - Creators & Curators, YouTube)
Consumers placing a pricing ribbon on a pin will get higher engagement but a brand doing so cuts user engagement by half. Whole Foods promotes healthy eating but not their products! (Talk by Ari Lewine, Co-Founder, TripleLift)
4. Leverage Youtube, Pinterest, and Twitter:
Youtube videos offer awareness, an accurate representation of your brand (as opposed to journalists), and helps convey authenticity, as in the instance of crowd funding. If you don't want to create your own videos, try partnering with vloggers or curating various videos that surround your brand.
Warby Parker uses twitter for customer service, video replies, contests, promoted tweets and post-purchase sharing. Twitter is invaluable for their conversions and referrals.
Pinterest drives more referral traffic than Twitter: Drives ~3.6% of all referral traffic. (Talk from Ari Lewine, Co-Founder, TripleLift)
5. Strategy is unique to each business:
Different channels work well for different types of businesses. Mommy blogs, PR teams, SMS short codes, paid acquisition, sponsored stories, lead generation, the list is endless. Create a presence on various networks, test, experiment, and let the results shape your strategy. Pay attention to analyses and details as little tweaks can create huge impact.
Although I was half-numb by the end of the summit (so cold in there!), I can't wait to see what next year's summit has in store. Hopefully some of this information is as useful to you as it is to me!