A review of online shopping for essentials during #Covid19SA
We are currently in lockdown mode in SA and are only allowed to shop for essential items during this period. This list is available from a government website and gets revised as needed, however in a nut-shell, we are allowed to shop for food, toiletries, baby essentials (like nappies), pet food and vitamins/supplements (from my current understanding).
As a shopaholic of note (more for gadgets and games), my attention is now focused on shopping online for the above-mentioned items as we are encouraged to practice social distancing and staying at home – so for those of us who are fortunate enough to have online shopping facilities available, this is my current review of the online sites and apps that have been amazing. I’ve also listed a few that I’ve received great feedback on from my industry peers (through experience). I will update this list and my customer and user experiences during the lockdown period but thought it’s useful to share in the interim.
Personally, tried by my peers and I:
Sixy60 app from Checkers – Available on the Google Play Store and the Apple App Store
Currently in a pilot/test phase in limited areas.
As per Memeburn, the following stores are linked to the Sixty60 app in Jhb and CT only:
For Johannesburg it’s just these two Sandton areas:
Fortunately I am able to use this regularly so can give a thorough personal review of my customer experience.
You are able to order your basic essentials from an easy to use interface.
You are able to track the status of your order and most importantly what items will be sent to you. (LOVE this feature)
If items are out of stock you receive a push notification so that you are not left with surprises when your delivery arrives.
If you request substitutions, you can see what your item is substituted with as your order is being packed (another awesome feature)
You can also request to be called before a substitution is made (I’ve not requested this)
Currently you get free delivery until the 17 April 2020 (with no minimum spend) to help ease the burden of lockdown, then a planned delivery fee of R35 will be introduced (as per latest email communication)
Due to the high demand and pilot phase, you may not always be able to use the app , it all depends on the time of day you access the app.
You cannot browse the store and add items to your basket before the shop opens (I guess that makes sense as the stock is dependent on supply chain management)
You get charged 15% higher than your basket value to allow for substitutions (this is called a reservation amount), however you only get billed for the amount of the goods that arrive . So you will get the costs reversed for the higher amount. It does mean you need to monitor your bank account though to ensure reversals take place (a bit like the Uber model) , and reversals can take between 2-7 days (dependent on your bank).
Overall a great experience should you be able to get a slot. I will definitely be using this post #Covid19SA for my basics such as milk, bread, eggs , cereals (and even Nutella for my chocoholic daughter) as it does help with the time factor.
** Still to verify if FNB customers qualify for the same eBucks rewards as you do when shopping in-store at Checkers
Pick ‘n Pay Online - available on your desktop and apps available on the Google Play Store and Apple App Store
This has been around for a while and I have used the website in the past for water purchases during water restriction time and have revisited it during lockdown. I have not been able to log onto the mobile app for a while and must admit I’ve not even tried to log on recently as I prefer to shopping on their website.
Available for almost the entire catalogue of the store which is available for browsing even if slots are unavailable
You can shop on your desktop (my preference) or on the apps (I’ve not tested this yet)
You can earn and use Smart Shopper points (their loyalty program) and vouchers.
You can request substitutions for your items.
You can book an available time-slot for delivery
You can request collect direct for specific stores, where you order from a list of items from a particular store (as listed on their website) and arrange payment and collection with the store(new service as of last week which I’ve not tried out )
During this lockdown, there is limited availability of time slots available
When shopping your items are not reserved in your basket like other stores, so there is a good chance a popular item will be sold by the time you want to checkout (even though you have 3 hrs to shop)
No notifications of what goes out of stock until your order arrives (so it’s difficult to plan to get your milk if that does not arrive)
Orders seldom arrive on time but they do arrive on the day you have ordered (at least for me they have)
R60 delivery fee irrespective of the order total
Clicks - available on the Web only
This has been around for about 2 years now (I think) and I have used it in the past for specific online promotions. I’ve revisited it now during lockdown.
Available for almost the entire catalogue of the store which is available for browsing
You can shop on your desktop
You can earn and use your Clicks ClubCard points and vouchers.
Recently became an eBucks partner
Communication is good when it comes to delayed delivery times
You can request a click and collect (order and pay online and collect at a designated store for R15 or free for orders over R150 that allows for collection store)
During this lockdown, deliveries can take a few days longer (this is communicated by the brand to the customer)
Stock seems to be in smaller supply than supermarkets for toiletries.
No order tracking and cannot order get the counter medication delivered
Delivery costs are free with a minimum spend of R450, otherwise it is R60 for delivery.
Yuppiechef - available on the web only
Essential items from the catalogue available for shipping during lockdown (this is particularly useful for baking ingredients as flour availability seems to fluctuate in stores).
You can earn and use your eBucks as they are an partner
Communication is excellent when it comes to delayed delivery times
You can track your order online at a high level.
Stock availability is still in its teething phase – which is understandable as Yuppiechef is new to focusing purely on food items and everyone seems to have similar supply chain issues.
There is a chance things may take longer to arrive than anticipated so as a consumer you need to monitor your order dashboard.
Delivery costs are free with a minimum spend of R500, otherwise it is R60 for delivery.
Tried by my trusted Peers (not me as ye but plan to should the need arise)
The Bottles App - available on the Google Play Store and Apple App Store.
This is a partner app of Pick ‘n Pay that delivers essential items (it was originally Pick ‘n Pay’s bottle store app and has changed its catalogue to essential items during lockdown).
You are able to order your basic essentials from an easy to use interface.
You are able to track the status of your order and most importantly what items will be sent to you.
If items are out of stock you receive a push notification so that you are not left with surprises when your delivery arrives
Can order easter eggs this week! :)
Limited availability to areas it can deliver to (more limited that pick ‘n pay)
Due to the high demand and pilot phase, you may not always be able to use the app and the app only
You cannot browse the store and add items to your basket before the shop opens (I guess that makes sense as the stock is dependent on supply chain management)
R60 delivery fee for all orders (R45 delivery fee and R15 service fee)
OneCart available on the Web, Google Play Store and Apple App Store.
This is really a proper personal shopper, on-demand grocery app. The unique selling proposition of this particular service is that you can shop at multiples shops at a time (shops currently include Woolworth, Pick ‘n Pay, Clicks, DisChem and Food Lovers Market - more stores coming soon) for different items. Think about going to a mall and being able to go to multiple shops to do your shopping.
Convenient in that you can shop at multiple stores and the items per store are neatly organised in one dashboard view with a individual tab for each store.
You can earn your loyalty points per store, you do however need to provide your loyalty numbers before checkout.
You choose your time-slot.
Order arrives within 2 hrs from your time-slot
You can opt to allow your OneCart personal shopper to make substitutions for you or request them to call you before making substitutions.
Stock availability is dependent on what is available in store at the time the one cart personal shopper arrives.
Limited time-slots available,
This is a premium service so there is a concierge fee per store and a delivery cost , so costs do vary.
Additional available shopping services that have not yet been tried (by either my peers or myself) but have good overall reviews on Facebook and Twitter:
Wellness Warehouse – Available on the Web.
I used the Wellness Warehouse Website for purchasing items during pre-lockdown and it was great so hopefully the same user experience continues. They are now delivering essential items (dry goods).
Delivery costs are free with a minimum spend of R400, otherwise it is R50 for delivery.
Faithful to Nature - Available on the Web
I used the website for purchasing items during pre-lockdown and it was great so hopefully the same user experience continues. They are now delivering essential items and in Cape Town only, fresh fruit and vegetables. They have also partnered with NGO FoodForward SA and for every fruit/vegetable box ordered, they will donate a meal to FoodForward SA. Details are on the website for the qualifying items.
Delivery costs are free with a minimum spend of R400, otherwise it is R50 for delivery.
Woolworths - available on the Web, Google Play Store and Apple App Store
One of the pioneers in the online food shopping space in SA, unfortunately I’ve been unable to use them as they have extremely limited availability (my friends and peers have had the same issue). The first available slot was a month ahead for me. I have also never shopped online at Woolies before so I cannot comment on the customer experience
Takealot - available on the Web, Google Play Store and Apple App Store.
I am a regular Takealot shopper however have not used them during lockdown. They had some teething issues with their online catalogue for essential items and just started recently delivering during lockdown (essential items only)
Delivery fees start from R60 onwards, depending on the option chosen for purchases under R450. A minimum of R450 spend qualifies for free delivery on the standard delivery option.
I personally don’t plan on using the following services anytime in the foreseeable future but thought it is worth giving then a mention so informed choices can be made as these are two somewhat niche offerings one offering bulk buying and the other...not quite sure yet ;)
Makro - available on the Web
I’ve never shopped online at Makro. The have limited stock available online.
Delivery fees are dependent on the product and a minimum fee of R55 applies, however there is a current promotion running for R50 per delivery. You can opt to collect at your order at selected service stations and fast food chains for a cheaper price in secure lockers. See their Website for more details.
NetFlorist - available on the Web
Started delivering fresh fruit and vegetables, however they are pre-packed boxes and it’s not clear what you will be receiving.
Prices for both goods and delivery are extremely , clearly this is targeted at the higher income bracket starting at R299 for a small box and R89.95 for delivery (limited areas for delivery).
Hope this list was helpful to you. It will be updated as I discover new online services or receive feedback from my peers worth sharing.
Disclaimer: Delivery prices, minimum spend for free delivery and online/app features mentioned are as per the brand’s digital offerings as of the 6 April 2020 and should be used as a guideline only. Check brand’s website for current promotional offers and app updates or your email communications if you are subscribed to them.