vent post- you can ignoreee
a list of things that i dealt with yesterday at work. aka why i deserved a mental health day today;
20min pt interaction with a patient who was trying to establish primary care with our clinic for him & his wife, but couldnt because neither of them have an HIV/AIDS diagnosis or are on prep. I kept telling him he could establish one floor up at adult medicine, but he kept insisting the address he was sent to was ours. We are a hospital. with many clinics at our address.
patient bringing paperwork for dr to fill out & insisting any doctor could fill it out for them & we've done it in the past. they hadnt seen their pcp since 2024. And clinical staff said an appointment would have to be had to complete any ppw with a provider. patient did not like that.
20 min lecture from a patient telling me my mask is making me stupid & causing lung cancer :) this same patient spent their entire appointment yelling at their provider + 1.5hrs yelling at one of program coordinators in our lobby because they want better insurance & care. they also knocked over a bunch of our desk signs, and kicked a kid chair across the lobby.
a different patient, angered by the previous patients behavior yelled at them in the lobby. further escalating the situation. Upon their check out informed me they were going to beat this patient's ass if they were still yelling at the PC (they were & i was able to calm the person down & get them to understand that would just make the situation worse. thankfully)
a patient got very upset with me, because they were 30mins late for their 30min appointment and i told them we had to reschedule. patient refused to reschedule, insisted they would not leave until they saw their doctor (who was booked through for the rest of the afternoon & would only see the patient if someone else didnt show up). patient kept yelling at me from across the lobby while i was attending to other patients & tasks. Said they were going to throw me under the bus.
a patient showed up at 4pm for a psych apt that was supposed to occur at 11am. was terribly distraught and ended up anxiety dumping at me about all the terrible things going on in the world & how scared they are for the future
a patient came over from our pharmacy distraught because their insurance isnt covering any of their meds or care, despite paying for medicare coverage. patient waited 45mins to see one of our financial advising specialist social workers. spent 15 of those mins telling me how they cured their cancerous spots & herniated spine with the power of their mind.
days arent usually this tough. yesterday was just. particularly bad. monday will be a new week. and it will be okay