grumpstr

grumpstr is a new and great way to express your opinions and view on products, companies & businesses through the power of social media.

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Do you know your consumer rights?

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TalkTalk Website hit by significant breach

If you're a Customer of TalkTalk then I'm afraid you'll be waking to some bad news:- "Police are investigating a "significant and sustained cyber-attack" on the TalkTalk website, the UK company says. The phone and broadband provider, which has over four million UK customers, said banking details and personal information could have been accessed" If you're a Customer and are unhappy then please use https://grumpstr.com to provide feedback or to make a complaint to TalkTalk If you'd like to read more about this:- http://www.bbc.co.uk/news/uk-34611857

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Who’s trending on grumpstr this week?

This weeks top 3 trending companies for #grumps are:)

Hathway Internet Connection

Northern Rail

DHL

If you have received poor service or have feedback to provide these companies then you can do so quickly and easily here (FREE)

If you’re a representative of one of the companies mentioned above then please feel free to signup to our basic subscription (FREE) and provide our Customer with a solution

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Take a look! If you've got feedback for any brand then be sure to use https://grumpstr.com - an entirely FREE service designed to help you make complaints and provide feedback!

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It's interesting to see that BT believes there is a significant benefit to answering customers calls in the UK. How do you find BT Customer Services? If you've had a poor experience with BT then please let them know using https://grumpstr.com

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What do you think of Scottish Power? If you're a Customer then have you provided feedback on their Customer Service? Use https://grumpstr.com to provide feedback!

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It's all too easy for Customers and Banks to forget that a Customer can change Bank as quickly as they can change supermarket for their weekly shopping. What do you really think about your bank? Have you got any feedback you would like to provide? Is there something that they don't do very well that you'd like them to improve? Tell grumpstr all about it here: https://grumpstr.com

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Interestingly our records indicate that there haven't been any grumps raised about Hungryhouse on https://grumpstr.com but the company have taken the step of blocking us on Twitter. We're surprised to say the least, we work for both the Customer and the Company! We help the Customer to provide constructive feedback and complaints. We help the Company to understand their Customer's needs and improve their service! We're sorry if we've hurt your feelings Hungryhouse! We'll see if we get an apology back and unblocked!

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Don't hold your breath but it does sound promising! In the meantime, don't forget to add your feedback to grumpstr! https://grumpstr.com

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Understanding your Customer and providing excellent Customer Service can be difficult especially when you're undertaking lots of change in an organisation. It's important to remember though that the Customer always comes first. If you don't look after your Customers then they'll let you know what they think by using their feet... And walking! Encourage your Customers to use grumpstr to get realistic and constructive feedback! https://grumpstr.com

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What do you think of your utility providers? Let us know on https://grumpstr.com - We're happy to help you provide feedback or make a complaint

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If you're having any issues with Sky TV, want to make a complaint or just want to provide some feedback then use https://grumpstr.com Helping you to shame companies into improving their customer service

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Great Customer Service from Arriva Trains Wales! If you're not yet using https://grumpstr.com then we suggest you use grumpstr as your first port of call for complaints

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We do have a genius idea! - https://grumpstr.com

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All we can say is! Should have used grumpstr! https://grumpstr.com

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Support for grumpstr continues to grow! - if you've received less than satisfactory Customer Service then don't forget to provide feedback using grumpstr https://grumpstr.com

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grumpstr also helps Companies

It’s often all to easy to be reactive from a Customer Service perspective rather than proactive.

So, what do we mean by being proactive?

grumpstr can help Companies to determine the root causes of poor Customer Service be that in processes or technology.

In a recent example, an energy company received a complaint from a Customer who was struggling to submit their meter readings online.

They were quick to react (OK within 2 hours!) to the Customer to offer an alternative mechanism for submitting a meter reading however will they undertake root cause analysis?

In this example, the poor design of their site meant the Customer was presented with a long error message listing several potential reasons why their meter reading could not be sent.

A better Customer experience would be to present more meaningful and focused error messages or even suggest amendments to the meter reading the Customer had submitted.

Resulting in better Customer experience, no complaint, no passing the Customer to another channel and of course reduced operating costs.