The Extra Spoon is a bad “company”
Opening Statement
So, not too long ago a friend of mine posted a review of a product bought from the “company” The Extra Spoon. theextraspoon.com. For context, my friend is a disabled Navy veteran who owns a service dog. These people all met through a Service Dog Facebook group. She was not the one who bought the product, but a friend of hers had and she was somewhat outraged on her behalf. Original Review:
Now then, what happened after all of these events was that Clara was blocked from the Facebook page and her review was deleted. Supposedly because she was not an actual customer.
Kimber, the company owner, denied that Zo, the actual customer, ever messaged them, but it was agreed that she would get a new product anyway. This is where their good customer service stops.
It was noted by other potential customers on the page that The Extra Spoon refused (at this point in time) to list the ingredients in their products. Instead they said something to the tune of “please let us know if you have any allergens”, with a disclaimer about how they weren’t responsible if you had a reaction. In the facebook screencaps she even says that they are not on the website, but are on the individual products. So you can only see them after you buy it. This bit of information becomes more significant in the dialogue a little later, but is also important NOW because it’s illegal. Plus a pretty shitty thing to do to your customers. Get them to buy a product without knowing whether or not it will kill them, classy.
It gets better. She even lies about them, or is deliberately vague, when they ARE on the packaging. For “trade secret” purposes I guess.
So all of this comes to light in this thread, so they wipe it clean and accuse Clara of starting drama and just being an all around liar and a bad person. They have just enough fans and dedicated customers that they feel like they can do something funny and post this:
Hilarious.
I have further screenshots of this that I took myself, and even as I post this you can STILL see it on their tumblr page. theextraspoon.tumblr.com
Clara threatened to sue for harrassment. Just casually on her own Facebook page. They were like “Oh shit, maybe we did a bad. DELETE DELETE DELETE!” So it quickly disappeared from their Facebook, but the coupon still worked for several hours after the fact and didn’t get taken off the website until the next day. I guess they don’t know how to use tumblr tho?
When confronted with it they, predictably at this point, went “It’s FAKE!”
So, now not only are they childish and unprofessional, they’re lying about being childish and unprofessional. NOTE: In case they figure out that Tumblr is not Snapchat and posts don’t just disappear, there is video evidence of this on their tumblr. From multiple sources. I don’t know how good they think our photoshop skills are, but they aren’t that good.
Now pissed off, and rightly so, Clara and her friends have gone digging. As it turns out there is no documented evidence that The Extra Spoon is a licensed Business anywhere. It’s not listed as an LLC in Illinois, where we know Kimber (company owner) lives, you can’t find it in the Better Business Bureau (where Clara tried to file a complaint), nothing. But someone posting on their Facebook claims it’s a Non-profit.(Sorry this one is small)
So, she goads us by this point (such a professional) , figuring out that someone is asking questions. Her home base is in GEORGIA. Where her partner, Whitney, lives.
Long story short, her partner is an asshole too, but the only thing we can find on her in Georgia is an expired license to sell Mary Kay or something. She hasn’t posted anything about it since 2013 anyway. Also, may not be the right Whitney, since there are two of them involved. A Whitney B (who I know is a co-owner) and Whitney C (who was the original vendor and also the Mary Kay lady).
No picture evidence of this, but a quick search on the Better Business Bureau will confirm this. They’ve got nothing on “The Extra Spoon” in any state. We checked. So, they have no discernible license to do business, profit or non, at least none that anyone with an issue with them can find, and until just recently they haven’t been listing ingredients OR Allergens on their website. Because of, apparently, someone named Mel. Who was gone before any of this went down as far as I can tell. But they were an asshole too. Disclaimer: No photographic proof of this. There is photographic proof of Whitney being an asshole.
Kimber has sworn that this project to list all ingredients started somewhere closer to the beginning of the year. But a conversation in late July suggests she’s proud that they even have allergen warnings. Hmmm…. Further proof that they’re STILL Vague as fuck about their labeling even after all of this, and then lying about it:
(the screenshot is the one I posted above)
So…. I think I’ve got all of it? They are bad people. And it’s a pity too since they have a good idea and a good cause.
I won’t even go into the screenshots of Whitney or Kimber’s unrelated childishness. But safe to say enough people have come together over their bad behavior to collect all of this.
You would have a valid opinion and reason to act this way if it weren’t for a few key facts you failed to mention. Quite a few key facts, like the entire other side… I’ll try to reply in order.
Now then, what happened after all of these events was that Clara was blocked from the Facebook page and her review was deleted. Supposedly because she was not an actual customer.
We find personal opinion, not based on an actual order, to be inappropriate and unhelpful to those looking for real PRODUCT reviews.
Kimber, the company owner, denied that Zo, the actual customer, ever messaged them, but it was agreed that she would get a new product anyway. This is where their good customer service stops.
You admit to the customer service being good until AFTER fake reviews were posted and someone told her friends to boycott them?
So you admit Clara attempted to harm the company’s sales based on hearsay prior to what you consider “their good customer service stop[ping]?” I already have screen shots, I’m just making sure. Your next statement is as follows:
It was noted by other potential customers on the page that The Extra Spoon refused (at this point in time) to list the ingredients in their products. Instead they said something to the tune of “please let us know if you have any allergens”, with a disclaimer about how they weren’t responsible if you had a reaction. In the facebook screencaps she even says that they are not on the website, but are on the individual products. So you can only see them after you buy it. This bit of information becomes more significant in the dialogue a little later, but is also important NOW because it’s illegal. Plus a pretty shitty thing to do to your customers. Get them to buy a product without knowing whether or not it will kill them, classy.
Sure out of context and elaborated this sounds horrible. Unfortunately this is exactly that, out of context. See when you attacked her ingredient list for “fragrances” that’s when trade law came in. I suggest you familiarize yourself with USTA.
The Uniform Trade Secrets Act (UTSA), published by the Uniform Law Commission (ULC) in 1979 and amended in 1985, was a uniform act of the United States promulgated in an effort to provide legal framework to better protect trade secrets for U.S. companies operating in multiple states.
What exactly were you looking for? Do you not know your allergies? If not do you feel seeing a word would trigger your knowledge of said allergy?
I’m gonna blow your mind….
While yes, Kimber sells soaps, KFC or Kentucky Fried Chicken, makes food you put in your body. What are the 7 secret herbs and spices? Do you like chicken with Bush’s Baked Beans? What is that FOOD’s secret recipe
They have and never will release their secret recipes due to UTSA they don’t have to and no, they aren’t responsible for YOUR allergies.
Have you guys gone after every company ever yet? I mean at least where you eat you do, right? Guys?
She even had them listed and you still complained? Now because she added them? What is it you’d like?
So now that we cleared up the law and hopefully the ignorance…
Blah blah blah blah blah omg goodness this is all about aforementioned invalid argument.
#blameclara was all me. I was a little mad after someone called me on my personal home phone they “mysteriously found” to threaten me about this i didn’t even know about it. Then they had the audacity to call me a retard because I’m deaf.
They repeated my words back to me which mocked me and yeah, I was mad. You found and called my home. What is wrong with you? Over what? Someone mean on the internet? GET OVER IT. Stop acting psychotic and trying to destroy a company based on hearsay, the legal definition of of business slander. Also, please explain how you know this would be your Clara, had they not instantly found minutes after put up before taken down minutes later. As it does not state any names. Also what is it we’re upset about getting blamed for? Had they not mentioned it, would anyone know who Clara was? How do you know it wasn’t our vendor, Clara? Was this on their website? Did you leave your facebook to go to their facebook to review and attack? Just checking again.
For the record i got in a lot of trouble for that.
IF YOU WANT THE TRUTH ABOUT THEEXTRASPOON.COM
Count how many facebook groups, posts, black lists, instagram and other outside sources of “negative spread of falsified or over embellished information in an effort to defame aformentioned company” are made by “Clara” and her friends regarding us?
How many do we have?
Hint: 0 1 This one
Bonus Round: Who uses the #blameclara hashtag? Please note all SS is on our page as we’re posting as a business. They are coming to us.
IF YOU WANT THE TRUTH ABOUT THEEXTRASPOON.COM
ASK ANY CUSTOMER OTHER THAN THE ONE ABOVE
whom I’m still unsure if there would have been an issue if some one had not attacked anyone for NO REASON
They’ll tell you truth. They’ve actually purchased a product and spoken to the people you’re trying to hurt.
IF YOU WANT THE TRUTH ABOUT THEEXTRASPOON.COM
Talk to us, anytime. We’re not very active here yet, but you can find us on our website and on our Facebook.
IF YOU WANT THE TRUTH ABOUT THEEXTRASPOON.COM!
Come join our community and you will find incredible people who care, support, teach and lean on each other. We’re not just a shop. We’re a movement towards putting the unity back in community. We’re ironically anti-bully…
We also collaborated with Banner the Super Hero Service Dog, who just wrote a children’s book entitled Banner the Super Dog about a pup becoming a service dog.
IF YOU WANT THE TRUTH ABOUT THEEXTRASPOON.COM!
TRY US !
The only person’s opinion that should matter is yours. Form your own opinion and take a look around.
We ALWAYS, offer buyer assistance, customization, vendor to customer communication upon request, returns and fair business practice. Always remember, you have buyer protection provided via PayPal business services.
You’ve read this far. With the permission of Owner, Kimber, please give us a try and enjoy 30% Off your ENTIRE order at TheExtraSpoon.com by using code TryUS30 at checkout!
OH AND BY THE WAY… our “company” is an LLC in Georgia.
Regards,
Mike, Instagram manager for The Extra Spoon LLC
Also Victim of this bullying for absolutely no reason
Drop the fucking mic, Mike.
