So I had a horrible day at work. Dealt with 2 difficult woman within 30 minutes of each other. But the latter has me a little worried.
There is an older womanĀ (maybe in her later 70s) that comes in from time to time and she is VERY hard to hear.Ā Especially with masks and the plexiglass up, it makes it very difficult. In what I am about to describe, basically this older woman accused me of cheating her out of $100. I'm putting all the details down for my record of what happened.
To start off, I called her and didnāt realize who she was until she started talking.Ā So I knew it was going to be difficult because I would have a bit of trouble understanding her, but I didnāt realize how difficult it was going to be.
She started counting out 20s and putting them on the table in stacks of $100.Ā She had 4 stacks laid on the counter which means there was a total of $400 on the counter.Ā So I was trying to get her pulled up in the system and I couldnāt remember her name, so I asked her if she had her card or account number. Then she was trying to say some numbers.Ā I thought she was trying to say her full account number so I slide a paper to have her write it down. She just wrote down 4 numbers.Ā I said, āWhat is this?ā She started already getting upset with saying āWhat do you mean what is this?āĀ I told her I need to have something to pull you up, do you have your account number or debit card.Ā So she finally pulled out her debit card so I could pull her up.
Then I said what do you want to do.Ā She said stuff and I STILL couldnāt hear her because she speaks so quietly.Ā So I started saying stuff to hopefully get somewhere.Ā I said āDo you want to deposit this?āĀ Then she started getting even more upset.Ā Then I tried laughing stuff off by saying it is so hard to hear with the masks and such.Ā Then I finally figured out she wanted hundreds for that.Ā
I am trying to remember if I verified how much cash she put down.Ā Usually I say something along the lines, āSo you want 4 hundreds for this?ā I feel like I said that, but Iām not certain.Ā I was getting frustrated but trying to remain my cool.Ā I know for a fact she put 4 stacks on the table with 5 20ā²s in each stack.
I counted the cash, I typed it in the system under her profile in a currency exchange that I counted 20 of those 20 dollar bills which equals $400.
So I counted the 4 hundreds back to her.Ā I saw her writing something on the receipt about $500... I thought in my mind... what is she doing?
Then she grabbed the hundreds and started getting upset and said, āI was supposed to get 5 hundreds back.āĀ So here she is insinuating that I shorted her $100.
I said, āMaāam you put $400 on the counter.Ā You counted twenties and had 4 stacks on the counter making it $400 total.āĀ
And she was pretty much like I canāt believe you are doing this to me, I am supposed to have gotten back $500.
Then I said, let me go get someone to count my drawer. I ran to my supervisor Cassie and told her I was about to lose it.Ā I told her the situation and asked her to count my drawer for me to make sure it balanced because I knew the older woman wouldnāt believe me if I were to try to count my drawer myself.
So Cassie came out and counted my drawer and I balanced.Ā Then she maāam her cash drawer balances which means she gave you the right amount back.
Then she started saying that she pulled $500 out of the ATM and she knew she had some money in her wallet before she went to the ATM but wasnāt sure how much.Ā But she knew she gave me $500.Ā So Cassie saw in her transactions that she did indeed pull out $500 from the ATM.Ā Then Cassie said she would go outside to see if maybe she dropped that money in her car.
Then the woman was pointing at me and said this wonderful term, āShe has hoodooed me before.āĀ But she did not give an example and say what I have done in the past to her.Ā The woman did end it with saying, āIāll be praying for you.ā
Cassie was outside with her for 30 minutes if not more.Ā She did see her pull some twenties out of her wallet but pretty much saying that is not what she got out of the ATM.
Cassie pulled footage and unfortunately I was too close to the counter and you could not see how she put the stacks of twenties in front of me.Ā But she said you did see the woman count some twenties and then put those back in her wallet.
Cassie told me to try not to worry about it this weekend, which is sometimes hard for me to do.Ā I did feel better after I slept last night, but I still tend to replay stuff in my mind.Ā
I feel like I did the right thing and everything should be ok.Ā I have the currency exchange recorded in my Electronic Journal. & as soon as I was accused, I got my supervisor to count my drawer.Ā
Unfortunately the branch manager wasnāt there, but Cassie is going to show him the video Monday and especially point out the part where she took some twenties out and put it back in her wallet.Ā I donāt know if the old woman will come back Monday to talk to my branch manager or not.
I feel like this old woman is just getting a bit more confused with age.Ā I donāt feel like she is trying to set me up, but who knows.
And if she thinks I āhoodooedā (if thatās even how you spell that) her in the past, why should she come to me again?Ā Well she is not going to come to me anymore because Iām not supposed to help her after this situation.Ā Iād say itās a blessing in disguise.
If anyone knows me, especially at work, they know I love trying to help older woman the best that I can. I try to be very patient and kind with them.
I know my coworkers/supervisors at my branch have my back. It just makes me wonder how the higher ups in Raleigh might view this accusation.Ā Iām not too worrisome about this, but I do have that smidge of worry that maybe I could lose my job.Ā I really hope not.
Iāll just have to wait until Monday to see how this plays out.Ā I wanted to write it all down, so I can recall everything that happened.
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