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Unlocking Efficiency: How Mobile Apps Transform OEM Distributor Networks
For most OEMs, the secondary sales network is where revenue plans either hold or fall apart. Distributors manage large SKU catalogs, retailers need parts fast, and field teams cover wide geographies. When the ordering process relies on phone calls, paper catalogs, and manual data entry, small errors become expensive problems fast. According to Data Bridge Market Research, the global automotive…
Future-Ready EPCs: Moving Beyond Legacy Catalog Limitations
There is a familiar moment many OEM leaders experience during internal reviews. The question sounds simple. How confident are we that the right parts are being identified, ordered, fitted, and claimed across our network today. The answer is rarely simple. On paper, most OEMs already have an Electronic Parts Catalog System. In presentations, it is described as digitized, accessible, and…
Best Electronic Parts Catalog Software in 2026
In 2026, electronic parts catalog software has evolved beyond simple digital part listings. Now, OEMs need sophisticated solutions, which may seamlessly integrate parts identification, ordering, and inventory management into a unified platform, driving higher spare parts sales and superior customer experience. With artificial intelligence, 3D visualization, and real-time order management…
Top 6 Strategies for OEMs to Reduce Warranty Costs
Different industries worldwide have been juggling through transitions while managing quality and delivering the best quality. For original equipment manufacturers, the significant challenge starts when a product does not perform up to the mark after production. As products become more complex and advanced, manufacturers worldwide have to adopt efficient procedures to reduce warranty…
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Why Service Lifecycle Management is the Key to Aftermarket Profitability
In the fast-paced world of aftermarket service, every breakdown is a test of efficiency and a threat to profitability. Original Equipment Manufacturers (OEMs) know that unorganized operations, like struggling to find the right part or scheduling repeat visits, can exhaust resources and shrink profits. Service Lifecycle Management (SLM) steps in as a game-changer, offering a structured approach…
Understanding IETMs Features: A Comprehensive Overview
For a long time, dealerships and OEMs struggled with the challenges associated with traditional paper-based manual maintenance and updation. This slowed down several related processes and hampered the growth of several small and midsized manufacturers. With the effective integration of technology, the aftermarket industry flourished and devised effective solutions for several drawbacks, including…
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How Advanced Vehicle Inspections Reduce the Risk of Recalls
Introduction A costly affair, vehicle recalls damage and impact the brand reputation of OEMs. With rising competition among businesses today, brand loyalty and customer satisfaction are indispensable assets for any company. Recent data suggests that companies have lost millions of automobiles on a global scale. This shows how critical it is to identify any issues during manufacturing. These can…
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A Guide to Organized Management of Spare Parts Returns
The high frequency of warranty parts returns has always been a concern for OEMs. In most cases, this is associated with an inefficient return management system. Most OEMs and suppliers already have a return management system, but it needs to be updated and has flaws. Manufacturers need an efficient return management process to manage costs and improve product quality. By identifying patterns…
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Managing Spare Parts for Electric Vehicles: Key Solutions
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How Repair Estimates Impact Long-Term Customer Relationships
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The Functionality of Technical Support Ticketing Systems
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The Power of Data Visualization in Dealer Audits
Industry leaders often make essential decisions based on dealership performance and customer needs. To make this step successful industry leaders must optimize the dealership’s performance. These reports generally exist in traditional formats including spreadsheets and lists that can get overwhelming to understand and access. Data visualization is an excellent method of transforming complex…
Boost Supplier Recovery with Structured Warranty Approach
On average suppliers tend to be responsible for almost 40% of warranty claims while bearing only 15% due to inefficient warranty management by OEMs and dealers. This gap in the market has been costing OEMs almost 5% of their product revenue for a long time. Most manufacturers with limited resources tend to suffer the most, as it directly affects their customer retention. Traditional methods of…
Digital Inspections: Innovating Vehicle Care for the Future
The aftermarket repair industry has always been subjected to criticism due to its uncertainty and mistrust. The lack of a standard operating procedure to conduct an inspection or diagnose an issue has led to a constant battle of damaged reputation. With the introduction of Digital Vehicle Inspection (DVI), the industry has seen tremendous change and even growth. In this blog, let us discuss how…
Top Trends Shaping OEM Aftermarket Strategies in the Future
Original Equipment Manufacturers (OEMs) have gained tremendously with the integration of modern technology in aftermarket operations. Aftermarket has seen frequent changes over the years, especially in the management of inventory and warranty, the bringing in of creative manuals, the implementation of an efficient knowledge base system, and so on. In an ever-changing and evolving market, OEMS…
How Does A Technical Support Ticketing System Work?
Do you know 75% of users are retained automatically after a positive experience with a business? That’s the influence of a fast and efficient support system. Every sector has its scope for better engagement with a support ticketing system, and manufacturing is also one of them. Aside from sales and revenue, there are a lot of other factors that collectively define the success of a business. A…
From Subject Received Size CategoriesNishant Sharma Blog on Intelli Desk AKA TSM Fri 5/12 48 KB
OEMs, or Original Equipment Manufacturers, are constantly striving to improve their products and services to meet customer demands and stay ahead of the competition. However, with increased complexity and technological advancements, the need for effective technical support has become paramount. Technical support software plays a crucial role in managing and resolving technical issues reported by…
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