I Work at a Theme Park

Anonymous stories of dealing with guests at theme parks. Bring on the summer!

[iworkatathemepark]

When people return their locker keys, we give them $2 or a souvenir cup. Here's a mashup of the best responses.

Me: Would you like a souvenir cup or $2?

Guest: I don't know

Guest: No thanks

Guest: What a rip off

Guest: A CUP OH MY GOSH I WANT IT

Guest: HELL NO I want my two dollars!

[iworkatathemepark]

A while back, a guy bought one of our souvenir footballs and left it on a table with his stuff. Another guest came buy and stole it. Instead of filing a stolen item report, the guest stole another football from the gift shop. The guest was caught by park security and issued a theft citation and ejected from the park. A few hours later he comes back to the park and walks right buy the cop we have on staff and our head of security. The guy is then arrested, and given a lifelong ban from the park. All over a $13 football.

[iworkatathemepark]

Memorial Day Weekend was the busiest I've seen the park since I've started working.

By the time we counted our money and got down to the admission booths, the lines were at least 15 people long. We rushed into our booths trying to get set up while the guests swarmed our windows for their wristbands.

I'm setting up my money when there's a knock on the booth's door. I open it, thinking it's my lead coming in to help us. Turns out it's a guest, and suddenly there's an angry guest demanding her wrist band RIGHT THIS MOMENT. Thankfully my lead does show  up and escorts the lady out of the booth and into the back of the line.

[iworkatathemepark]

It rained ferociously on Memorial Day. Once the lightening struck we had to get everyone out of the water. The guest reactions were priceless.

Guest 1: When can we get back in the water?

Guest 2: Why can't we get in the water? Can't you stop the rain?

Guest 3: Can we take our locker keys if we leave the park?

Guest 4: Can we go play in the other parks?

And my favorite: the guests who run for cover from the rain, because they didn't just pay $50 to get into a water park.

[iworkatathemepark]

Our park is set up in three different sections. During weekdays in May we only have our two smaller parts open since the majority of our lifeguards are still in high school.

Me: Hi! How may I help you?

Guest: Is the old park open today?

Me: No ma'am, but it will be this weekend since most of our lifeguards are still in high school.

Guest: Well, you should open it for me.

Me: /nervous giggle/ Sorry, ma'am.

Guest: No, I'm serious. Open it for me or I'll hop the fence.

Me: Well, all the rides are drained so have fun. Also, I'm not responsible for what security does to you. Now how may I help you?

[iworkatathemepark]

/Guest walks up to my window/

Me: Hi, how may I help you?

Guest: I need /counts people in group/ 8 adults.

Me: Okay, no problem. It'll be $450.24

Guest: /fumbles in wallet, then hands me $100/

Me: Sir, it's four hundred and fifty dollars and twenty four cents

Guest: Oh. /Turns and says something to the group/ Thanks anyway.

The group takes their coolers and leaves

[thatamazingsteveguy-blog]

Lemme tell you a story...

So I work at an amusement park in a customer service position. Basically, I walk around the park, talk to people, hand out maps, solve problems, etc…

Today, this woman came up to me with a certain complaint: the food selections in the park had no gluten free options, and her son was severely allergic to gluten.

She had my full sympathy and I directed her to Guest Services, as it was not my place to promise anything, but GS could probably get her some specially made fries or special salad.

That’s when she started getting incorrigible. She began ranting about how it wasn’t fair, and how she came expecting a nice day with her son, and why didn’t we have any gluten free options? And how she was considering buying a season pass, but now she won’t, and how disappointed she was in the park. And the whole time there are people that visibly need help finding rides and things, and she keeps complaining to me which hinders my ability to do my job.

After about 5 minutes, she said something that really pissed me off

"Whatever, I have some snacks in my bag for my kid anyway."

And she walked away.

[iworkatathemepark]

Weekdays in May we don't have the whole park open and therefore operate at a reduced rate. We give out free tickets to those who buy their tickets online or in a grocery store since they've overpaid.

Lady walks up to my window: I didn't know the whole park wasn't open and we bought our tickets online. I though we were doing a good thing by buying them ahead of time.

Me: Yes, we're aware. We're giving out comp tickets since you've overpaid.

Lady: What?

Me: You're getting free tickets. /I hand them to her/

Lady: But we overpaid.

Me: I know. That's why you're getting free tickets, so you can come back for free. Since you overpaid.

Lady: Oh.

[iworkatathemepark]

I keep a stack of souvenir cups in a pyramid so as to increase sales. A lady in her thirties walks up and says, "Right here by the cups!"

I ask her if she needs any help.

"No, thanks, just taking a picture!" She then takes a picture with her 9 year old daughter.

[iworkatathemepark]

I lost my regular sunglasses so I was wearing my back up pair that has mirrored lenses and a guest walks by looking at me. He then walks by again, then comes to turn his key in.

"I was definitely checking myself out in your glasses. They're pretty awesome."

[iworkatathemepark]

A girl recently walked into our season pass office and was asked if she was having fun:

"Yeah, we're having a lot of fun, but y'all gave us a sunburn."

[iworkatathemepark]

Lady in her mid 40's at a water park: Do I have to wear these? /holds up water shoes/

Me: No, but we recommend wearing something so you don't burn your feet on the concrete

Lady: Oh, well I have my flip flops.

Me and the Guest Service person with me: Well, we recommend wearing water shoes so they don't float away, like flip flops would. Especially if you plan on riding rides.

Lady: It's just the water shoes look funny.

[iworkatathemepark]

18 year old kid trying to rent a locker: Do you give Senior Discounts?