when i was in college, i ran the concert board on campus. me & my staff put on a lot of shows & when i was a junior given some of the success we had had, i had the opportunity to put in an offer to bring the dave matthews/tim reynolds acoustic tour to the kroger center (a theater next to campus with university ties) as apart of their spring ā03 tour. it was a big deal to even get to put the offer in. to be considered it had to be a ticketed show and open to more than just students. i remember having to take a lot of meetings with some university higher ups - specifically a guy named jerry brewer who oversaw the student life department. i first got to know jerry when i was a freshman and i was on a committee to bring dr. patch adams (the real one, not the robin williams character) to my alma matter as part of the schoolās bicentennial celebration. jerry was the guy that would give on campus venue approval and anything involving university money for student programming had to be signed off by him. from that point until this proposed dave matthews show, i had learned that jerry was always a stickler for minute details. if every form wasnāt submitted correctly & every question hadnāt been thought through, no matter how minor of an error jerry sometimes would just shoot down proposals without really reading or understanding them. i want to say right now, i donāt know jerry on a personal level. heās probably a great man, heās worked for the university for almost 40 years, still does to this day. iām sure he has a tremendous amount of value at his job, but in all of my experiences with jerry he just came off as a guy who probably wore a bib to eat a sandwich because he was afraid of mustard.
anyway i digress. so when i was trying to book this dave matthews concert, i had to get the offer in prior to labor day weekend in 2002. the agents were going to make a decision on the tour over that weekend & kids were out of classes for a few days and jerry was going on vacation so this all had to be signed off and on his desk by that wednesday before labor day. i had been speaking to the college agent for the tour every week for a month. it looked like we had a real shot at this, it would have been the biggest concert the university had put on in 10 years and me a 20 year old kid at the time would have been in charge of it. that meant a lot to me because when i joined the concert board there had only been 3 people on it - me, this girl mackenzie who was in charge and her boyfriend. well after the first show together mackenzie had a nervous breakdown because of the stress & quit and so did her boyfriend, leaving only me to remain in charge. in the time since i had recruited a staff over over 70 of my peers and we had started really trying to build our division into one that was treated with respect and ran like a business. we werenāt booking jugglers or naca acts or bouncy houses, we were bringing in bands every week. the agent had told me that the tour was routing between either appalachian state in boone or my college in columbia, but i was told because our student body was larger and our offer was better, that he was 90% sure it was going to us and heād know over the weekend. that was great news to me. we went through the proper channels and submitted the offer, so next thing i had to do was fill out the paperwork for the venue request and take it to jerry. i had a meeting scheduled with jerry to make sure all the forms were filled out correctly since this was a slightly off campus venue and it needed his approval. i went in wednesday morning and noticed that my meeting w/ jerry had been cancelled but was told to just drop the paperwork off at his office & it would be taken care of. so i did just that and thought nothing of it. when i came back to school that following tuesday, i had 4 voicemails from dave matthewās college agent trying to get ahold of me because our offer was being accepted but when they contacted the venue they were told we had not held the venue for the show. all weekend they had been trying to get in touch w/ the venue signatory a ājerry brewerā he kept saying to no response. then when i checked the last voicemail it said ājosh weāre really sorry but without the venue on hold weāre going to have to give the show to appalachian state instead. i wish we could have worked it out, i donāt know how this went through the cracks.ānow, i want to preface this by saying, i think iām a generally nice person. BUT when i know someone has messed something up and there was no need for it to be messed up, well lets just say i am not the best version of myself. even at 20 years old, i was pretty strong in my convictions that if someone makes a colossal mistake out of sheer laziness, no matter how old they are, no matter what their title is, no matter how low on the totum pole i was, i was going to make it my duty to be the worst version of myself. so thatās exactly what i did. without setting a meeting with jerryās assistant, i walked right over to jerryās office and walked right in the door and proceeded to lose my crap on jerry brewer. i read him the riot act of how his laziness and lack of aptitude cost the university itās biggest show, how it was a slap in the face to the students who would have loved this experience, and how it was a disappointment to my staff. now i should have just stopped right there because truthfully if i would have, i think jerry would have probably tried to do the right thing and call the agent and see if there was anything that could be done to salvage it. BUT i didnāt. i made it personal and proceeded to explain to him how i had been working my butt off for 3 years to try to make our concert division something that was taken seriously by agents and people within the music industry and that his inability to secure the venue that we had asked him to and that he assured me he would, had made ME look like an idiot in front of people that i was doing my best to get to take me seriously.thatās where jerry stopped me and he said ājosh this is about a process, this is not about you, itās significantly bigger than you and if you are going to make it about you, we have nothing more to discuss.āin that moment, i knew that although i didnāt agree with him, he was right. i should have made sure the forms were submitted, i shouldnāt have trusted him to do it for me, i should have rescheduled another meeting with him after he cancelled on me. i should have made sure everything that was required as apart of my job was taken care of before labor day break. ultimately i should have had the conversations with the venue who would have given me the answers i need instead of assuming that someone else would just take care of it for me if i complained enough. so in my infinite maturity at 20 years of age, i decided my best course of action would be to call him a āworthless asshole" and stormed out of the office. i didnāt go into my organizationās office for a week after that because i felt betrayed, disappointed and embarrassed. ultimately the process was bigger than me, and it led me to realize that that was going to be my last year in the organization because i didnāt feel i had an impact. it wasnāt until i booked a rap concert with a band called field mob and used a middle agent the following year only to learn the middle agent was trying to embezzle money from the school and pay the artist half the money, that i truly felt like i was not working within a system that had a checks and balance or took it as seriously as i did, and i resigned. but the jerry conversation, man that one hurt, because it took something that i felt i was doing so right and proved to me that you canāt win some fights.but it did teach me a valuable lesson. if i was going to complain and get mad and vent and go off on someone, i better know what i was talking about. and i better not leave any gaps open to say āwell if i would have only done this.ā it was about the process, it wasnāt about me. and for that i thank jerry, no matter how incompetent i thought or still think he is, that is a lesson thatās provided a lot of value in my professional life.not much has changed since that day almost 16 years ago. today i work with musicians, and their teams and their crew and even their entourage of idiot friends around them and everyone has an opinion. everyone has a complaint or a gripe or something they feel i need to hear about, even if they havenāt thought it through or gone through the proper channels or even if they havenāt asked all the questions or talked to the people theyāre actually having problems with about how to solve them or find a resolution. it becomes exhausting but itās led me to have the same conversations with them and say āthis is a process, itās not about you, but if you want to get to the bottom of it you need to talk to the specific people who deal with this specific issue and get the answers you need to live with whatever decisions are made.ā thatās not always the easiest thing for someone to hear when they think theyāre right, or their identity is engrained in what their doing, or someone who just wants to be mad about something. just as it wasnāt easy for me to do when i called jerry an unflattering world that tuesday in his office 16 years ago.in my line of work now i have a bit more appreciation for jerryās stance and his role. i donāt know how many people called him or came into his office and pushed their agenda, or griped or complained or needed to vent to him about some problem he couldnāt fix that they werenāt willing to work out themselves, but iāve got to imagine at a major university like the one that gave me a diploma it had to have been a lot. so when some grumpy 20 year old who felt embarrassed and ashamed that he didnāt get the show he wanted came in swearing like a sailor, he at least gave me the moments to say my peace (albeit poorly) and then shut me off when i started making it personal. keep that in mind too, if you have someone you work with or who is just a friend that you always go to when you need to āventā or ālet off steamā or āget them to fixā something for you, maybe donāt come in at them so hot sometimes, theyāre probably dealing with things far bigger than your suggested āneedsā & really make sure what youāre coming to them with isnāt something you can figure out on your own first. itāll make you seem like a better professional, a better person, and less of an emotional wasteland. and as a professional i think thereās a lesson in that. if you are bringing up professional frustrations but using personal manipulation skills to try to get your way. the easiest way to shut you up, is to speak logic and make it less about your emotional stance but more about whatās right with the process or the business. you wouldnāt believe the amount of whiney texts or temper tantrums i have to deal with daily by people far more talented than i who are in positions to do big things in their life and so often they let their minor frustrations get in the way of positive forward growth. and truth is if thereās a real problem you should just get into it quickly & work to solve it instead of venting for 10 minutes about something that may not be about the actual problem which is what 99% of people do because they somehow think making someone feel bad for them will make them work harder. insert eye roll here. thereās a bigger piece to that that iāll blog about at another time concerning everyone using the things that ātriggerā them lately to feel like theyāre due a soapbox for every irritation, but iāll pause that for now, because thatās going to give me a good blog for the future to make fun of millennials about, and youāre gonna want to read it, because iām hilarious and emotional needy people are pathetic and easy to make fun of. but back to the point, it also leads me to have little empathy when people try to use their personal gripes as a reason to improve their professional situation. Ā i have no time for it, i shut it down, because at 20 i was taught that me and my ego werenāt the most important things in the room, and that the process will always be bigger than my frustrations, and iām better for that.coincidentally almost 2 years later, i ended up working for an act that opened for dave matthews for a few weeks. i was the grunt of the tour, selling t-shirts, settling shows, finding hot girls to sneak backstage, whatever the boss wanted. well one day i was running around like a nut and dave matthews sees me and goes āhey man, come over here.ā i said āiām sorry mr. matthews, iām in the middle of a ton of stuff and iām going to get yelled at if i donāt get it all done right now.ā and he said āitās my tour, no oneās gonna get mad at you if you sit down and have a drink with me.ā so i did, i sat down with dave matthews and drank a bottled water, while he had 2 glasses of wine. and he was right no one yelled at me because my tasks were done 15 minutes later then they should have been, because at the end of the day all the work i was doing was helping to make the entire process of the tour go smoother, because i wasnāt the most important person in the room, but i had value and it was being noticed by the tour. i never forgot that either.i never told dave matthews that i almost booked him at my college but some idiot named jerry brewer ruined it all, but i should have, because dave matthews was awesome and would probably have been too drunk to even remember it. and even though jerry brewer taught me a lot that day about being a professional, i still think heās an incompetent idiot who should have just turned in the papers i submitted, because even at 20 i realize thatās common sense and that he was probably just as much of a āworthless asshole" as i told him he was. also youāre welcome app state. youāre welcome.Ā