The Other Side of Telemarketing
0800 PM *phone rings* It's a number not in my contacts.
Caller: (With an Indian accent) Hello? Hello....
Me: (Hesitant on responding. I'm almost about to hang up, but change my mind) Hi.
Alex: Hello! My name is Alex. I am calling from a company called Great Destinations. Our company is inviting you to be one of our guests in our grand opening. Our company is willing to give you a complementary vacation.
Me: (Still not sure at this point if this is a pre-recorded message or someone actually talking with me) Ummm okaayyyy...
Alex: How do you feel about it?
Me: I appreciate the call, but I think what you're doing is not good.
Alex: I know it sounds too good to be true right? Because nothing comes for free in life.
Me: Well, some things do come for free in life, but if you were to get a call from this number, would you...
Me: (Calls back. "Welcome to Verizon Wireless. The number you dialed has been changed, disconnected, or is no longer in service.") Thinking to myself: That's weird.
0817 PM *phone rings again*
Alex: My name is Alex. I am calling from a company called Great Destinations. Our company is inviting you to be one of our guests in our grand opening. Our company is willing to give you a complementary vacation. It involves no money on your part. It sounds great to you right? (Reading from the same script word-for-word.)
Alex: We're willing to compensate your time. Our company is willing to give you a complementary vacation.
Me: You told me that already. What's your point? You're saying the same thing over and over.
Alex: Sorry, I'm new here. I'll introduce you with our manager. (I'm assuming that this first person is the one who screens out who might fall for this trick and those who might not. I was curious to see where things would go from here so I kept talking, acting somewhat interested.)
Caller #2: Hello. You can use this in Las Vegas or Disney Land, Lago Land. (For the record, the person said did not pronounce Lego Land correctly.) Valid for a year. At the back of your mind, you're wondering, what will be the catch. The catch is very plain and simple. All you have to do is come down to our office and listen to our 90 minute presentation. Are you married?
Me: I don't want to say over the phone, because it's personal.
Caller #2: I just want to make sure you guys are qualified. Are you between 25 and 70?
Caller #2: I am just trying to make sure you are qualified. You are, of course, between the ages of 25 and 70, correct?
Me: I'm sorry for wasting your time. But you should be ashamed of yourself. I don't think you should be calling people and scamming them.
Caller #2: What we are doing is giving you a sample. The best advertising is from word of mouth right?
Me: Well yeah, when it's from someone you know, not from a random person. What is your name?
Me: Okay Sam. Let me ask you a question. Are you a smart person?
Me: (Matter of factly) Are you an intelligent person?
Sam: We can say that we are all intelligent.
Me: If you got a phone call from someone you don't know, would you answer that?
Sam: We are only doing a pacifist work.
Me: You have to wonder if what you're doing is the right.
Sam: I've been working here for 5 years. I am Filipino. I am the one that provides the needs of my family.
Me: Is there something that you can do to help your family without tricking people? I understand that you might be getting paid well and all, but there's gotta be something else you can do to earn money.
Sam: If you think the offer is good, take advantage and if you don't, just decline the offer. Guaranteed no strings attached. I believe I made myself clear. Why don't you try attending our presentation?
Me: Have you been to the office to hear the presentation yourself? I'm assuming you are working in an office in California? And also, I don't know if you realize this, but the number you are calling from is odd as well. When I tried to call back, it said that the number was not valid.
Sam: We are not from the United States. We are a calling scheme using a toll-free number.
Me: I see. Have you been to this place in California before?
Sam: My dad is from California. Since I was 7, my parents got separated.
Sam: **. How old are you?
Me: (In a serious, yet calm tone) I'm sorry I asked you because I personally don't feel comfortable sharing my age, but the reason I asked you is because I understand that you're probably doing your job because the money is good, but I just want you to think about what you are doing and realize that tricking people and scamming them for money is not good. I looked up your company online and I see countless reviews telling that it's a complete scam. I'm sure you know about that, or you are pretending not to know. I want to suggest to you that you should try to find a job doing something else.
Sam: (A bit more reflectively and after a short pause) Thank you for your suggestion. Although I can't see you, I can tell that you have a big heart. I wish that I could have a friend like you. I don't want to take any more of your time, but thank you so much.
Me: Mmhmm. God bless you.
Call lasts for 17 minutes. Ends at 0834 PM.
Why did I do that? Why did I talk with Sam? Lately, I have been thinking about why I do the things I do or say the things that I say when approached with certain types of situations. For example, being Asian-American, I frequently get asked the question, where are you from? To which I answer USA. But there have been times while traveling in foreign countries, getting asked that question so frequently gets frustrating, and instead of answering USA, I start to answer Korea to get people off of my case. In the end, telling them that I'm from USA confuses people because that's not what they are expecting, but people should realize that not all Americans are white. By saying Korea, I'm avoiding a possible conversation to make it easier for myself. I think we do a similar thing when we receive scam phone calls. We don't even answer or we listen for a few seconds before hanging up. And through it all, we never really get to understand where the other person is coming from. So, I decided in an instant, that I would try to help that person see where they are wrong in order to help them. What are some things that you do to get people off of your back when you can help them by clearing up some misunderstandings? I don't think we should do this in an attitude of being better than others, but in helping them to see something that we can see that they may not be able to see. What are you going to do if you see someone with a terrible misconception of a certain idea? Are you going to ignore them and let them go on with it, or are you going to do what you can to help them? As a Seventh-day Adventist Christian, this is something that I am working on. When people have misconceptions about God, church, or my beliefs, am I going to say something like, "Well as long as you believe in God, you're fine" or "Different people have different beliefs, and God still loves everyone" or am I going to take the time to really explain why I value the Christian experience, why I follow the Sabbath, or why I try to have a healthy lifestyle? When difficult conversations arise, don't back down. Step up to the occasion when it comes.