On Feedback and Why we Can’t Realistically Monitor Social Media
Written by Tori T.
We on the rules design team are seeing/being told about a lot of one specific complaint, regarding rules feedback on Facebook/social media being dismissed. Please keep in mind that Facebook is not our official platform! We are not all “friends” with everyone on Facebook. Matt and I literally cannot view most of it. I know for a fact Jason can view even less of it than us. Steve is the only person who realistically has a chance of seeing it (and even then it’s only a CHANCE due to facebook algorithms.) I’m sure James can see a fair amount, but again - Facebook algorithms are a monster. This doesn’t even take into account that we see posts from non-KR players as well!
There is some fearmongering being thrown around; people saying we are trying to shut the playerbase up or that we are being elitist in only taking feedback through the official channels. We want to hear what you have to say. (Wouldn’t it be elitist to look at feedback from our friends and not others?) We also need to know “how many people have submitted feedback on Satyr?” and be able to address problem areas that way. If no one submits feedback on a list, we can assume that list is acceptable and move on to the areas that have a high concentration of feedback. Matt and I NEED the statistics provided by Google to do necessary math. If one person complains loudly and seventeen people think it’s the coolest thing since sliced bread, it is reflected in those statistics, which doesn’t happen with discussion. This is not to say you should not discuss things. Please do! Discussion is incredibly valuable in understanding the viewpoint of other people. But please stop spreading misinformation in those discussions and getting upset with us for saying something is not the case.
In this post I have included some screencaps of the graphs that we see in the feedback form and why it is important to our process. This lets us clearly see how many people have commentary on each item, and assign a priority to each topic for the order to address concerns. We’re not a multinational corporation being paid to monitor our social media tags. This is being done entirely in our free time! If you want to make sure your feedback is taken into consideration when we get to the topic it’s about, use the form. If you can type it on Facebook, you can copy it into Google. Let’s say we get to the dragoon list three weeks from now - even if we remember where a discussion happened, how are we going to find it? What if you post a lot? What if it’s buried in a thread of 200 comments? Our team is just not big enough to individually respond to every concern. In case you forgot… There are only FIVE of us, and four of those five have full time jobs or school that are not KR. If my full time job was monitoring social media for KR, this post would just say “hey make your KR posts public”. But I do not want to make a promise I can’t keep.
A promise we CAN keep is that we read and consider every single piece of feedback submitted through the form or questions asked on the KR forum. So please use the channels we have provided, or whatever you have to say risks being lost into the void of the internet. We want to try to incorporate whatever you have to say, so if it is a big deal to you, please use the forms and forums.