Ombudsman is treated as a person who is appointed for the specific purpose of looking into complaints against maladministration
Generally speaking, an ombudsman is treated as a person who is appointed for the specific purpose of looking into complaints against maladministration. He is even regarded as a grievance officer who looks into the measure of the quality of state services. But technically speaking ombudsman is not a single person it is an institution comprising of numerous people who are appointed to investigate complaints of different types mostly related to maladministration in the public sector. Legal experts are of the opinion that the institution of the ombudsman acts as a referee as it looks into both sides of the complaint and thereafter delivers an independent and bias-free solution.
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