No Further Action Required

All Reports Have Been Reviewed

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GENERAL NOTICE

All materials contained herein have been reviewed and categorized.

Observed variations in subject behaviour, environment and physical condition are considered within acceptable limits as quantified by [REDACTED].

No immediate intervention is required at this time.

Please be advised that:

Not all entries will be complete

All functions are operating within expected parameters.

Continued observation is recommended, but no further action is required.

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CASE REF: FR-24-0317-B 

INCIDENT TYPE: STRUCTURE FIRE  STATUS: NO FURTHER ACTION REQUIRED  TRANSCRIPT — INITIAL RESPONSE  March [REDACTED] March [REDACTED}

 Officer X: Fuck--fuck--dude--I can’t-- Jesus christ--(retching) Officer Y: Easy, easy. You want a water? You got water? (plastic rustling) Officer X: (spitting) Shit. (Drinking) Officer Y: First fire? They’re always rough.  Officer X: (spitting) No I just-- fuck-- did you go in there? Officer Y: No, just got here, why? Officer X: She was all burnt up man--she-- Officer Y: Yeah. Officer X: No, you don’t understand. She wasn’t--she was inside the stove. Crawled right in. Closed the door behind her.  Behind her.  Officer Y:.... People do strange things in fires. Just uh--just write it up.  Officer X: What? Officer Y: Just write it up.

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DATA FRAGMENT ATTACHED

REF: W3a7635

0039.17.22 // 8841-2200-17

09-XX-4421 / 77-03-19-00

INPUT: 0013-09-11

OUTPUT: 1901-0000-08

ERR? 22-22-22

STABLE // STABLE // STABLE

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STATEMENT — RECORDED [REDACTED]

BY: [REDACTED]

“I followed the instructions, I did. I read the manual very carefully, I uh— I want to be clear about that.

(pause)

Anyway it was fine at first. They charged like they should. All that.

But then my kid, uh—he said he heard them like, talking? When we weren’t in the room? And uh, I mean, he’s eight, big imagination, you know?

(movement)

But then they started just—calling out.

(inaudible)

And uh—my wife heard them, so uh, I sent them to her mother’s and…

(pause)

…well you saw.

I sent you the pictures.”

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REF: W3a7635 Collected at [REDACTED] Event confirmed.  No further action is required

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SIN-O-TEC CUSTOMER RESPONSE PROTOCOL

REF: WET BATTERY INQUIRIES

---

Thank you for contacting SIN-O-TEC.

We understand your concern regarding recent wet battery activity.

Please be advised that all wet batteries are routinely tested and maintained by certified SIN-O-TEC personnel. Reported changes in behavior, temperature, or responsiveness are considered within acceptable operating parameters.

If you are experiencing irregular output, please ensure that:

- the unit remains in its assigned location

- contact is not interrupted during active cycles

- all instructions provided at time of installation are followed

Callers may report:

- increased heat

- vocalization

- resistance to handling

These conditions do not indicate malfunction.

If the unit becomes unresponsive, do not attempt removal.

A replacement may be issued following review.

---

No further action is required at this time.

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Welcome to SIN-O-TEC

Dear [REDACTED],

Welcome to SIN-O-TEC!

We’re so glad you’ve chosen the SIN-O-TEC family to grow your career as a WET BATTERY TECHNICIAN.

SIN-O-TEC is a leading innovator in WET BATTERY TECHNOLOGY and we are confident you will help our team find continued success. 

You have already received an email from Human Resources regarding your benefits package. Outlined below are the details of your role and start date. 

Name: [REDACTED]

Start Date: May 3, 20XX

Position: WET BATTERY TECHNICIAN

Responsibilities:

WET BATTERY INSTALLATION (CONSUMER AND BUSINESS)

MAINTENANCE OF BATTERIES, CHARGING SYSTEMS AND WIRING HARNESSES

OPTIMIZING EXISTING BATTERY SETUPS

TROUBLESHOOTING CUSTOMER REPORTED ISSUES

UPSELLING WHERE APPROPRIATE

CONFIRMING CONTINUOUS OUTPUT UNDER STANDARD CONDITIONS

ENSURING WORK VEHICLE IS PROPERLY STOCKED WITH MATERIALS 

Once again, congratulations, and thank you for joining the SIN-O-TEC family. 

Sincerely, 

Albert White 

Consumer Relations

—  

SIN-O-TEC  

Salvage | Innovation | Net Zero Waste  

Email: [email protected]

Website: www.sinotec.com

------

Dear [REDACTED],

I’m writing to let you know about an exciting new opportunity that SIN-O-TEC is making available to our WET BATTERY TECHNICIAN team members in your area.

 You will be participating in a new sales pilot offering low cost upgrades to our customers, focusing specifically on our SIN-O-TEC Qr556 models. 

Qr556 models, while a customer favourite for their near silent charging and minimal upkeep, are reaching their end of life. You will be able to offer our customers special discounts and payment plans if they agree to upgrade to our latest iteration, the Sr660. 

The Sr660 is our top of the line model, similar to the Qr556 but with improved sound dampening, extended charging technology, and simpler maintenance, all while operating perfectly within new standard parameters. 

For every upgrade to the Sr660 you sell to an existing Qr556 customer, we will waive their disposal fees, and pay you $650, per successful sale and install,  which is 5% higher than your standard commission. 

Nervous to try and bridge to the sale? Here are a few things you can try to ensure your customer understands the benefits of upgrading. 

“I see you still have your Qr556 running! Did you know you can get the same great charging technology in a smaller, quieter package? Can I tell you about the Sr660?”

“I see you’re focused on longevity with your wet battery experience. Unfortunately, the Qr556 are reaching end of life. Have you heard about the Sr660? Less movement, more optimal parameters! I’d love to get you set up.”

TIPS:

Focus on value - the Sr660 is meant to last as long if not longer than the Qr556

Some customers may be attached to their old Qr556 models. Assure them that the Qr556 systems will be disposed of cleanly and humanely. 

Questions? Don’t hesitate to reach out to your team lead. 

Congratulations and happy selling!

Sincerely, 

Albert White 

Consumer Relations

—  

SIN-O-TEC  

Salvage | Innovation | Net Zero Waste  

Email: [email protected]

Website: www.sinotec.com

---

Dear [REDACTED], 

We always want to make sure you are set up for success in all parts of your role as a WET BATTERY TECHNICIAN here at SIN-O-TEC.

As such, we have collected some of the most common questions customers ask about the Sr660 as provided by our team members.

We hope this documentation helps with your continued sales success. 

As always, if you have any additional questions, do not hesitate to reach out to your team lead. 

Sincerely, 

Albert White 

Consumer Relations

—  

SIN-O-TEC  

Salvage | Innovation | Net Zero Waste  

Email: [email protected]

Website: www.sinotec.com

----

FREQUENTLY ASKED CUSTOMER QUESTIONS ABOUT Sr660

Q: What is the expected lifespan of the Sr660?

A: Thanks to new patented technology, the Sr660’s lifespan could be as much as 20 years. As is the case with all wet batteries, it depends on how strictly the user adheres to the maintenance and update schedule.

Q: What are the maintenance requirements for the new Sr660 model?

A: Due to the Sr660’s expanded power abilities, we do recommend twice yearly scheduled maintenance. These can be scheduled through a technician in advance, or at their leisure on our website or through our contact centre, 1-888-SINO.

Q: Does the Sr660 require a new base? 

A: No, the Sr660 can continue to use the old Qr556 base, or any of our previous Sr bases. (Excluding Sr010.) However, we do recommend that the base be examined before the Sr660 is installed, to ensure it can continue to be used safely. 

Q: Is it normal for the unit to produce sound when not in use?

A: Yes. The Sr660 will make some ambient sound in between charging cycles. This is normal, and can be dampened with the optional SIN-O-TECH wet battery cover. Some customers prefer to keep their batteries in a basement or closet. 

Q: Does the unit respond to verbal input?

A: In emergencies, the unit will acknowledge verbal input. However, we do not recommend using verbal input in day to day tasks. The installed panel is the most effective way to operate your Sr660 system.

Q: Why won’t it stop looking at me?

A: Visual tracking may occur between cycles. This is to be expected and does not indicate malfunction. Continue to use your Sr660 as normal. No further action is required