Marriott - Vice President, IT Business Partnership & Planning
Sets the cross-functional business plans and roadmaps for emerging technologies through collaboration/participation in client business strategy and planning. Serves as the single point of contact for emerging IT technologies that support and advance client business strategies. Works with IT and sourcing contacts to ensure current and future client needs are met.
· 12+ years of business or IT strategy leadership experience in support of business objectives with relevant experience in developing strategic IT roadmaps and devising solutions in emerging technologies (e.g. digital/mobile, distribution strategies, and user personalization)
· Direct management of complex budgets in excess of $15M direct and indirect costs
· Direct management of cross functional, sourced, or matrixed teams
Demonstrated success leading medium- to large-scale initiatives/transformations
Proven executive experience in strategic planning and budgeting within one or more business groups
Experience with and knowledge of IT outsourcing activities in a managed services environment
Proven knowledge of most aspects of the IT functional areas
Experience in writing white papers, technical strategy documents and repeatable industry solutions
Strong process management skills
Strong negotiating, influencing and problem resolution skills
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Experience in business systems and process planning
Knowledge of business environment, service requirements and hospitality culture
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
Deep understanding of IT financial structures and ability to manage to corporate financial practices and goals - including drivers of process costs
Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
Graduate/post graduate degree
Collaborates in the Business Strategy and Planning of the Business Partner
Responsible for the portfolio of business projects for emerging technology projects and coordinating those efforts across disciplines
Partners with client organizations to shape technical vision and solve customer business problems
Works with the client to ensure continuous client satisfaction though the collection of feedback and reporting of key metrics
Creates and maintains business IT strategy and IT planning for client organization, including business product roadmaps
Drives innovation in emerging areas of technology across the organization
Leads business unit compliance with service provider and IT agreements and contracts
Ensures service levels continue to meet the needs of the client organization as business needs change
Facilitates IT governance structure and processes within the client organization including designing decision rights, standards and practices
Partners with client team to complete business cases through providing relevant IT information and ensuring it meets all relevant IT standards
Ensures accuracy and effectiveness of estimating and planning management
Communicates important policy changes that affect service provider and/or client operations including any potential service issues
Ensures completeness and success of all IT projects done for the client
Escalates issues as appropriate to resolve client issues
Works with IT and Sourcing Contacts
Partners with IT and service providers to proactively manage future client needs
Ensures that important clients changes are communicated to IT teams and service providers
Partners with IT teams to ensure services are being provided in order to meet customer needs
· Communication -Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
· Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
· Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
· Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
· Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
· Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
· Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
· Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
· Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
· Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
· Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
· Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
· Developing Others- Plans and supports the development of others’ skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.
· Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
· Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
· Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
o Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.
o Technology Life Cycle: knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.
o IT Systems: Knowledge of IT systems supporting the business including benefits, requirements, costs, justification, and operations.
o IT Resources: The ability to secure and manage IT resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information and resource planning) and measure project impact.
o Business Unit Strategic Context and Objectives: Knowledge of a business unit’s strategic context and objectives, the business needs for delivering new products and solutions, and the strategic and financial objectives of a product or solution.
o Customer Business Processes: Knowledge of customers’ business processes, information systems needs, business rules, requirements, development tasks, and quality metrics.
o Translation of Processes into IS Needs: The ability to translate business processes into information systems needs.
· Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
· Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
· Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o Reading Comprehension - Understands written sentences and paragraphs in work related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.
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