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[levigordy]

Ghost Tour Exprience

The first assignment given was to experience a service based offering and to document our encounter. The service selected was Savannah by foot pub crawl. This proved to be an interesting event. This was a first in making an effort in being cognizant of my interaction with a product(this being the service). Being observant you start to notice the settle changes that can be made to allow for a more pleasurable experience. 

[levigordy]

Service Design.....

Giving this blog thing a go....I haven't blogged nor do I know much about blogging so let's see how this turns out. 

I entered into Serv711 without any prior knowledge of service design and what role it plays within an organization. I am currently pursuing an MFA in industrial design and it was highly recommended to have some exposure to service design, it's principals, theories and methods. Now that we have several classes and projects completed, I will take this opportunity to point key takeaways for me and some of the methods and processes I found interesting.