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@mandardeshpande
Expectation Setting: A precursor to a fruitful relationship.
Expectation Setting You must be wondering what expectation setting has to do with fruitful relationship? It is quite simple to understand, as you all know each relationship is built upon interpersonal communication i.e., a dialogue. And such communication has underlying element of mutual expectations deeply entwined into it. The process of Expectation setting – be it at workplace or otherwise,…
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Two Factor Authentication (2FA): Is it applicable to our life too
Two Factor Authentication (2FA): Is it applicable to our life too
2FA Everyone these days uses internet once every day, just to authenticate our actions and secure our important information from hackers or fraudsters. In similarly way in our lives too, we seek authentication of our actions by someone close to us or by self. Technically speaking, 2FA is a system that works to provide two ways to verify or authenticate to confirm your own identity. In fact, it…
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The Key Person Identification: A key ingredient in entire selling process
The Key Person Identification: A key ingredient in entire selling process
(Extension to ZMOT – The Indian Perspective) This is in continuation my earlier article on ZMOT : The Indian Perspective ( http://mdblog1102.wordpress.com/2022/04/23/zmot-the-indian-perspective/ ) which talks about the buying decisions with Indian perspective in light of the philosophy coined by Google. As already discussed, that ZMOT is a state of mind and gets activated at a stimulus or…
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Catchment Planning
Catchment Planning As the name suggests, it is area and expanse of work area which a unit would be catering to. I is a,so important from the point of view of area to be catered and the quality of business output expected from the catchment. It is a challenging task as it requires lot of capital outlay and other resources. Bank branch location need modelling, location relevant data and fast and…
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ZMOT: The Indian Perspective
ZMOT: The Indian Perspective
ZMOT : The indian Perspective ZMOT: The Indian Perspective Did you know that any buying decision goes through a “step-up ladder” process – the journey on path to purchase, before finalizing on any purchases? In present times always-connected, mobile first world and increase in buyer touch points, the buying process has shortened. Thus, these decisions are quick and more well informed. Internet…
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Per Staff Product Activation: "Soul" of a "SOL"
Per Staff Product Activation: “Soul” of a “SOL”
Activation By definition, Retail is the sale of goods and services to consumers. Thus, it signifies culmination of delivery of products to end user. In other words, Retail activation is the deployment of experiences to promote, engage customers, create shareable moments, and stimulate purchases. It is often classified as experiential retail, in-store events, or shopper marketing activations by…
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Your ‘Thoughts’ are seed to your success in life: What kind of seeds do you plant in the fertile ground of your mind?
Your ‘Thoughts’ are seed to your success in life: What kind of seeds do you plant in the fertile ground of your mind?
Sapling of Thoughts A secret magic potion to a successful life and help us to achieve our goals – our thoughts. Our mind is a powerful ‘thought generator’ and is capable of thinking multi-directionally. The very thoughts we generate in our mind, run our life. These thoughts direct an achiever to keep achieving and a non-performer losing in life. An unbridled mind can generate all sorts of…
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‘Halāhal (Sanskrit हलाहल)’ - a By-product out of ‘Samudra Manthan’: Its relevance in Management
‘Halāhal (Sanskrit हलाहल)’ – a By-product out of ‘Samudra Manthan’: Its relevance in Management
Samudra Manthan Mythologically, Samudra Manthan (Churning of Ocean) was an important event. This event has significance as besides, introducing us to new form of Lord Shiva as ‘Neelkanth’, but also the various life lesson. It also signifies that any process started positively has to face hurdle of negativity in the form of ‘Halahal’. Shiva हालाहल is a Sanskrit word which signifies ‘ a sort of…
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Metaling the Mettle: New approach to Employee Performance Assessment
Metaling the Mettle: New approach to Employee Performance Assessment
Metaling the Mettle Business generated by each employee in terms of revenue or otherwise, directly or indirectly, becomes the building block for top line & bottom-line numbers for any organisation. It goes without saying that, for any organisation business numbers directly correlates to the number of employees and the extent of productiveness of each employee against the set targets. In terms of…
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Optimism, Pessimism, Realism: What to choose?
Optimism, Pessimism, Realism: What to choose?
It is a irrefutable law of nature that person’s mindset or thought process has lot of bearing on what he is and he will be? These attributes of human nature clearly demarcates between winners and the also-rans. When we talk about a viewpoint of looking at life or situations, two attributes of human nature which cannot be ignored; Optimism & pessimism. While both the attributes are placed poles…
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Customer Value Creation: Why it is important to track it?
Customer Value Creation: Why it is important to track it?
Customer Drives Shareholder Value Customer drives shareholder value. There’s definite correlation between Customer value creation and shareholder value. If we think from the perspective that value is determined by customer and that value creation is derived from customer relationships then it makes sense to consider customer relationship value as a key metric. Every business is based on the…
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Conquest for growth - Spirituality and Growth in Career have something in common
Conquest for growth – Spirituality and Growth in Career have something in common
Conquest for Growth Have you all ever thought the personal career growth follows the same path as in the process of enlightenment in Spirituality. While the time may be a differentiator– one life and many lives but the performance and purification in both which counts. The Yoga, Meditation and good deeds in each rebirths ensures purification of soul and brings you near to the Supreme Power.…
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10 posts!
Pareto’s Principle || Recipe for a possible “Time Bomb Event” in Retail Banking
Pareto’s Principle || Recipe for a possible “Time Bomb Event” in Retail Banking
Time Bomb Firstly, let us understand Pareto’s Principle which is also called as 80/20 rule. As per Pareto’s Principle, which asserts that, for any given event, 80% of the output results from 20% of inputs. In business parlance, goal of the 80-20 rule is to identify inputs that are potentially the most productive and make them the priority. However, in Retail Banking it works differently, it is…
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Customer Centricity || Need or a Habit? Now and Beyond.
Customer Centricity || Need or a Habit? Now and Beyond.
Customer Centricity is equivalent to meeting customer expectations – Now & Beyond Clearly, the pandemic has not only impacted but also disrupted the basics of every business line including the Banks. This crisis has made a significant and noticeable behavioral shift. And has impacted consumer behavior globally as many consumers were forced to work from home, financial institutions closed lobbies…
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Retailing is Detailing || A step towards staying relevant and competitive
Retailing is Detailing || A step towards staying relevant and competitive
Retail Business is in detailing – be competitive and stay relevant. While many articles / posts have been written on this subject, however, I’m touching different contours of it by connecting dots between traditional retailing and need for transformation or migration to new digital age with reference to retail banking. This term was coined in 2012 by Mr. Philip Clarke, CEO of TESCO to…
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Vices, Routines & Reward Centers || Breaking the chain of interdependence
Vices, Routines & Reward Centers || Breaking the chain of interdependence
Why do we think Vices are insurmountable? A Vice, as per definition, is a practice, behavior., or habit generally considered immoral, sinful, taboo in society. It is a negative character trait, a defect or a bad or unhealthy habit Why do we think Vices are insurmountable? I feel they are. Before deciding the wining over strategy, it is very important to understand other two constituents which…
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