I bought a Dell Inspiron 15R Special Edition and received it on July 26th. The list below sums up my experience with it.
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Within 1 month:
- Wifi connection randomly dies (1-5x per day, sometimes even more)
- Keyboard has manufacturing fault
- Laptop freezes while trying to shutdown (2x)
Within 2 months:
- Laptop became utterly slow for no reason (returns daily)
- The ’ button does not work well unless I type slowly
- The shift key keeps malfunctioning while holding it down (results in things like “HEEeeEeeeEey” when trying to type in caps)
Rest of 2013:
- The backspace button almost never works anymore
- A small piece of the N key has broken off for no apparent reason
- Watching 720p or higher quality videos from disk causes horrible stutters in audio and video
- Websites sometimes load 100x slower than ususally (or more even)
- During bootup sometimes my wallpaper changes every milisecond causing very extreme lag
January 2014:
- Cable internet now also randomly loses connection
- Videos sometimes appear with obvious artifacts
- Internet connection randomly freezes (does not appear to disconnect)
- audio & video for video files often stutter when performing simple tasks (new tab; opening folder, etc)
- The C button almost never works anymore
- Hard disk makes clicking sound (1-2x per day; becomes more frequent)
* This is a heavily compacted version of the issue list
* Issues that are likely related to ones already listed and/or aren’t Dell’s fault are not listed
* To keep this list readable, issues aren’t explained in detail, making them seem like less big of a deal
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It stops at January 2014, but not because new issues stopped arising. It stopped, because Dell kept refusing to do anything about the issues. They ended up sending a guy to my house who said I need a motherboard replacement. It’s the same thing I was thinking, because there were just way too many issues with the thing. Sadly, when he called Dell headquarters to make a second appointment with me to replace the mother board, they gave him the red light. He ended up replacing my keyboard, but that’s all he could do for me.
In May 2015 I ended up buying a new laptop from BTO.eu and it’s served me just fine. The Dell has been unused nearly every day since. I booted it up last week though, and after walking away and coming back it had turned off. It won’t turn on anymore. Turns out there is something causing shortage. I’m currently opening the laptop and trying to fix it.
>>> One thing is for sure, OWNING A DELL… IS HELL. <<<
They used to have fantastic costumer support, but they don’t seem to care about their customers at all anymore. Brace yourselves if you end up falling for a laptop 150 euro cheaper than the competition, mine was NOT worth it. I paid 700 euro for the laptop but I can’t say it has been worth more than 250 euro. You can buy faster, more reliable laptops even at that price point, depsite my Dell having a quad core CPU, dedicated GPU and 8GBs of ram.