Murphy's Law Inn @murphyslawinn - Tumblr Blog

HOW are you going to keep a concierge on the phone for 10 minutes, go through the dates and rates, give them your name, address, phone number, e-mail address, and then get to the VERY LAST PAGE (payment) and say, "Oh, I just wanted to check the rates. I'll just check around and I may give you a call back. I didn't plan on reserving." ???

#concierge #front desk #customer service #hospitality #not always right

Here’s Your Sign

Sign on the 117 dining room door: "Reception is located on the ground floor of 121." 40% of guests: "-reads sign- -goes to the ground floor of 117- -tries a locked gate- -confused-" 40% of guests: "-reads sign- -goes to 121, the correct building, then goes upstairs and tries that door instead-"

What we say to 20% of the guests: " Oh, hey, you came to the right door!" "Well, yeah, there was a sign..."

#hospitality #customer service #notalwaysright #tourists #bed and breakfast

"God, it is just too hot out there," one guest says to another as they exit the air conditioned office and leave the door open behind them.

#bed and breakfast #hot #rude #guest

When your Late Arrival comes earlier than you were told, when you haven't washed off your make-up yet, so you end up having to check someone in looking like Dracula's more flamboyant cousin in a fluffy polka-dotted robe.

#hotels and hospitality #Just overnight things

#hotels and hospitality #puns

Some of our guests are well-travelled, educated, and full of delightful anecdotes. Some of our guests point to a parking metre and asks us what species of tree that is.

#hospitality #guests #customer #bed and breakfast #inn #hotels

Guest: "CL, huh? What does that stand for?"

Me: "... Concierge Legend."

#initials #concierge #humour

Me: "Do you have any questions or anything?"

Guest: "No, I just had a question about--"

#bed and breakfast #hotel #hospitality #stupid questions #not always right #customers

Guests, upon seeing me eating breakfast: "Hello! I was wondering about the trolley tours, where do I sign up for those?" Me:

#guests #breakfast #questions #break #hospitality #bed and breakfast

So, this one guest from England comes in, kept asking for the restroom. I kept directing her to it, but this seemed to confuse her. Turns out she was trying to check in under the name 'Anita Lou.' You couldn't write this stuff.

#hospitality #bed and breakfast #hotel #inn #front desk

Diary of the recently domesticated:

Guest: "Hello, how are you?"

Me: "You're welcome. :)"

#hospitality #hotel #inn #bed and breakfast #front desk

If I offer to take your bags up and you frown and ask me for a guy instead, I don't care how I'm feeling. I will lift your suitcase around like a bag of balloons out of spite.

#hotel #bed and breakfast #sexism

Only the most professional employees play Rock, Paper, Scissors to decide who's going to deal with the problem guest.

#rock paper scissors #professionalism #hotel #hospitality #inn