Important Changes to Domain Renewals
We want to let you know about some important changes we’ve made recently to improve and simplify managing your domains.
Every day customers contact us needing help to get their websites back online after their domains accidentally expire. This can happen because they simply forgot to renew their domain, sometimes the person who does domain renewals was on vacation, or left their job, or authorization for a payment was needed and couldn’t be obtained over a weekend. If we are able to get back a domain that accidentally expired, it can take up to 48 hours for the website to reappear. Sometimes domains aren’t recovered early enough and getting them back results in costly fees and complicated processes. In the worst cases, we aren’t able to recover lost domains at all. In response to this, we’ve made some changes to domain renewals that will resolve all of the above issues.
It’s simple - keep your domains until you tell us you no longer want them. This means that the domains you have with us will now always renew . We’ll bill you for your domains annually until you tell us you don’t want them any more, then we will cancel your domain and your bill will stop. You can cancel a domain at any time from your Domain Manager. If you forget to cancel a domain before your annual charge, no problem. You can cancel it within 30 days of being billed and we will automatically credit your account. We’ll send you (and everyone on your account) a notification email when domains have been cancelled to prevent any errors. If you cancel a domain by mistake or change your mind after cancelling, you have 30 days to recover that domain - just click the recover domain link in your Domain Manager.
Simply put, you can now manage your domains like many of your other services – phone, Internet, magazine subscriptions - which continue until you decide you don’t want them anymore. Additionally, you now have far more control over your domains because you can cancel a domain at any time. With this ability you can remove domains you don’t need and don’t wish to continue extending.
We are excited about how simple and easy this is, and welcome your feedback.
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