I couldnāt really read this easily so Iām typing it out so yāall donāt have to strain as hard as I did
āNorma [redacted] has been waiting for follow up for about 3 hours.ā
āVisited [store name]. I asked for a deal that I had a coupon for. The rude little girl told me she would not honor my coupon. I spend a lot of money at Chuck E. Cheeseās and a guest should never be told no. I asked to speak to the manager immediately. A disheveled blond man with a coffee mug came up to me and asked what the problem was. I had assumed he knew his role well enough to honor the coupon as any manager should. I told him and said āI know you will honor this.ā He said āNo, I donāt think I will.ā When I told him I spend a lot of money here and it was my kids birthday he said āListen Karen this is a Chuck E Cheese I canāt throw a rock without hitting 3 people whose birthday it is.ā This disgusted me. My name is Norma. He was totally ignorant, rude, and condescending. I demanded to speak to the highest management staff member of this store. He had the nerve to spin in a circle and ask me āHow can I help you?ā I demanded the corporate phone number. He was obviously trying to entertain the young girl cashier who was giggling the entire time. Completely unprofessional and rude. Worst customer service I have ever seen in a restaurant in my entire life. He gave me a card with the district corporate number on it and I told him I would not be returning to this store and I would tell my friends to not come here either. He told me to have āa Chuck E Dayā which was very obviously spiteful. I was furious and appalled. He is a smug jerk. After, I went to my car to cool off and called the number on the card. The corporate employee answered and said āHello again Karen how have you been?ā IT WAS THE SAME JACK*** INSIDE THE STORE. MY NAME IS NORMA.Ā
This man needs to be fire. I am writing a letter to corporate. I will never set foot in another Chuck E Cheese again for the rest of my life and I will be telling my friends and family to do the sameā
discoholicmusic
janainaart
prguitarman
2087
