#1 What is the insight behind this campaign?
The insight behind this campaign is, airline tickets are too expensive for those who don't travel a lot in Australia, and people are ashamed to choose TigerAir.
#2 Research online and elaborate on what is the objective and campaign strategy behind this video trying to achieve for the people in Australia?
The objective is to increase the airline revenue by 5% over 6 months. Attract 50,000 customers to our database and make the campaign cost neutral in the first 6 months. So the idea was to take frequent flyer club a cliche and expected things and flipping them to create Tigerair Infrequent Flyers Club to spice things up a little. A service platform that rewards people who hardly fly at all, with almost nothing to at all.
Their strategy was to make cheap badge of honour. Many Australians who chooses to fly with Tigerair are ashamed of their choices. Needing to make the statement more less about how one much one can afford, rather than a statement about how smart you are with your money. Their strategy would be, making flying Tigerair something not to be ashamed of. Also reseting the customer expectations about what to expect when they did fly with Tigerair.
The infrequent flyer club is essentially a customer relationship management (CRM) platform that allows Tigerair to keep “infrequent flyers” up to date with great deals and surprise and delight incentives to travel to a number of popular destinations across our network. An integrated marketing campaign including You Tube, out of home and radio advertising, social media, airport advertising and on plane activation will drive traffic to the website and encourage membership uptake.
Tigerair offer a system where you earn no points, are alerted about deals and can choose your own membership. Customer can choose from 18 levels – Hipster chino through to triple emerald sapphire ivory and level beer. Once chosen the level and registering online simply print off the card and you’re in! Any airline can have a frequent flyer programme but it takes a special airline to think about the people that do not travel by air so regularly. There are no lounges or preferential treatment and you don’t earn points to be rewarded. Best of all you get to choose your own level of membership.
#3 Do you think this is a successful campaign? If the answer is Yes/No, support your answers with relevant understanding of what makes a good successful campaign.
I think that the campaign is really successful, the effectiveness and the results shown is remarkable. With the Infrequent Flyers Club living online, members could easily share their membership and other campaign elements. PR, social shares and direct response display advertising collectively drove sign ups to the club database that now total over 500,000 members - far exceeding the original goal of 50,000, $2 million in direct sales in the last 3 months, left a huge impressions on theirs 45 million target audience (both online and offline). Tigerair's first profitable quarter in 5 years.
The campaign sparked a re-appraisal of Tigerair amongst a sceptical and doubtful bunch of audience while they are also driving the sales up. The campaign delivered in its first year an annualised ROI of 229%. A brand that people once loved to hate, and only flew as a last resort, has become something people are buying into.
What made this a really good campaign is that, they changed the mindset of what people originally thought was skeptical about the brand, not only gaining more trust from the people, How they made the ads to convince the audience is also and important key, that will leave a huge impressions on to the people minds.