OrderLord Diaries

Captivating tales of timely delivery, tasty food and heroic deeds...

[orderlordblog]

Late Deliveries Harm Your Business

Providing a delivery service is like getting engaged. Especially in the restaurant business. Once you start a delivery service, you become engaged to your customers as well as to your couriers. However, this engagement is fragile. It takes a lot of effort to establish and run a successful delivery service but if managed poorly, it can harm your brand and reputation in the long run. There is a fine line between a flourishing and a fruitless delivery service.

What should you avoid once you start a food delivery service?

Don’t count on guesswork. Guesses will not work with a delivery service. If you rely on guesswork, sooner or later it will get out of control. A delivery service is a process. A process that requires good timing, good supervision and good management. Good, at least.

Ask yourself why you decided to deliver. More profit? Well, that’s a good reason. And what do you need to boost your profits with a delivery service? Actually, many things… First you need a well-managed and streamlined delivery process from order placement up to your customer’s doorstep. Next you need happy customers. Without doubt, happy customers mean more orders.

“Build lasting relationships with your customers by providing a unique delivery experience“

How can you make your customers happy? Of course, firstly with a tasty meal. But tasty meals are not the only critical ingredient for customer satisfaction. Ultimately, it is the customer’s needs that drive everything. It is easy to think that running a restaurant is about running a restaurant, but really, it is about serving the very individual needs of each customer in a way that makes the experience good and enables you to make a reasonable profit. It is always about assembling the right products and services in a unique way to deliver these benefits to your customers.

“If the overall experience of your customers is positive, you win. Orders will come in more frequently, customer loyalty will increase, word of mouth will drag in new patrons and your brand will shine.”

Now it’s time to ask yourself:

Do you know your customers?

Do you treat them well with your delivery service?

Do you deliver on time?

“You should avoid late deliveries as much as possible.“

A late delivery really harms your business. According to our latest consumer research, we found that 6 out of 10 people who experience a late delivery when ordering for the first time would not order again from the same restaurant. And 90% of respondents answered that if they experienced a late delivery from their favourite restaurant, they would need some time to get over it before ordering again. This means their ordering frequency is lowered significantly. It’s alarming.

Do you know how many late deliveries you make per day, week or month?

Please be honest with yourself. If it is only a guess, it is not correct. You need full control over your delivery service. You need to know exactly how many deliveries were late. You need efficient tools to measure this critical performance indicator since it determines the difference between a profitable and a fruitless delivery service.

What does a late delivery mean to your customers?

Based on our consumer research, we found that 87% of all orders are delivered in 60 or more minutes. But expectations are different. In a perfect world, 92% of respondents want their food delivered between 15 and 30 minutes from placing their order.

Yes, this might be really challenging because we don’t live in a perfect world. But the message is clear. Those who can deliver most of their orders in a shorter time will profit from their delivery service more than others. The demand for delivery services from the restaurant industry is increasing significantly. If you want to leverage your delivery service, you should look for a solution that will help you do it right.

“Because your customers deserve an outstanding delivery experience.“

Check out what the Orderlord Delivery Management System can do to boost your delivery service in a way that will make your customers stick with your brand.

BOOK MY FREE ORDERLORD DEMO NOW!

[orderlordblog]

Late Deliveries Harm Your Business

Providing a delivery service is like getting engaged. Especially in the restaurant business. Once you start a delivery service, you become engaged to your customers as well as to your couriers. However, this engagement is fragile. It takes a lot of effort to establish and run a successful delivery service but if managed poorly, it can harm your brand and reputation in the long run. There is a fine line between a flourishing and a fruitless delivery service.

What should you avoid once you start a food delivery service?

Don’t count on guesswork. Guesses will not work with a delivery service. If you rely on guesswork, sooner or later it will get out of control. A delivery service is a process. A process that requires good timing, good supervision and good management. Good, at least.

Ask yourself why you decided to deliver. More profit? Well, that’s a good reason. And what do you need to boost your profits with a delivery service? Actually, many things… First you need a well-managed and streamlined delivery process from order placement up to your customer’s doorstep. Next you need happy customers. Without doubt, happy customers mean more orders.

“Build lasting relationships with your customers by providing a unique delivery experience“

How can you make your customers happy? Of course, firstly with a tasty meal. But tasty meals are not the only critical ingredient for customer satisfaction. Ultimately, it is the customer’s needs that drive everything. It is easy to think that running a restaurant is about running a restaurant, but really, it is about serving the very individual needs of each customer in a way that makes the experience good and enables you to make a reasonable profit. It is always about assembling the right products and services in a unique way to deliver these benefits to your customers.

“If the overall experience of your customers is positive, you win. Orders will come in more frequently, customer loyalty will increase, word of mouth will drag in new patrons and your brand will shine.”

Now it’s time to ask yourself:

Do you know your customers?

Do you treat them well with your delivery service?

Do you deliver on time?

“You should avoid late deliveries as much as possible.“

A late delivery really harms your business. According to our latest consumer research, we found that 6 out of 10 people who experience a late delivery when ordering for the first time would not order again from the same restaurant. And 90% of respondents answered that if they experienced a late delivery from their favourite restaurant, they would need some time to get over it before ordering again. This means their ordering frequency is lowered significantly. It’s alarming.

Do you know how many late deliveries you make per day, week or month?

Please be honest with yourself. If it is only a guess, it is not correct. You need full control over your delivery service. You need to know exactly how many deliveries were late. You need efficient tools to measure this critical performance indicator since it determines the difference between a profitable and a fruitless delivery service.

What does a late delivery mean to your customers?

Based on our consumer research, we found that 87% of all orders are delivered in 60 or more minutes. But expectations are different. In a perfect world, 92% of respondents want their food delivered between 15 and 30 minutes from placing their order.

Yes, this might be really challenging because we don’t live in a perfect world. But the message is clear. Those who can deliver most of their orders in a shorter time will profit from their delivery service more than others. The demand for delivery services from the restaurant industry is increasing significantly. If you want to leverage your delivery service, you should look for a solution that will help you do it right.

“Because your customers deserve an outstanding delivery experience.“

Check out what the Orderlord Delivery Management System can do to boost your delivery service in a way that will make your customers stick with your brand.

BOOK MY FREE ORDERLORD DEMO NOW!

[orderlordblog]

Make Food Delivery Your Flagship Service

Are you dealing with food deliveries? Well, it’s all about people and people are complicated. Dealing with human factor might actually make your delivery service a nightmare. Do you often feel stressed hearing a question, ‘When will you deliver my food?’ You probably think: ‘I wish I knew...’

How about making food delivery your flagship service? Imagine you wouldn’t have to deal with human factor. Imagine you have an automated dispatcher that’s not tired, makes no mistakes and can handle all your locations. What if your cooks are well organized and drivers always know the fastest route? You won’t receive angry calls from your customers anymore.

Sounds like a science fiction? Maybe a few years ago but not today. With OrderLord Delivery Management System you can make this miracle happen in just a couple of weeks.

OrderLord is a software solution for effective management of food delivery service.

GET YOUR DELIVERY CHECK UP HERE: cure.delivery

[orderlordblog]

Cure Your Delivery

What? Cure your delivery? Are you kidding me?! Well, might sound like a cheap joke but in fact it’s a quite big issue which most of restaurant managers consider a nightmare. A FOOD DELIVERY MANAGEMENT.

Let’s get into the shoes of a customer for a while.

Customer: ‘Hello, I’d like a big bacon pizza, small french fries and one cheeseburger. Could you please deliver this order latest in 1 hour? I’m getting quite hungry.’

Restaurant dispatcher: ‘Yes, sure!’

So far, so good, isn’t it? But imagine it is a peak hour and a restaurant dispatcher receives tens of similar orders only in 30 minutes. This is the point when chaos comes to the scene. What, where, when? Dispatchers ain’t octopus. First they send orders to the kitchen. How? Usually on the first come first serve basis, so the orders are not cooked effectively. First delays are born. Finally, the food exits the kitchen and is ready to be collected by drivers. ‘Hey, drivers! where are you! We need drivers to deliver these meals! Hey you, please take this one there, this one over there, and this…’ Hmm, shortage, rush, no management, everyone’s got his/her own head… It’s like atoms running back and forth.

Customer: ‘Hello, 90 minutes ago I ordered my food to be delivered in 1 hour. It’s not being here till now. Where’s my food!’

Restaurant dispatcher: ‘Let me check what’s happened. Yes, your food was just taken by one of our drivers and it should arrive in 30 minutes.’

Customer: What?! Waiting for another 30 minutes?! Damn it!’

After another 45 minutes - you count it right, it’s already 2 hours and 15 minutes from ordering the food - a driver finally deliver the food to a customer’s door, with no apologize at all... (H)angry customer just grab the food and guess what. A surprise! Cheese pizza and hamburger. What?! Do you remember what was ordered? Look back… Yes, you’re right. Absolute mess and what more, the french fries are missing.

Well, this is kind of extreme scenario but it happens more often than restaurant managers are willing to accept. That’s why food delivery needs to be cured! In September 2015 we established a team of delivery doctors which helps to identify weak points in food delivery process as well as to solve all delivery management issues. We have developed a unique software solution and set up new standards for a food delivery management.

Welcome to the world of OrderLord. The most powerful delivery management system you can get. We solve problems with late deliveries and inefficient delivery management. We’re here to cure your delivery. We’ll help you to get rid of delivery chaos and (h)angry customers.

We are sure any restaurant and chain can recover their delivery business with OrderLord delivery management system. Right management and effectiveness is the key. And this is exactly where we can help to get rid of chaotic situations during peak hours. Food delivery management really can be fun and easy with Orderlord.

Have a full control over your orders and deliveries even during the busiest hours you can imagine. We’ll help you manage all the process from taking an order, managing your kitchen, organizing your drivers, to live tracking deliveries. Hate your deliveries no more. You’ll simply get well organized staff and what’s more important, smiled and happy customers.

And guess what’s the side effect. You probably guessed right. You’ll increase your customer retention, brand awareness and voila, profits. Happy customer means more income to your pocket. And that’s what turns the world. Or not? Well, reconsider to cure your delivery…

Sincerely OrderLord

[orderlordblog]

Delivery Doctors On the Block

London calling! That’s how we can simply describe an official UK market entry by OrderLord delivery management system. And what a successful entry it was! At the end of September 2015 we were exhibiting at Take Away Expo in London, eye to eye with the UK market. We wanted to find out more about food delivery and restaurants business in London at first hand. One of our key objectives was to introduce ourselves in a bit unconventional way. And, it exceeds all of our expectations.

There were quite a lot of communication concepts on the table while we were brainstorming our strategy on the Take Away Expo in London. Finally we ended up with a Delivery Doctors concept. The QSR and food delivery business does not have to be boring anymore. We know we have a superb product and delivery management solution which stands out of the crowd. So we also wanted to be exceptional and get a lot of attention during the Expo itself. We took the delivery doctor role seriously and went create some buzz :)

The delivery doctor concept was successful and brought many visitors to our stand. We got a lot of valuable feedback from restaurant owners and managers. We found out that delivery management is also a big problem within the UK and it really ‘needs to be cured’. I would say, we came here on right time. We are sure any restaurant and chain can recover their delivery business with OrderLord delivery management system. As our CEO Richard Lipovsky said: ‘I was quite surprised by a high number of drivers even on small chains and single locations’. Right management and effectiveness is the key. And this is exactly where we can help to get rid of chaotic situations during peak hours.

What was most appealing to restaurants and chains? In fact and pleasingly, the whole OrderLord product as a one single solution. Restaurant owners are aware of importance of all parts of delivery process and management. They appreciate the process transparency for them as well as for the customer. They have a need and vision of a great service that cuts time to deliver and perfectly route any order.

Well, now it’s our turn to prove we are ideal delivery management solution partner. We are looking forward to work with you to ‘cure’ and recover your deliveries. Food delivery really can be fun and easy with us. We proudly welcome on board all of our new UK customers! Let’s make your customers love your delivery services!

Yours OrderLord.com

[orderlordblog]

And where do you spent Valentine's?

To be honest, I always prefer a good glass of wine before box of chocolate.

Now, if you are not all about the wine and love to celebrate Valentine’s day in a big way, Orderlord has a few tips for you.

We are one day from the day when all people in love celebrate their happiness. Wherever you look, things are shaped in hearts- from pillows to chocolates. People are picking presents, buying postcards and planning something special. And no holiday goes without delicious food.

And how is Ordelord going to celebrate this special day?

To make most of this day, we recommend you to start at the City Bakery Annual Hot Chocolate Festival. The whole 3 West 18th Street is going to be in love after getting their “ Love Potion” Hot Chocolate. Hmm, can already taste it.

If you want to try something a little bit different and broaden your food horizons, check out Momofuku for lunch. Not only do they serve all kinds of delicious food, but you can also get delicious oysters. And let’s face it, there ain’t a better thing on Valentine’s than a little bit of afrodisiac + you know, all the vitamins oysters have. Burn the calories while walking around the city, get a pretzel and enjoy the atmosphere of this spectacular city.

All of a sudden its evening and time for the most romantic dinner you will have in the whole year. If you didn’t make any reservation for you and your boo, try out Measure Lounge. In this trendy restaurant you can enjoy healthy alternative burgers together with live music. All in the heart of New York City.

Are you reading this and thinking: “ Well, those are all great tips. But I am single and nobody is taking me out for dinner”. No need to panic. Just put on your comfy pyjamas, hit play on special Taylor Swift playlist and order in. Head over to our friends at Dig Inn, Wichcraft or Chop’t Salad to get a tasty and quick meal right to your door step. Stuff your faces with delicious food in privacy of your home. And don’t forget about the wine!

Single or not, have a happy Valentine’s day!! And for the rest, see you in Bulgaria ;)

P.S. Thanks to Moni! 

[orderlordblog]

Why restaurants struggle with delivery?

Yes we all love delivery. Getting our food without getting out of our slippers is just awesome, esp. in this crazy weather.

And its not one-sided either, since restaurants enjoy the many benefits that delivery has to offer.

expanding the reach beyond the four walls

better utilisation of kitchen capacity

letting new customers discover their food

boosting loyalty with fans at home/the office

Delivery simply means more customers, orders and revenue. Restaurants we work with get 30-70% of orders this way, so it really does pay to deliver.

But there is also a dark side that managers know all too well. Managing delivery is major pain in the neck.

It is basically leading a logistics operation while having to run a whole restaurant and making sure all customers are happy. And that is exactly the point. Within a restaurant managers know what is happening and have relative control over the customer experience.

With delivery it is a whole different story. The moment the delivery guy walks out, there is basically no way to tell what is happening and the experience a customer gets can be random.

This often results in late deliveries, cold food and mixed up orders. Not really the experience you envision nor what customers expect.

Besides that there is expediting. At peak times orders pile up, customers flood the restaurant and the kitchen is barely keeping up. The manager has to decide based on factors like prep and delivery time, location, order size, time of day and many more, which orders go out together and who's going to deliver them.

And even with experienced people factors like weather, traffic, unresponsive customers, buzzers not working can make a dent into the plan. To top it all off there is no feedback besides an angry complaint to deal with or a bad review damaging the brand.

The bottom line is that even though delivery is a great source of income it also makes the life of a manager far more difficult and customers do not get the experience they deserve. 

Does managing delivery have to be a struggle?

No. We believe that with tools like Orderlord, managers can save themselves a lot of time and nerves, while getting full control and transparency over delivery to provide an awesome customer experience as a result.

What does your delivery service look like? 

[orderlordblog]

6 MONHTS IN, 100K OUT!

Good news everyone! 

Today marks our half-a-year anniversary since we've made the switch into food. As a happy coincidence, today we've also crossed the magic threshold of 100.000 orders tour clients delivered with our help.

Our next hairy audacious goal is to reach 500.000 orders by summer 2015! Currently we are expanding to the US and Germany by actively signing up pilot partners for spring 2015.

There is a lot of work ahead of us on our quest to help provide a superior delivery experience to hungry eaters out there. 

A HUGE thanks to the team, investors, partners and our awesome clients that help us become better every day! 

[orderlordblog]

Seed investment secured, big things cooking!

Hello everyone,

we have some pretty exciting news we would like to share with all our fans.

Thanks to the hard work of the whole team and strong support from Wayra CEE we have secured a seed investment of EUR 200K from Neulogy Ventures joining their portfolio alongside great companies such as Piano Media, InHiro and Mentegram. Our decision to partner with Neulogy Ventures was also made based on their expertise,  large global network as well as the personal fit.   

We have raised this money with two specific goals in mind:

First it will help us in completing the redesign of our product both in terms of UX as well as its look and feel together with corporate identity and our web (which will all look pretty amazing thanks to ). We will also launch a new mobile app that will change the way customers experience the delivery of their food! 

Second it will propel us forward and enable us to officially launch commercial phase entering the US market as well as ramping up sales in Europe in order to help restaurants to bring order into their delivery process.

Hereby I would like to thank the whole Orderlord team and all of our advisors, specifically to Klaus Hammer and Viktor Fischer as well as the team of Neulogy Ventures for the effort and dedication that went into finishing this deal. A special thanks goes to the team of Majernik & Mihalikova, the law firm that stood by our side and supported us all the way. 

Finally I would like to thank our early beloved adopters SushiTime, CSA Happy Home Service & McDonalds as well as our supporters Mjam.at and SvenCreative/Shupito for their trust in our ideas and help when we needed it!

We are grateful for and proud of this amazing opportunity and we will do our very best to make Orderlord a global success! 

Thanks for your support

Richard

CEO & Cofounder

[orderlordblog]

Looking for our new Chief Designer

Your Team

Orderlord is making management of food delivery from restaurants seamless. With Orderlord any restaurant can turn their own food delivery into a powerhouse on-par with cutting-edge courier solutions. Our ambition is nothing less than world domination with the vision of becoming the go-to solution for top-quality food delivery service management.

We are currently half-way through the Wayra CEE acceleration program and have just secured the next round of investment to supercharge our growth in the coming year. The product is in closed-beta with McDonalds in Vienna and SushiTime in Bratislava using it to deliver their food to clients every day with 25k+ orders since June. Our aim is a full-scale launch on 1st October in the US with Europe soon after.  

Your Role

In order to make our vision a reality we are looking for a Chief designer to start ASAP who will evangelise and implement a world-class user experience as our key competitive advantage. Your role will encompass identifying user needs and translating them into clear design requirements for front-end developers. In other words turning complexity into simplicity with a touch of beauty to it.

Your profile

genuine love for products, people, and user experience

strong portfolio demonstrating relevant experience in UX and UI (mobile&web)

understanding of interaction design principles, best practices, tools and methods

proven track record in designing products end-to-end from vision to launch

experience with interviewing users to identify their needs, motivations and behaviours

translating the above into clear user stories as base for an engaging user experience

strong communication & copywriting with multiple stakeholders - dev, sales, marketing

technical understanding of possibilities from a front-end development perspective

proficient in creating detailed wireframes, user flows, mockups and prototypes 

Your challenge

distill complex issues into intuitive & engaging UX that even your grandma could use

these will be the products you’ll will create with us:

operator dashboard for effective order optimization and driver dispatch

drivers mobile app that helps them to focus on what they do best

last-mile mobile app for customers to know when their food will arrive

kitchen food estimate app to help determine the times food will be ready

our website with sign-up, user on-boarding and everything else on it

much more to come!

Your benefits

highly visible role in a supercharged slovak team with global ambitions

shaping the product - how it looks, feels and works with your skills and imagination

in charge of the future designer team and 3rd parties - agencies, freelancers

full support for self-improvement - time, conferences, trainings, tools, mentoring

attractive financial package for a job well done with option plan share the success

a lot of fun with people who love what they do and do it well

and of course delicious food from our customers!

If you see yourself in this position then don't hesitate and shoot us a brief mail why you think so together with a link to your portfolio to [email protected]. Can't wait to hear from you! 

[orderlordblog]

Let us introduce ourselves

This is Richard from OrderLord and since you're reading our very first post I think that its appropriate to briefly introduce WHO we are, WHAT we do and more importantly WHY we do it. 

So WHO are we? The team is made up of Dusan our CTO, who loves beautiful code as much as women (okay maybe a bit less, but still a lot). Next we have our Chief mobile developer Ivan who smashes rose-colored glasses on-sight and does our reality-check. Then there is Kubo our untiring frontend bug fighter and finally its me the guy who tries to get biz & tech under one roof so that it doesnt leak too much. 

WHAT we do is simple - we help our clients (restaurants & chains) to bring order into their food delivery process. Everything that happens after you place an order until the moment the food arrives at your door is managed through our system. With us restaurants do this faster, better and cheaper with happier customers at home and more cash in the bank - KA-CHING! We aim for nothing less than world domination through our dedication to quality, integrity and awesome service. 

WHY would we do such a thing? 3 reasons: 

1. We are passionate about putting our ideas into reality and seeing them succeed by producing smiles on the faces of our customers. 

2. We do it for the challenges we get to overcome, the experience points we earn (level up!), the superb people we get to meet and simply the scary fun of it.

3. We do it for the food obviously :) No matter the weather or time of year a crunchy pizza, tasty noodles or a king-sized burger we’re in.

There you have it, now YOU know everything about US. Its been a crazy ride so far and we're just getting warmed up so there's a lot to look forward to. And before i forget - dont be a stranger and say hello, we would love to hear from you, give us a cheer if you like what we do!

All the best and have an delicious day! 

Richard & The OrderLord Team