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Hurricane Florence Info

Hurricane Florence will soon make landfall in the Carolinas. While forecasters can currently only give low confidence estimates as to how it will affect Putnam County, early indications suggest that we may receive up to two inches of rain this weekend and this total could rise depending on how the storm tracks as it moves inland.

While any rainfall totals would pale in comparison to what our friends to our south will receive, ground saturated with recent rain may mean that Florence could still cause localized flooding in our area.

Out of an abundance of caution, Putnam PSD urges our sewer customers to take the following steps in case the hurricane hits our region harder than expected:

• Be prepared for any floor drains that are connected to your sewer line to possibly experience a backup. Move any items near the drain to another part of your house.

• Keep an eye on basement-level toilets (aka Pittsburgh toilets) and showers, as they may be another source of wastewater backing up into buildings.

• If you have an outdoor cleanout or sewer tap for future use on your property, check to see that they are capped and that the caps are undamaged.

• Loosen cleanout caps if they are firmly secured, thereby allowing it to pop off in the event of a major backup, thereby directing wastewater to your yard rather than in your house.

• As always, keep FOG (fat, oil, and grease), tampons, pads, diapers, cigarettes, paper towels, “flushable” wipes, and anything else that could contribute blockages to help maintain overall wastewater collection system efficiency.

As Putnam PSD’s sewer system is wastewater-only, we should not experience issues from Florence that may face some combined sewer/storm water systems, but with these simple steps, we can ensure that sewer backup isn’t one more problem for us in the event that this storm is worse than expected.

Thank you for your cooperation.

Putnam PSD to offer bill credit to customers affected by May 26, 2018 flooding

On May 26, 2018, several neighborhoods in the Putnam Public Service District’s service area were subjected to torrential downpours that resulted in localized flash flooding and property damage. During the cleanup, many of our friends and neighbors needed to use a significant amount of water to clean and disinfect their homes, shops, and offices, adding yet another expense on top of those occurred from lost property, time, and wages.

After discussing the matter with community members and PSD staff, the Putnam PSD Board of Commissioners approved a one-time bill credit equivalent to 1,000 gallons of water and/or 1,000 gallons of sewer collection to be applied to a future bill for those who had to use excess water for flood recovery.

If you believe that your PPSD-served property qualifies for this credit, here are the steps to take:

1) When you receive your bill that includes days in which you used excess water for flood cleanup, pay it as usual.

2) After paying the bill, write a brief note or letter that includes the following: a specific request for an adjustment related to excess water usage as a direct result of the May 26, 2018 flood, a brief description of how the extra water was used, your Putnam PSD account number (can be found on your monthly statement), your service (physical location, not billing/mailing) address, a current daytime phone number, and a customer signature.

3) Submit the request IN WRITING to our office by 4:30PM on Monday, August 6, 2018. Late or incomplete requests will not be processed. They can be dropped off at our office at 74 Scott Depot Road in Teays Valley or mailed to:

Putnam PSD PO Box 860 Scott Depot, WV 25560

After the deadline, requests will be reviewed and, if accepted, the adjustment will be applied as a credit to a future bill. This will be a $22.96 credit for approved Putnam PSD water and sewer customers and $11.08 for approved water-only customers.

Any customers with questions about the process or their eligibility should call the PPSD office at 304-757-6551.

Putnam PSD in need of updated customer billing addresses

Since 2013, Putnam County, WV officials have been notifying residents of changes to their physical address as part of the e911 addressing project. One of the final steps in fully implementing the new numbering system occurred in early November 2016 with the United States Postal Service no longer forwarding mail to the updated addresses that are sent to the deprecated house numbers. All mail using the former address will now be returned to sender as “unable to forward.”

On Tuesday, November 15, Putnam Public Service District received 215 pieces of returned mail from the previous week’s billing cycle. When our billing supervisor spoke with a representative from the USPS, the Post Office confirmed that they are no longer forwarding improperly addressed mail and that residents had been given ample time by county emergency management and postal officials to make the necessary notifications to utilities, creditors, etc. to update their address information. This means that some Putnam PSD customers will not receive their water and/or sewer bill until a correct address is provided to the District. Per Public Service Commission guidelines, failure to receive a bill does not relinquish a customer’s responsibility for payment nor exempt them from termination of service and associated reconnect fees.

We therefore ask that all customers who have not provided Putnam PSD with their new billing address do so ASAP. Please submit the account holder’s name, the account number, old address, and new address to our office. This can be done via email, fax, mail, phone, or in person:

Fax: 304-757-6558

Mail: Putnam PSD PO Box 860 Scott Depot, WV 25560

Phone: 304-757-6551

In person: Our business office, located at 74 Scott Depot Rd. in Scott Depot, WV, during regular business hours (M-F 8-4:30)

Additionally, we encourage customers to consider signing up for paperless billing and altogether avoid any hassles involving mail delivery.

We are reaching out to our customers via automated phone calls, social media, and local news outlets about the need for correct mailing addresses and thank them all in advance for their cooperation on this matter.

If you have any questions about the process, want to check if you are up-to-date, or would like assistance signing up for paperless billing, please call our office at 304-757-6551.

PUBLIC NOTICE TO WATER CUSTOMERS OF PUTNAM PUBLIC SERVICE DISTRICT

Notice is given that Board of the Putnam Public Service District will propose a Resolution (Water Tariff No. 8) setting forth increased rates, fees, and charges for water customers being billed under the District’s current Water Tariff No. 7.

A copy of the proposed rates is available for public inspection at the District’s offices located at 107 South Poplar Fork Road, Scott Depot, West Virginia and can also be downloaded at this link.

Click here to see a side-by-side comparison of Tariff No. 7 & Tariff No. 9.

ppsdflushing

Putnam PSD 2016 System Flushing

Putnam Public Service District will be flushing water lines in its service area during the months of April & May 2016. Flushing of water lines is performed in order to clean out distribution pipelines and remove any impurities or sediment that may be present in the pipe. Additionally, flushing gives District staff the opportunity to inspect the condition and pressure of the fire hydrants in the water distribution system. Routine annual flushing is in accordance with the West Virginia Bureau of Public Health recommendations and Putnam PSD is in full compliance with all recommendations and requirements from state and federal regulatory agencies.

During the time that the District is flushing lines, you may experience some turbidity or cloudiness in your water during and immediately after flushing takes place in your neighborhood. If your water is discolored, do not use for drinking, cooking, or laundry. If you encounter discolored water, run a faucet until it clears and, if the discoloration continues, call the District office at 304-757-6551. A precautionary 24-hour boil water advisory will be in place for water to be used for drinking or cooking while our crews are flushing in your area.

Updates on the status of the system flushing project, including but not limited to upcoming locations, problems encountered, notes on boil water advisories, photos, and videos, will be regularly posted on the District’s website & social social media accounts. The progress can be tracked by visiting flushing.putnampsd.com and bookmarking it in your favorite web browser on any computer, smartphone, or tablet. Information will also be posted on Facebook and twitter (@PutnamPSD) with supplementary information being posted to Instagram (@PutnamPSD). Links to all of these resources can be found at PutnamPSD.com.

Rep. Evan Jenkins speaking with PPSD General Manager Mike McNulty (center), Harrisville Mayor Alan Haught (left), & WVRWA Exec. Dir. Amy Swann (taking photo) about some of the issues facing rural & suburban public water/sewer utilities in WV.

PSSD crews have repaired most of the damage to the Kings River tank.

Pam Turley, Dispatcher in Putnam PSD's Construction & Maintenance Division, stocking the former Shawnee Estates wastewater treatment lagoon with fingerling bluegills. Bluegills are a natural predator of mosquito larvae, thereby providing a natural means of insect control that costs less than & reduces the need for chemical insecticides near the impoundment.

The boil water advisory for Putnam PSD customers in the Morgans Landing/WV 817 area has been lifted as of 2pm. All air has been bled from the lines and...

Tuesday AM update on Morgans Landing BWN

There are two factors holding up the cancellation of the WV 817 boil water notice. The first is getting the air out of the lines. If you've ever owned a Super Soaker or opened a bottle of champagne, you know what air pressure can do to fluids within sealed tubes or containers. In a water distribution system, these two forces can cause costly damage to hydrants, fittings, etc. if the air is not properly bled. As this area is a branch at the end of our system, the process is complicated by the lack of a loop to other PPSD lines.

The second is we are still waiting for water quality results from the lab on samples taken in the area. We do not anticipate any contamination but we cannot legally, ethically, or confidently give the go-ahead to resume normal water consumption without confirmation that standards for potable water are being met.

We’re busy this week installing signs & marking drains in our watershed as part of our Source Water Protection Plan. (at Scott Depot, West Virginia)

Each spring we flush a portion of our waterlines in order to remove naturally occurring sediment & buildup and to make sure that the valves & hydrants are in good working order. One of the handier tools in this process is this dechlorinator. It neutralizes chlorine to ensure that the flushed tap water won't cause harm to the delicate ecological balance in nearby creeks and streams.

$500 reward offered for information leading to arrest & conviction of vandals responsible for damage to public water system

Putnam Public Service District is offering a $500 reward for information leading to the arrest and conviction of the person or persons responsible for trespassing on and causing damage to the District’s King’s River water storage tank site on Vintroux Road near St. Albans, WV.

Extensive damage was caused to this isolated tank site over the course of one or more days/nights between mid-January and late-February. This included the breaking of a lock, damage to the tank’s ladder, and the firing of several gunshots into the tank’s outer hull. Preliminary estimates place the cost of repairing the tank at several thousand dollars.

Tampering with a public water supply is a federal crime that is punishable by up to 20 years in prison and Putnam PSD treats all threats to the security and integrity of its water system with the utmost seriousness.

If you have any information about these acts of vandalism, please call Putnam PSD’s office at 304-757-6551 and ask to speak to the general manager or send an email to [email protected].

Putnam PSD wastewater tariff

As approved by the Putnam PSD Board of Commissioners & the Putnam County Commission, a new sewer tariff will be in place for services rendered on or after April 26, 2016 that will consolidate rates for all PPSD wastewater customers. Existing Putnam PSD customers will see a 6% increase in the sewer portion of their bill ($2.72/mo for a typical customer) and customers of the former Poca Sanitary Board will see an increase of 24¢/mo. See below for links to the new tariff & the two that it will be replacing.

● PPSD Sewer Tariff No. 12 - Effective April 26 for all PPSD sewer customers

● PPSD Sewer Tariff No. 11 - Current rate for Putnam PSD customers

● Poca Sewer Tariff No. 10 - Current rate for former Poca Sanitary Board customers

PUBLIC NOTICE TO SEWER CUSTOMERS OF PUTNAM PUBLIC SERVICE DISTRICT

Notice is given that Board of the Putnam Public Service District will propose a Resolution setting forth increased sewer rates, fees, and charges for sewer customers being billed under the District’s current Tariff No. 11 and for those former sewer customers of the Town of Poca currently being billed under Poca’s Sewer Tariff No. 10. The proposed new rates, fees, and charges will result in unification of all of the District’s sewer customers under one tariff.

First reading of the Resolution will occur at the District’s January 14, 2016 Board meeting at 9:00 a.m. at the District’s offices located at 107 South Poplar Fork Road, Scott Depot, West Virginia. A copy of the proposed rates is available for public inspection at the District’s office and is available for download at this link.

We needed a flat surface for a wireless router in our board room & a bookshelf was the best deal, so we added some Putnam PSD memorabilia to recognize the hard work of our plant operators & maintenance staff and to honor former Commissioners Calvin Hatfield & Joe Miller.

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